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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,127 Reviews

3,127 Reviews of Prestige Toyota of Ramsey - Service Center

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September 01, 2021

Services charges increase a lot.Recommend services quote Services charges increase a lot. Recommend services quote very high. Waiting area doesn’t have any refreshments beside coffee. Oil change waiting ti More

by zubairk04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Sep 01, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147.

September 01, 2021

The staff was extremely helpfull and professional. The wait time was not excessive and I certainly appreciated the car was prior to returning my vehicle. More

by ALKM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Attardo
Sep 01, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

September 01, 2021

Great first service experience. I asked to wait for the car and I received it back after a little over an hour. The dealership is spotless and the service reception area is brand new. It was pouring but More

by Bphman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Gregory
Sep 01, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! It's a pleasure to know you had such a great experience working with our team and they could provide you with outstanding service. At our dealership, customer satisfaction is always our top priority!

September 01, 2021

Leased another Rav 4 - Aug 9 th there is a problem with the Toyota connect and it still not resolved. very disappointed. Feel im getting run around from company More

by MSCOPJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Homam "Sal" Salahi, Mohammad Ghazoul
Sep 01, 2021 -

Prestige Toyota of Ramsey responded

We apologize for the inconvenience. Your concern is a software issue that Toyota is working on. Unfortunately, It is beyond the dealership's control.

September 01, 2021

Service fine, esp. when trying to set up last minute service. Disappointed that I could not use more than one coupon special. New service area clean but waiting area a little cramped compared to the old More

by computerdoc248
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Gregory
Sep 02, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147.

August 31, 2021

I always get great service from Peter Iuculano and the service department. They keep you up to date and always get the job done on time. More

by sm66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Sep 01, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Peter! We're pleased he could assist you and make your experience a memorable one.

August 31, 2021

Prestige was a great experience. It was clean and professional. I went in for a recall and the service was terrific. The staff, especially Caroline, went above and beyond to accommodate me through ou More

by EHICKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! We're happy to hear you had such a great experience at our dealership working with Caroline and we look forward to seeing you again in the future!

August 30, 2021

This dealership puts the customer first Steve was my service consultant and while my car was being worked he kept me informed about was being done to the car. They worked overtime to fix the power stee More

by Nehrl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Attardo
Aug 31, 2021 -

Prestige Toyota of Ramsey responded

Marianne, thank you for taking the time to provide such great feedback! It sounds like Steve went above and beyond to assist you and make your experience a memorable one. We truly appreciate your kind words and look forward to working with you again in the future!

August 30, 2021

The service center at the other location was so much better in customer service and everyone was very courteous. In this new location by the dealer are completely the opposite. More

by Kris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Attardo
Aug 31, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147.

August 30, 2021

Their new service Center is great. old one was very difficult to find and no place to sit and wait. There is coffee and bagels in the morning while you wait the service representative Caroline told us More

by COROZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! It sounds like you had a great experience working with Caroline and our staff. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark with your experience!

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