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Prestige Toyota of Ramsey

Ramsey, NJ

4.6
4,812 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,812 reviews

June 14, 2023

I am not familiar with Thomas. I bought my car from Chris D. And he was excellent ! More

by margielstaley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris D'Onofrio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

June 13, 2023

Staff needs better training when it comes to communication with clients. There is a lack of communication which makes the dealership seem very unprofessional. More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caroline Siderias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Prestige Toyota of Ramsey responded

We apologize for the experience. Please reach out to Raymundo Rivera at rayrivera@driveprestige.com to discuss details. Thank you.

June 13, 2023

The purchase of my vehicle was fairly painless. I bought when new cars were thousands over MSRP. I was able to buy at MSRP without going through the torture of negotiation. I’ve gone back to Pres More

by ROBERT.FITZMAURICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback! We appreciate your kind words.

June 13, 2023

Prestige toyota is a very professional and clean atmosphere, been doing business there for years. More

by ECANARIO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience. We are so glad that our team has been so helpful during your visits over the years!

June 13, 2023

Service Department is great. . Client Advisor-Caroline Siderias is extremely professional, extremely knowledgeable. She explain everything and she take care all customer needs More

by abcars2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that Caroline Siderias was able to take care of your vehicle in a timely manner!

June 13, 2023

I recently just bought a Mazda 3 from this dealership. I had such a great experience. My sales person, Rob Rago, made everything run very smoothly. He made me such a great offer that I could not turn i More

by durdanah
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert Rago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hermes Peña
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Rob Rago is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

June 13, 2023

I arrived to Toyota prestige in Ramsey, NJ and the welcome, dialog, and deal were the best. More

by otayzawilder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Greenstein
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emir (Miro) Besic
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

June 13, 2023

Jeff was great. Explained what I should expect in details. Got my car out quickly. Car wash while complimentary wasn’t that great. More

by charlston_ang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was good. We appreciate your business and hope to see you during your next visit!

June 13, 2023

The service center is terrible. It's poorly managed. My lugs weren't tightened and my wheel nearly fell off. Cost me $253 for a tow. We also could have been seriously injured. The w More

by nickstix2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
2.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Carrino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Prestige Toyota of Ramsey responded

We apologize for the experience. Please reach out to Tom Carrino at ThomasCarrino@driveprestige.com to discuss details. Thank you.

Jun 15, 2023 -

nickstix2012 responded

Hello. I tried to come to a resolution but Tom the service manager, said he’s no doing anything for me. I reached out to Toyota and they are contacting the customer relations supervisor. I have to have my wheels rebalanced since the weights fell off. The steering wheel shakes significantly. I should be fully refunded for services, tow truck cost, and repair parts.

June 12, 2023

Excellent reservation, appointment, test drive opportunity. Brent Van Aken is sales was professional and very communicative throughout our purchase process. We were able to place a deposit and hol More

by DFanslau
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Van Aken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience. We are so glad that Brent Van Aken was so helpful during your visit!

Jun 13, 2023 -

Prestige Toyota of Ramsey responded

It is a pleasure to hear that Brent Van Aken provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

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