Prestige Toyota of Ramsey

Please see this letter that I sent to Prestige Toyota. Please see this letter that I sent to Prestige Toyota. Steve Reedy Prestige Toyota 1096 State Route 17 North Ramsey, NJ 07446 September 30, Please see this letter that I sent to Prestige Toyota. Steve Reedy Prestige Toyota 1096 State Route 17 North Ramsey, NJ 07446 September 30, 2009 Dear Steve: Great employees are the lifeblood of any well run company and I’d like recognize a few of yours. I just purchased a 2009 Camry Hybrid over the Labor Day weekend from Prestige (my first from Prestige) and Ben Zimmer, Mike Mutter and Donovan Lau were all professional, courteous and as helpful as could be in making this transaction as stress free as possible. I never felt pressured or rushed during the transaction and was impressed with these individuals. I also have now had the opportunity to deal with Alex and Mario in the service department and found that same level of customer commitment. While I work within walking distance of another Toyota dealer I will now drive 30 minutes out of my way to do business with Prestige. Steve, you should be proud of your staff and of these folks in particular. Real customer service has become rare in today’s business environment and these employees are setting the bar for other car dealers and should be recognized for their fine work. Sincerely, Steve Schlesinger 2D Brookside Heights Wanaque, NJ 07465 More

I searched high and low for a new(er) vehicle and did exhaustive research. I heard all the great deals going on because of our bad economy and I must say the was still terrible, that is until I went to exhaustive research. I heard all the great deals going on because of our bad economy and I must say the was still terrible, that is until I went to Prestige Toyota and more specifically until I met Jason Bourgoyne (our salesman). Jason was very low pressure, extremely proffesional, friendly, and super knowledgable. My wife and I went there with the idea of buying a new vehicle for me and left with a new car for her as well. Jason gave a very detailed tour of our vehicles and when it was time to move our things from one car to the next we walked into the garage and found that he had personally installed many of the items himself on the new vehicles. Outstanding customer service and pricing as far as I'm concerned. The best part about the whole deal was that they didn't pull the usual stunt of have a sales manager come out after you've built a rapport with the salesman (I hate that). Jason Took care of everything. I left feeling very good about the deals we made and I would absolutely recommend both Prestige and especially Jason again. More

I bought my Rav 4 there in 2005 from very pushy and unknowledgeable sales "professionals." But that's not the worst of it, I took my car in for service and picked it up a few days later to find they ha unknowledgeable sales "professionals." But that's not the worst of it, I took my car in for service and picked it up a few days later to find they had put 1000 miles on the car and also stated they could not find the problem I brought the car in for. They denied putting the mileage on the car but luckily I had the car towed there by AAA who documented the mileage. Unfortunately, this matter is still unresolved. More

Plain and simple.Bought a scion they gave me a hard time on a trade The sales person new nothing about the car except that he had to sell them. The scion xb had to go back 4x for options ordered because no on a trade The sales person new nothing about the car except that he had to sell them. The scion xb had to go back 4x for options ordered because nothing was in stock. I had to make all of the phone calls. During negotiations they held the keys to my trade so I would not leave. Really bad business and maybe illegal.They just want to make a sale and for the weak, i'd just say watch out because they are just ging to run over ya. i also delt with a guy from scion named kenny but he seemed not to be able to handle the other sales persons when I asked for help even though he said he was there to help them launch the division and teach them the new philosophy in selling a scion.all B.S. With that said the sevice dept. has been ok so far. i only changed the oil once there and I was in and out in an hour. More