Prestige Toyota of Ramsey - Service Center

Excellent customer service Luke Incognito diagnosed my GPS problem and has ordered me a new chip for my map system. Soon I will know all the new roads! And they changed my wiper Luke Incognito diagnosed my GPS problem and has ordered me a new chip for my map system. Soon I will know all the new roads! And they changed my wipers the day before it rained - perfect timing! More

Trust and Customer Service I own two Toyota Sienna Vans, 2011 and 2012. I take both Vans in for service at Prestige Mahwah because I totally trust Caroline. I am a senior citi I own two Toyota Sienna Vans, 2011 and 2012. I take both Vans in for service at Prestige Mahwah because I totally trust Caroline. I am a senior citizen and greatly appreciate that Caroline will take the time to explain to me what the vehicle needs and exactly why. Caroline is extremely knowledgeable, professional and a true asset to both Prestige and Toyota. It is because of the trust in her, and her knowledge, that I continue to return to Prestige for Service even though I live in Pompton Lakes. I have found all the employees that I have dealt with along the way to be extremely courteous, friendly and truly trained to give good customer service. My only wish is that they would have a Toyota Sienna loaner. More

very good the gentleman I dealt with is not on your list but he was very helpful in keeping me up to date on the time my car would be ready. the gentleman I dealt with is not on your list but he was very helpful in keeping me up to date on the time my car would be ready. More

Excellent customer service. Gabe gave me a clear and articulate explanation. He answered all my question and concerns. He even showed me how to change a battery of my car key. Li Gabe gave me a clear and articulate explanation. He answered all my question and concerns. He even showed me how to change a battery of my car key. Liked him a lot. More

Always superb! From the moment you enter and Mike greets you to the time you leave it is always an outstanding experience. Wednesday I had the pleasure of working From the moment you enter and Mike greets you to the time you leave it is always an outstanding experience. Wednesday I had the pleasure of working with Gabi Samman and once again I am absolutely thrilled with the superb service. Even the gentleman who brought my car out from being washed was courteous, personable, professional, kind and caring. Really really fabulous A great big thank you to you all! More

Fixed it good! Luke is great! My brakes had been replaced a month ago, but there was a horrible squeak. Brought it in and he made sure it was fixed and good to go. Luke is great! My brakes had been replaced a month ago, but there was a horrible squeak. Brought it in and he made sure it was fixed and good to go. More

Great hot chocolate The service team from Michael where you check in your car to Jason the manager, was all a wonderful experience. Great service as usual. I love my high The service team from Michael where you check in your car to Jason the manager, was all a wonderful experience. Great service as usual. I love my highlander hybrid platinum and wouldn’t trust anybody else serviceing it. By the way the free hot chocolate was pretty good. Thanx More

Needed a New Battery Chris Budde responded immediately to my plea for help and arranged a late afternoon appointment with the service department. He reviewed the warranty Chris Budde responded immediately to my plea for help and arranged a late afternoon appointment with the service department. He reviewed the warranty on the battery and was able to have a portion of the cost prorated. More

routine maintenance Tire rotation and filters replaced. Also tire patched for a nail. I was told it would be $34.50 for tire repair, even though I informed the agent th Tire rotation and filters replaced. Also tire patched for a nail. I was told it would be $34.50 for tire repair, even though I informed the agent that I had an extended warranty for tires. I was told that only applies if the tire is completely replaced. That seems problematic to me (more incentive to patch the tire to avoid replacing) so I had to push a bit but then eventually I was not charged for the $34.50. Time was good and the service was explained clearly. More

Service Last Friday was a year to the day that I got my new tacoma. I brought it in for my regular every 5000 mile service. I put 30,000 miles in one year!! Last Friday was a year to the day that I got my new tacoma. I brought it in for my regular every 5000 mile service. I put 30,000 miles in one year!! I just want to say thank you to Caroline and the rest of the service team at prestige for always doing the right things. I've never had a bad experience at prestige. I recommend your service to anyone I know with a Toyota More