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Prestige Toyota of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.6
4,788 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,788 reviews

May 14, 2023

Post sales is terrible, they sold a used Toyota without spare key, a lot of not original aftermarket equipments that does not work. Staff is rude and not professional at all. More

by Kloru19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caroline Siderias
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Carrino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Manzanilla
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May 16, 2023 -

Prestige Toyota of Ramsey responded

We apologize for your experience. Please reach out to Ray Rivera at rayrivera@driveprestige.com to discuss further. Thank you.

May 13, 2023

Always a great experience. Truly professional. Quick service and everyone is always friendly. Will definitely return. More

by WJBILL609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Rago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 12, 2023

The service man made an error on my bill and apologized but refused to fix the problem and started to have an attitude about the situation. He said the service was closed and he can’t help me. I have had More

by Rkohn19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Rkohn19 responded

If you wish you can call me at 12017423227

May 15, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. We apologize for the miscommunication. We know that you are in conversation with Harshal Patel to resolve the issue. Thank you.

May 12, 2023

Took them three hours to do simple service I think that’s was just too long More

by Adam.tomaszkowicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Prestige Toyota of Ramsey responded

I apologize for any inconvenience this my have caused. We can only tell you what your car needs after we perform the Multi-point Inspections and Video documentation. The factory-trained technicians at Prestige Toyota of Ramsey know your car inside and out, and what it takes to keep it running in top form. Ongoing dealership service does not stop at an oil change, so Prestige Toyota of Ramsey makes sure to take care of your whole vehicle. The multi-point inspection that comes standard with your service visit includes checking fluids, drive belts, exhaust systems, and much more. Prestige Toyota of Ramsey also performs a comprehensive computer health check on your vehicle. Your service visit may take longer, but you can rest assured every component is properly checked and validated. If you have any further concerns, please contact Tom Carrino @ 201-762-7101

May 11, 2023

C o n v e n i e n t l o c a t i o n s More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback! We appreciate your kind words.

May 11, 2023

The worst dealer i ever deal with Bad service bad warranty cover they should cover the problem i have and they play around and want me to pay for it More

by M_amoush82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Prestige Toyota of Ramsey responded

We apologize for your experience. Please reach out to Ray Rivera at rayrivera@driveprestige.com to discuss further. Thank you.

May 15, 2023 -

M_amoush82 responded

I did email u and u never email me back or no one contact me

May 11, 2023

The entire Service experience was handled with the highest level of courtesy and professionalism. Especially by Jeff Cicero. More

by slizak9759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

May 11, 2023

Pathetic. Greedy. Liars. Hideous. Mis leading tactics. Do not trust any thing they say. Try other dealerships. More

by Svet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Edmund Ruela
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2023 -

Prestige Toyota of Ramsey responded

We apologize for your experience. Please reach out to Harshal Patel at HPATEL@dchusa.com to discuss this further when you have a moment. Thank you.

May 10, 2023

Hi 5 Jeff was pleasant to work with. The service process was communicated well from start to finish. More

by ryanarose72@gmail.com
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Cicero
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May 10, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback! We appreciate your kind words.

May 09, 2023

Caroline did a great job once I was able to get checked in. I appreciated that she was able to get my car serviced in less time than what I was quoted at check in. However, I didn’t like the fact that I ha More

by tanstu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caroline Siderias
3.0
This rating includes all reviews, with more weight given to recent reviews.
Raymundo Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. We apologize for the initial write-up time. If you would like to discuss this further please contact Tom Carrino at 201-762-7101.

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