Prestige Toyota of Ramsey - Service Center

I have been servicing my Toyota vehicles for many years at Prestige. They are always professional and courteous, answer all my questions and do a top notch job returning the vehicles clean, with all the is at Prestige. They are always professional and courteous, answer all my questions and do a top notch job returning the vehicles clean, with all the issues addressed. Gabi is my service advisor and I always ask for him as he gives me accurate advice on what needs to be done for my vehicles. Kudos to Gabi and your team! More

Jeff was my Service coordinator. Hey arranged for a shuttle as not to disrupt my day and kept my updated as to the progress of my Vehicle. You should give him a raise what ever your paying him its not shuttle as not to disrupt my day and kept my updated as to the progress of my Vehicle. You should give him a raise what ever your paying him its not enough. Best experience ever. More

I had my car serviced at Pretige Toyota and was very satisfied.I'd like to thank Krystal,my service advisor for her competent and friendly handling of my visit.She answer all my questions thoroughly. satisfied.I'd like to thank Krystal,my service advisor for her competent and friendly handling of my visit.She answer all my questions thoroughly. More

My problem with bluetooth was not solved and I had to bring my car somewhere else to have it fixed. The waiting room was clean. bring my car somewhere else to have it fixed. The waiting room was clean. More

Service is almost perfect. Steve is so accommodating and open minded to customers needs. Highly recommendable. Coffee and other beverages not that good. Vending machine prices are reasonable. open minded to customers needs. Highly recommendable. Coffee and other beverages not that good. Vending machine prices are reasonable. More

Steve was great to work with, super friendly, detail oriented and dialed into the car's capabilities. Great service all around and a very comfortable experience and turnaround time all around oriented and dialed into the car's capabilities. Great service all around and a very comfortable experience and turnaround time all around More

Peter did a great job getting my car serviced in a very timely manner. He explained everything to me and remembered the discount I was entitled to. Thank you Peter and Prestige Toyota. timely manner. He explained everything to me and remembered the discount I was entitled to. Thank you Peter and Prestige Toyota. More

I brought my vehicle into Prestige at the 100,000 mile mark hoping to obtain an accurate and rigorous diagnostic summary of what kind of service may have been needed. Who better to appraise my Toyota tha mark hoping to obtain an accurate and rigorous diagnostic summary of what kind of service may have been needed. Who better to appraise my Toyota than Toyota technicians? I did so knowing full well that while I'd be getting accurate diagnoses and recommendations, I would probably be charged handsomely for any work needed. Dealerships, in my experience, have charged top dollar for their service. No different this time. Brake pads alleged to have been sufficiently worn to warrant replacement turned out to have been like new. Similarly, rotors were smooth. A follow up call - in Toyota's defense - did uncover that a "warp" in the rotor or brake pad made for a "chattering" feel which would have gotten worse. So why wasn't that included in the diagnostic report? And why was brake pad wear reported inaccurately? Recommendation to replace serpentine belt was made which, when the old one was examined, looked fresh (...it had been replaced less than a year ago). Toyota wanted $447.00 for a "minor tune-up." We changed the spark plugs ($32.00) in about 30-45 min. Toyota says its labor rates are $150.00 per hour. Therefore, approx. $400 to perform a "minor tune-up" seemed excessive. Brake parts cost approx. $260. The quote for repairs was just over $700. It took us - without excellent tools - approx. 1.5 hours to change out the brakes. There again - $700 seemed excessive. I could go on but the point has been made. Toyota has an excellent product. The service rep. Jeff Cicero was polite, knowledgeable, and accommodating. The service garage organization and appointment procedures were smooth and well coordinated. And I feel confident that my car, with the recommended repairs, would have been returned to me in excellent condition. Perhaps that peace of mind is worth the exorbitant fees if one isn't car literate and/or has a generous amount of disposable income. Getting estimates, of course, is the best course of action and if you trust a private mechanic, you might wish to think twice before taking your vehicle to the dealership for servicing. More

This was our first time having Jeffrey Cicero as our service advisor. He was professional and pleasant, ordered the necessary part and set up the appointment to correct the issue. Vehicle was ready at t service advisor. He was professional and pleasant, ordered the necessary part and set up the appointment to correct the issue. Vehicle was ready at time specified. Good experience. More

Service dept. was ready and welcoming. Accommodations were clean and well appointed. Wait was shorter than expected (I waited for the service to be completed). Car was clean and explanation of service wa were clean and well appointed. Wait was shorter than expected (I waited for the service to be completed). Car was clean and explanation of service was clear and professional. More