Prestige Toyota of Ramsey

Went there on a Saturday during Toyotathon. It was busy in the dealership. We wait for while for just speaking with a sales person. Wait another 40 min+ for a test drive. They did not have the exact car we in the dealership. We wait for while for just speaking with a sales person. Wait another 40 min+ for a test drive. They did not have the exact car we wanted so we ask them to locate one for us. This guy asked about my trade-in. I gave him the VIN # and other info. I also took out the print-out from Kelly Blue Book. He then printed out a copy of his and saying mine was wrong. I compared them side by side and I was 100% sure that he did not add leather seats and moonroof on his version. But he said the car came with them originally so they did not add value, What a lie. He kept arguing with me saying my info was incorrect, wrong , etc. while asking me to make an offer... First of all- they do not have the car I want and I kept asking if they will have one- he said they can't guarantee. Then what I'm buying by making an offer? Second, he brought me a Galles book( ?? the one dealer used for pricing) and told me my car is worth what- but ignored that Leather and Moonroof are options on my trade-in (which adds $1500 of value). When I pointed out to him, he did not acknowledge his error an argued with me even louder!!! Come on, I was the customer and he said more than 10 times of " you are wrong", "your number is incorrect"... but he couldn't even face the fact that he found he underestimated my car's value... Also he insisted all trade-ins were priced as "fair" (the lowest in KBB) before he even took a look at my car. And the attitude was HORRIBLE... fighting with customer for KBB number but he did not even know what my car has to offer? I guess he just could not accept that his customer is prepared and he could not rip his customer off... Don't think all customers are idiot and had no experience buying cars... I may not be rich but my money could still be the source of your paycheck. Why do you want to xxxx me off? This dealer was well rated and that's why we went there. I had my title and checkbook ready and decided to get a car paying cash that day. Maybe their business is really good and this salesperson did not really care about our business. I was only getting a highlander with MSRP about $36K... I wonder if I walked into the Lexus dealer across the street (owned by Prestige too), will the same thing happen? Of note, the sales manager Craig called after we left and apologized. Craig sounds very polite and reasonable although he still could not find the car we wanted. I just wish he could have trained his salesperson better and let him know that he should improve his knowledge and respect his customer a little more. More

Very good experience dealing with Prestige and George F. Everyone friendly and knowledgeable. Returned our phone calls promptly. Gave Quality of work a 1 due to the fact that my car was not detailed. I had Everyone friendly and knowledgeable. Returned our phone calls promptly. Gave Quality of work a 1 due to the fact that my car was not detailed. I had read this complaint in other reviews. Was not happy that I had to clean the inside of the car and shampoo the carpet (yes the stains came out when it was actually shampooed). What looked like blood or ketchup on the visor came out when wiped off. Would buy from them again. Kathy More

I requested a price via internet and very specifically noted that I did not want to be contacted by phone, but wanted contact via email. I received phone calls on July 1st at 4:52pm, June 30th 7:06pm, Jun noted that I did not want to be contacted by phone, but wanted contact via email. I received phone calls on July 1st at 4:52pm, June 30th 7:06pm, June 25th 11:21am, June 23rd 10:51am, and June 22nd 7:30pm. I decided not to purchase from this dealership because they did not respect my wishes about contact. When I called to inform them of this the individual who I spoke with accused me of being rude (I did not once raise my voice, but expressed my dissatisfaction and told him that their dealership lost the sale to another dealership due to not respecting my request) and hung up on me. More

I had to drive quite a distance in order to get to this dealer but it was worth it. They have absolutely the best selection of any Toyota dealer within a 50 mile radius. And their price was very competitiv dealer but it was worth it. They have absolutely the best selection of any Toyota dealer within a 50 mile radius. And their price was very competitive. Walter, our salesman did a great job in explaining all of the features of the vehicle. My wife test drove the Sienna Limited AWD and I was very impressed with the patience he exhibited while she made wrong turns and almost hit a road sign! I would strongly recommend this dealer to anyone. But come prepared to wait a little bit. The showroom is always packed with car buyers. More

Walter B.'s in-depth knowledgeable about Toyota ( company and vehicles ) and non-Toyota vehicles provided us with an informative / non-negative conversation. This allowed us to evaluate the pros and cons of and vehicles ) and non-Toyota vehicles provided us with an informative / non-negative conversation. This allowed us to evaluate the pros and cons of our various Toyota and non-Toyota options without the need for us to feel defensive. Craig Van Baulen's straightforward and candid contribution regarding cost / pricing to this conversation exemplified the integrity of Prestige. Maurice Johnson capped off our positive experience with friendliness and efficiency. Great guys! We highly recommend these guys to anyone in the market for a Toyota. More

Ever since Prestige moved to a standalone service center from their previous location, I had this coupon for a free oil change. Took my 02 MR2 there last month to get the oil change since it was free. Usual from their previous location, I had this coupon for a free oil change. Took my 02 MR2 there last month to get the oil change since it was free. Usually do my own, but since I had this coupon for 3 years sitting on it, thought I'd use it. Finding the new place was easy with the direction, the place was busy but then is was a saturday and all those recent recalls.... Getting my MR2 back, most places don't see a lot of them, those with the SMT, even less.. After the usual car talk and explaining the SMT to the folks there, got the car back, drove home. Drove for about a week, to notice that the xxxxxxx never fully tightened the oil drain plug. I find an oil sheen in my driveway after the next rain. Checked and filled up the oil, and of course, torqued the bolt down. Bozos never even responded to my email when I contacted them to inform that those xxxxxxx never tightened the bolt, and oil was slowly (thank god) dripping. Don't trust them for anything more serious than perhaps cleaning the windshield (maybe not that either).. Jay More

My husband and I purchased a used 4-Runner in November from Prestige, and the experience was superb. From start to finish, Michael (last name starts with an M) was friendly, helpful, and most importantly from Prestige, and the experience was superb. From start to finish, Michael (last name starts with an M) was friendly, helpful, and most importantly: KNOWLEDGEABLE ABOUT WHAT HE WAS SELLING! We had been living in the US for nearly 2 years without a car and back home we had Toyotas for many years. We were deathly afraid about this venture, never having negotiated such a purchase here before, but Michael went above and beyond. He fit a Toyota into our price and vehicle needs. The big A+ came when I needed to finally get the car inspected. I had NO CLUE what to do or how to go about getting the car inspected. Michael met me at my home, on his day off might I add... and led to a station in Paramus. He went through the waiting line with me and handed all of my documents over and made sure the car went through ok. This was above and beyond the call of duty and above my expectations of buying a used car. Thank You Michael and Prestige Toyota, you made my used Toyota buyin experience feel "Red-Carpet". You and your company are every bit the "PRESTIGE". More

We just bought our second car from Andrew Eagle, and we are very happy. Andrew has just the right touch with the customer,and he kept in touch over the two years that we shopped for a car. We would recomme are very happy. Andrew has just the right touch with the customer,and he kept in touch over the two years that we shopped for a car. We would recommend Andrew (and Toyota) to anyone in the market for a new car. More

Very pleasant experience & friendly. I am not one to trust car dealers or realtors for that matter but these guys were up front and straight forward willing to deal with me and price especially after so trust car dealers or realtors for that matter but these guys were up front and straight forward willing to deal with me and price especially after some bad negotiating experiences at other dealerships. Offer excellent programs and car was delivered in excellent shape and that day. Thanks definitely recommend this place. More

Its the place to go if you want $800 off sticker on a $33000 Highlander. Other dealers are giving between $3000-$4500 off sticker Craig said he was not as hungry as they are to make the deal. They will $33000 Highlander. Other dealers are giving between $3000-$4500 off sticker Craig said he was not as hungry as they are to make the deal. They will play the cat and mouse game with you all day. If you are going out to buy a car and not play games all day long I would try another dealership. More