Prestige Toyota of Ramsey

The words Top Notch, Professional and Personable come to mind when I recall my experience at Prestige Motors. The Salesman who helped me quickly honed in on what I was looking and presented the differences mind when I recall my experience at Prestige Motors. The Salesman who helped me quickly honed in on what I was looking and presented the differences between the models. He was very knowledgeable and personable. This dealership obviously takes care to hire the right people. Our Salesman brought us on a test drive and brought us to their Service Facility. Make sure you always ask about this and visit where you will have your car serviced. They have their Ducks in a row here too and their is no question that this Dealership fully understands the value of pleasing their customers. It was refreshing to NOT see typical cocky or arrogant salespeople and to work with true professionals who have old school customer focus. More

This would have been our third purchase with them. They drew me in to the dealership with a great quote on a Sienna. However, they offered me an absolutely ridiculous appraisal on my trade-in ($2500). Buye drew me in to the dealership with a great quote on a Sienna. However, they offered me an absolutely ridiculous appraisal on my trade-in ($2500). Buyer beware! When I started to walk away, they offered me the new car at invoice, and $4000 for my 2005 Corolla with only 30,000 miles on it, with typical wear. They spoke to us in a very condescending manner when we rejected their initial offer, and tried to make us feel as if we were being unreasonable. The condescending tone continued in a follow-up email, "Do you not think that is fair?" Apparently being a loyal customer means nothing to them. I went to another local dealership today and got a reasonable quote on the Sienna (about the tmv) and a reasonable offer on my trade-in. When I take the cost of the new car and subtract my trade-in, I am financing about $1500 less with this other dealership, without the attitude, fights, negotiation, etc... (mind you, this is after Prestige tried to make a better offer to keep us from walking out the door!) DO NOT FALL FOR THIS TRICK! Know what your trade-in should be worth. Calculate how much you will be financing. Buying a new car at invoice may not be the best deal!!! Also wanted to note- with our previous purchases, we were suckered into pre-paying maintenance. Wrong move. Since I put low mileage onto my car, those little forms expired well before I would have used them. We were able to get them to accept 1 or 2 expired ones, but lost out on the rest. I will NEVER prepay maintenance again. More

DON'T WASTE YOUR TIME! The place is like a factory. DON'T WASTE YOUR TIME! The place is like a factory. After 3 hours at the dealership we made a deal for a new highlander and our trade-in. At the la DON'T WASTE YOUR TIME! The place is like a factory. After 3 hours at the dealership we made a deal for a new highlander and our trade-in. At the last minute thay told us the car was already sold a few days ago. They promised us they would hold another one that was coming in next week, and then told us that one was also sold. More

Our experience at Prestige Toyota was very positive. Everyone who helped us was professional, understanding, and easy-going. It made our car shopping stress free. Sandro answered all of our questions an Everyone who helped us was professional, understanding, and easy-going. It made our car shopping stress free. Sandro answered all of our questions and no one rushed us to make a decision until we were ready. This is not usually the case when we have gone car shopping before. We would definitely recommend Sandro and Prestige Toyota to family and friends. More

Personally, I was dreading the car buying experience but had to get a 2008 Solara before there were none available. I located two cars of choice on your website's Pre-Certified list. From the very first te had to get a 2008 Solara before there were none available. I located two cars of choice on your website's Pre-Certified list. From the very first telephone contact with Prestige Toyota of Ramsey, my opinion changed. The salesman, Michael Mutter, was friendly and cordial,efficient, more than willing to accommodate all my requests for information, and provided helpful information to solve the logistics of transporting the car to Florida. His response time to any telephone call was immediate, and he personally photographed the areas of concern on the car which were e-mailed to me. The sales staff, including, James Adamos, were very accommodating to my family who previewed the car on my behalf. Upon arriving at Prestige from Florida, I found a car that had been detailed to perfection, beyond what the dealership had promised to do. Through every step of the transaction, the staff of Prestige were efficient and afforded me every possible courtesy. Family members who reside in New Jersey and I will most definitely recommend Prestige Toyota to anyone and everyone who is in the car buying market. More

I am thrilled with my brand new, black, AWD Sienna minivan and was thoroughly pleased with the level of service I encountered with Prestige Toyota. My salesman,Michael Mutter, was exceptionally pleasa minivan and was thoroughly pleased with the level of service I encountered with Prestige Toyota. My salesman,Michael Mutter, was exceptionally pleasant, professional, knowledgeable and efficient. Although, I live in Rhode Island I would not think twice about buying another vehicle specifically from him. Michael made the process of buying a car online (and out of state) as painless as possibly! More

Everyone I met at Prestige Toyota were very friendly and helpful with all our questions and needs. When we arrived at Prestige Toyota we were unsure of what we were looking for in our new car, The sales tea helpful with all our questions and needs. When we arrived at Prestige Toyota we were unsure of what we were looking for in our new car, The sales team went thru all of our options with us and helped us decide on our new car. Even though they were busy we did not feel rushed or pressured. I believe we got a great deal on our new car. (which we love) More

Please see this letter that I sent to Prestige Toyota. Please see this letter that I sent to Prestige Toyota. Steve Reedy Prestige Toyota 1096 State Route 17 North Ramsey, NJ 07446 September 30, Please see this letter that I sent to Prestige Toyota. Steve Reedy Prestige Toyota 1096 State Route 17 North Ramsey, NJ 07446 September 30, 2009 Dear Steve: Great employees are the lifeblood of any well run company and I’d like recognize a few of yours. I just purchased a 2009 Camry Hybrid over the Labor Day weekend from Prestige (my first from Prestige) and Ben Zimmer, Mike Mutter and Donovan Lau were all professional, courteous and as helpful as could be in making this transaction as stress free as possible. I never felt pressured or rushed during the transaction and was impressed with these individuals. I also have now had the opportunity to deal with Alex and Mario in the service department and found that same level of customer commitment. While I work within walking distance of another Toyota dealer I will now drive 30 minutes out of my way to do business with Prestige. Steve, you should be proud of your staff and of these folks in particular. Real customer service has become rare in today’s business environment and these employees are setting the bar for other car dealers and should be recognized for their fine work. Sincerely, Steve Schlesinger 2D Brookside Heights Wanaque, NJ 07465 More

I searched high and low for a new(er) vehicle and did exhaustive research. I heard all the great deals going on because of our bad economy and I must say the was still terrible, that is until I went to exhaustive research. I heard all the great deals going on because of our bad economy and I must say the was still terrible, that is until I went to Prestige Toyota and more specifically until I met Jason Bourgoyne (our salesman). Jason was very low pressure, extremely proffesional, friendly, and super knowledgable. My wife and I went there with the idea of buying a new vehicle for me and left with a new car for her as well. Jason gave a very detailed tour of our vehicles and when it was time to move our things from one car to the next we walked into the garage and found that he had personally installed many of the items himself on the new vehicles. Outstanding customer service and pricing as far as I'm concerned. The best part about the whole deal was that they didn't pull the usual stunt of have a sales manager come out after you've built a rapport with the salesman (I hate that). Jason Took care of everything. I left feeling very good about the deals we made and I would absolutely recommend both Prestige and especially Jason again. More