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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,127 Reviews

3,127 Reviews of Prestige Toyota of Ramsey - Service Center

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September 10, 2021

Thakns Prestige Toyota Of Ramsey, AND To Mechanic That Service May Car 100% He Do A Good Job, L Feel The Car Like Is Brand New. More

by elgalloleo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Eagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

Sep 14, 2021 -

elgalloleo responded

Always

September 09, 2021

Terrible communication. Did not deliver as promised. Delayed repeatedly. Ended up doing different services than originally advised. Do not trust that the problem was actually corrected. They did the More

by mauramel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Gregory
Sep 10, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147.

September 09, 2021

Customer service was great. I'm just not that happy with the brake pad and rotor replacement. I feel vibrating when I brake. This is my first time trying out the dealership for service and expected to lov More

by ANNEPWALTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Prestige Toyota of Ramsey responded

Anne, thank you for taking the time to provide your feedback. We're sorry your experience with us did not meet our five-star standard. We know you spoke with our service consultant Jeff and will touch base with him again on Monday.

September 09, 2021

I’m a loyal customer since 2006 and appreciate the kind and efficient service department (who always alert me of coupons I may have missed.) More

by KATHYVOYTKO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Prestige Toyota of Ramsey responded

We truly appreciate your kind words and loyalty to our dealership! Thank you for choosing Prestige Toyota of Ramsey and we look forward to working with you again soon.

September 09, 2021

My husband & I have been purchasing Toyota’s from this dealership for over 20 years. We have always been happy with both the sales & service departments. I will continue to use your dealership for my next More

by SPELZ493
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Vasquez
Sep 10, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us! We're so happy you had such a great experience working with Jonathan. At our dealership, customer satisfaction is always our top priority and we're happy to have met that mark. We look forward to seeing you again soon!

September 08, 2021

Did not vacuum the car even though confirmed prior, waited 90 minutes for the receptionist to update me it was going to another 90 minutes. Would have loved to get know total time shortly after drop-of More

by skreideweis
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147.

Sep 10, 2021 -

skreideweis responded

Just tried calling the above number only to get the general automated message to select Service, Sales or the Operator. Based on the above I am not so sure who you actually want me to reach within your company. So, I tried to press zero for the operator yet it just kept repeating the same message. Happy to chat if you call me this time.

September 08, 2021

Been using Prestige for almost 20 years and the service has always been to notch. Caroline kept me informed the entire time and provided expert guidance More

by AJS262
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Prestige Toyota of Ramsey responded

We truly appreciate your kind words and loyalty to our dealership! Thank you for choosing Prestige Toyota of Ramsey and we look forward to working with you again soon.

September 08, 2021

Fast efficient service. I only trust Toyota Ramsey to service my RAV4. They provide me with a reliable, consistent customer experience Everytime. I am very pleased with the service they provide. More

by sekim01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano, Stephen Attardo
Sep 10, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! We truly appreciate your kind words and your loyalty to our dealership. We look forward to working with you again soon.

September 08, 2021

Steve was an awesome advisor. Felt he was honest and sincere. Kept me updated from start to end. Even when there was unexpected delays. He called us daily for an update keeping our mind at ease. More

by av-8-or
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Attardo
Sep 10, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Steve! We're so happy he could assist you and make your experience a memorable one.

September 08, 2021

This was my First time after the Renovation and service Department was moved into the Facility. My service Manager was very nice 😊. Mr. Stephen Attardo . Thank you for your kindness… Joe Jackson Jr. More

by DRUNNER94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Attardo
Sep 10, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive five-star rveiew! It's a pleasure to know you had such a great experience working with our team and we look forward to seeing you again in the future!

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