Prestige Toyota of Ramsey

This was my first time buying a Toyota after over 20 years driving another brand. I was made to feel welcome from the start, greeted immediately upon entering the showroom and introduced to Rob Rago. years driving another brand. I was made to feel welcome from the start, greeted immediately upon entering the showroom and introduced to Rob Rago. Rob worked with me thru various options to meet my needs and wants. He never made me feel rushed or pressured. This was also my first time buying a hybrid and he explained many features about them and what to expect when driving one. He went the extra effort to get a car in the color I wanted. It was a pleasure dealing with Rob. I met Eric the day I ordered the car when he helped me ensure that a walker would fit into the car. I met him again when I took delivery as he stepped me through the various features of the car and set up Bluetooth with my phone. I felt comfortable with the car when I drove it home even though the hybrid is a whole new experience. Back in the office, Nancy dealt with the paper work efficiently and competently and was pleasant to work with. One of the things I liked most was that, unlike other dealerships, I was never pressured to take the dealer financing or a lease. I stated how I would pay and that was it. Overall, an experience I dreaded turned into a pleasant one that had me looking forward to getting my new car. More

This was my first time buying a new car and went in there still a little unsure of which car I wanted. At first I thought I wanted a Rav 4 but after I drove it and went over the numbers I realized it was not still a little unsure of which car I wanted. At first I thought I wanted a Rav 4 but after I drove it and went over the numbers I realized it was not for me. I then drove a Corolla and knew this is the car I want so we talked numbers and that same day I drove off the lot in my new car. The transaction was easy and smooth with no pressure and they allowed me all the the time I needed to make my decision. Steve was great, he made my decision easy by working a great lease deal for me on my Corolla. In three years when my lease is up they will be the first place I go to get my next car. More

Absolutely the worst dealership I have ever visited all the sales people were rude and obnoxious and could care less about making a sale for me I would never go back to this dealership after visiting over the sales people were rude and obnoxious and could care less about making a sale for me I would never go back to this dealership after visiting over hundred and 50 dealerships in the past five years this is by far the worst! More

Had the TSB for my leaf springs on my 2011 Tacoma done. Rudy in service was great. It was smooth sailing getting this taken care of with him. I plan to try and use him for all of my service needs. Rudy in service was great. It was smooth sailing getting this taken care of with him. I plan to try and use him for all of my service needs. More

I found my vehicle online via Autotrader.com. I reached I found my vehicle online via Autotrader.com. I reached out to the dealership and Mike Mutter responded same day, literally within a few hours of m I found my vehicle online via Autotrader.com. I reached out to the dealership and Mike Mutter responded same day, literally within a few hours of my e-mail. Mike updated me on the car I had interest in, I passed along information on the trade that I had and by days end (in principal) we came to terms and he just needed to see my car the next day. I met Mike and Andrew the next morning (Saturday) and they reviewed my trade, I test drove the car I looked at on line and it was all that Mike and Prestige had described on line. The entire Prestige Team went above and beyond and took care of the smallest items on the car I was going to buy, and helped me through all paperwork, temp insurance coverage, it was the best new car / used car purchase experiance I have ever had. The team was incredible and should be recognized for all their hard work and efforts....which is why I decided to fill out this dealer review information. I would recommend Prestige to any and all who wanted great service and a fair deal. Rob Kaden More

Gave the BEST PRICE and were HONEST. Visited 3 of my local dealerships and got one run around after the next. Shopped out of state and worked with Prestige Toyota. When I went into the dealership the ca local dealerships and got one run around after the next. Shopped out of state and worked with Prestige Toyota. When I went into the dealership the car (prius) was ready to go and all of my paperwork was easy. I appreciated the honesty and respect that Prestige showed. Highly reccomended. I worked with a guy named Sam and Mike. More

Rob and Julian made the whole experience very smooth and pleasant. This is my third purchase at Prestige and due to these gentlemen, there will certainly be a fourth! pleasant. This is my third purchase at Prestige and due to these gentlemen, there will certainly be a fourth! More

I have dealt with Prestige Toyota primarily through the internet. To that end, my major contact has been with Michael Muter, Prestige's primary internet salesperson. I have dealt with Michael on the purch internet. To that end, my major contact has been with Michael Muter, Prestige's primary internet salesperson. I have dealt with Michael on the purchase of two cars over th epast two years. He is extremely responsive -- he is always there and gets back to me with information in record time. Once you visit the showroom, the staff is knowledgeable and courteous. There is no high pressure, and there is no last minute deals -- you knoe everything upfront. I have had very good experiences with the sales staff and their finance personnel. I have also had good experiences with their service personnal. I highly recommend this dealership. More

I recently leased a new Sienna AWD Limited Edition and I had a very positive experience with all of the employees I encountered. Chris D'onofrio was my salesperson and he was very knowledgeable, profession had a very positive experience with all of the employees I encountered. Chris D'onofrio was my salesperson and he was very knowledgeable, professional, helpful, and courteous. There was an issue that arose when trying to lease the vehicle I had wanted and Chris and his sales manager, Michael Mutter, were wonderful. They really did all they could to make sure I was a happy and satisfied customer. I really feel Michael went that extra mile so it would all work out. Once we made the deal and I came in to pick up my car, Chris was with another customer so Ben Zimmer was kind enough to work with me to get all the paperwork done. Again, he was awesome and made the whole process very easy and pain-free. Eric Bielicka was the product specialist who reviewed the features of the car with me. He was extremely thorough and also told me not to hesitate to call him if I had any future questions. I don't have the name of the finance person who helped us, but he was also terrific. Each one of these individuals was a pleasure to work with and you should be very proud to have them representing Prestige Toyota. I wouldn't hesitate to recommend Prestige Toyota and each one of those individuals to my family and friends. I absolutely LOVE my new vehicle and I'm so thrilled to have had such a positive experience at Prestige. It was by far the best car buying/leasing experience I've had and I will look forward to a long future as a Prestige customer. More

Got a 2012 FJ Cruiser at the close-out 2011 price because my 2011 got sold post agreement. I knew what I wanted, so I dealt through the internet with Mike Mutter - who was FANTASTIC through and through. They my 2011 got sold post agreement. I knew what I wanted, so I dealt through the internet with Mike Mutter - who was FANTASTIC through and through. They bought my old FJ that was coming off lease with the difference then paying essentially for the taxes I had for buying the 2012. I got what I wanted at a HUGE discount from MSRP. At pick-up: the FJ had the auxiliary light package - a $450 option - which then was included at no additional charge. George Ikonomakos was the sales guy as well and was a total gentleman. Every step of this process was without doubt the single best experience I've ever had in the purchase of a car. Post-sale, I got an email from George asking if I have any further questions and I did have a small one... which he answered late that night. What more can you ask for from a dealer? I drove down from Massachusetts because I couldn't get this deal up here in New England and I am VERY glad that I did. I plan on being a repeat customer from Prestige Toyota of Ramsey, NJ - BEST OF THE VERY BEST! More