Prestige Toyota of Ramsey - Service Center

Was very satisfied with purchasing my 2018 Rav 4 XLE, 10/13/20. Would recommend this dealership to others. Have been very satisfied with Service department so far. 10/13/20. Would recommend this dealership to others. Have been very satisfied with Service department so far. More

Customer service is TERRIBLE. They damaged my vehicle during work during a recall. When I came back to pick the car up, the driver brought it – with the front emblem missing. When I asked him where during work during a recall. When I came back to pick the car up, the driver brought it – with the front emblem missing. When I asked him where was the emblem – first words out of his mouth was “it was brought in this way”. I protested, and said absolutely not. I said ”let’s check the paperwork and cameras then”. He immediately backed down, and told me to find my service advisor. After finding him, the advisor looked for the emblem, found pieces of it in the car wash. Service advisor tells me that the part needs to be ordered, but once it comes in, bring in the car, and they will pop it in for me. My wife shows up at 5:30pm (service department closes at 6:00pm that day) on Tuesday August 18th to get it “popped in”. She can’t find anyone in parts department to help her, even after ringing the bell multiple times. She finally finds someone who barely has the time to assist her, and argues with her to make an appointment. After a few minutes of back and forth she takes the replacement emblem and we installed it ourselves. This damage was done by the department and we had to fix it ourselves. Obviously, Prestige Toyota prioritizes leaving early rather than customer service. More

Quick friendly service. Easy to make appointment. Krystal was very conscientious and patiently explained the services. Garage staff friendly and polite. Would recommend Prestige service department. was very conscientious and patiently explained the services. Garage staff friendly and polite. Would recommend Prestige service department. More

This dealership installed 4 new tires on my highlander and the price was much more than a discount tire store. Afterwards, one of the tires leaked air. A follow-up appointment was needed. They charged and the price was much more than a discount tire store. Afterwards, one of the tires leaked air. A follow-up appointment was needed. They charged me over $100 to correct their mistake. To make it worst, when I set up the appointment, I asked for a loaner. They were to call me back to schedule the loaner. They did not return the call, so I called again the next day. Still, no return phone call. I called a 3rd time, still no return call. I called a 4th time and the agent did not know why the service agent would not return my calls. We ended up scheduling the appointment and I had to hire a taxi. Previous service appointments were very good, so maybe it is the pandemic? I will avoid and delay this dealership until the pandemic is over. More

Kevin (Service Manager) was very helpful, honest and not arrogant. He explained everything and was not pushy to add additional services, but provided me with information to understand what is needed and wh arrogant. He explained everything and was not pushy to add additional services, but provided me with information to understand what is needed and why. More

Great service as usual & loner provided & returned vvvvvvvvvvvvvvvvvvvvv eeeeeeeeeeeeeeee rrrrrrrrrrrrrrrrrrrrrrrrrrr ggggggggggggggg thanks nnnnnnnnnnnnnnnnnnndddddddddddddddddrrrrrrrrrrrrrrrrrrrrrrr vvvvvvvvvvvvvvvvvvvvv eeeeeeeeeeeeeeee rrrrrrrrrrrrrrrrrrrrrrrrrrr ggggggggggggggg thanks nnnnnnnnnnnnnnnnnnndddddddddddddddddrrrrrrrrrrrrrrrrrrrrrrrr. sssssuuuuuuuuuffff eeeeeeeeee rrrrrrrrrrrrrr nn nnnnnnnnn yyyyyyyyy nnnnnnnnnn yyyyyyyyyy uuuuuuuuuuu ssssssssssssss aaaaaaaa gg More

The ONLY reason I would return after using your service for over 25 years is Pete! He is terrific as always. All other aspects STINK! for over 25 years is Pete! He is terrific as always. All other aspects STINK! More

Service was good overall. An hour for the oil change and tire rotation with multipoint inspection. Pete was very friendly and found a recallnon our vehicle. tire rotation with multipoint inspection. Pete was very friendly and found a recallnon our vehicle. More

A concern is that the ladies at the desk wear masks under nose - therefore mask ineffective among their co-workers. They were behind a barrier from the customer. Advisor very informative and helpful. Th nose - therefore mask ineffective among their co-workers. They were behind a barrier from the customer. Advisor very informative and helpful. Thanks. More

Service was excellent. I had my vehicle back in a timely manner. Everyone was pleasant and helpful. I needed the vehicle to be completed in a certain time and they succeeded at getting that done!! manner. Everyone was pleasant and helpful. I needed the vehicle to be completed in a certain time and they succeeded at getting that done!! More