Prestige Toyota of Ramsey

I called a few Toyota dealers and got quotes on phone for a Sienna van I spoke with Brett, at Prestige he quoted me a very fair price the next morning he called back and beat his own price, I was impresse a Sienna van I spoke with Brett, at Prestige he quoted me a very fair price the next morning he called back and beat his own price, I was impressed I then made an appointment(that day) to see Brett on 5/11 at 4:30 pm ish He then turned me over to Mr Robert Rago, at first I thought it was "bait and switch" time well I was wrong they told me that the new price quoted would stand After talking to Mr Rago we came to a fair price on trade-in, as it was getting late and I mentioned that I would come back on sat to do all the paperwork, as they were closing up soon Robert Rago managed to pull it all together and get us out and on the road in a timely manner on Fri 5/11 I want to thank Mr Rago and Brett For making this a good car buying experience More

I bought 3 yer old car. Usually any dealer offers 2K less from online price, they just reduced the price by 900. 2 days later I noticed that driver's side rear-view mirror has a crack. I had to follow litt from online price, they just reduced the price by 900. 2 days later I noticed that driver's side rear-view mirror has a crack. I had to follow little bit, but after that they agreed to fix the mirror. More

The dealer evironment are welcoming and friendly. Staff The dealer evironment are welcoming and friendly. Staff are friendly and accommodating. My sale person (Ben Zimmer) was very helpful and knowle The dealer evironment are welcoming and friendly. Staff are friendly and accommodating. My sale person (Ben Zimmer) was very helpful and knowledgable about the highlander that i got from Prestige Toyota. He answered all the questions that i had about the car and went extra steps to make sure that i got the right car that my family and i need. He wansn't pushing me to make a purchase until i was confortable with the car and pricing. The reason that i gave a 4 to overall experience was because on the day that i picked up the car, it was not as clean as it suppose to be. There were water spots all over the outside, dust on the windows, and dust spots on the dashboard and event some on the seats. I asked the person who in charge of showing me the car's features to have it clean again. But when it came back 20 minutes later, it look exactly the same as it was 20 minutes before. I asked him how did you clean the car and he told me handwash. But it looks like he just took it for a spin and came back 20 minutes later. So i told Ben about my unhappy moment and he took upon himself to clean up the water spots and dusts. More

PURCHASED 2012 CAMRY IN SEPT 2011 CAR STILL NOT COMPLETE TOOLS MISSING FROM WHEN REMOTE START INSTALLED EMAILED ABOUT THIS PROBLEM NO RESPONCE GOING TO FILE A COMPLAINT IN HACKENSACK TOOLS MISSING FROM WHEN REMOTE START INSTALLED EMAILED ABOUT THIS PROBLEM NO RESPONCE GOING TO FILE A COMPLAINT IN HACKENSACK More

Great Job Rob was very helpful I would recommend Prestige for your next car I bought 2 cars in 2 days!! The location to where I live is perfect and the price was what I was looking to spend. I felt they did for your next car I bought 2 cars in 2 days!! The location to where I live is perfect and the price was what I was looking to spend. I felt they did a nice job selling and giving me options on the vehicles I chose. More

I and my dad went to Prestige Toyota (Ramsey) for a Camry. The salesman we dealt with was Maurice, who was very professional, energetic, very friendly, did everything by the book, but we couldn't reach Camry. The salesman we dealt with was Maurice, who was very professional, energetic, very friendly, did everything by the book, but we couldn't reach to an agreement so he brought out his manager Nick like he was supposed to, that's when everything went downhill. Nick first criticized how the web sites we used for research were mis-leading, provide consumers with lowball prices, after we refused to accept the final price Nick just turned on us and started to criticize how inexperienced and foolish I and my father were, insulted us saying things like "last you bought a car was 10 years ago, you don't know what it's like nowadays", "you guys are so stubborn and blind with your numbers". I guess being return customers (2003 & 2006) meant nothing to Prestige. The management at Prestige is too aggressive, as soon as they realized they're unable to close the deal, they will start being rude with their words and insulting the consumers' intelligence. For this reason I do not recommend this dealership. Try Rockland (Blauvelt) or Glen Toyota (Fair Lawn) More

This was my first time buying a Toyota after over 20 years driving another brand. I was made to feel welcome from the start, greeted immediately upon entering the showroom and introduced to Rob Rago. years driving another brand. I was made to feel welcome from the start, greeted immediately upon entering the showroom and introduced to Rob Rago. Rob worked with me thru various options to meet my needs and wants. He never made me feel rushed or pressured. This was also my first time buying a hybrid and he explained many features about them and what to expect when driving one. He went the extra effort to get a car in the color I wanted. It was a pleasure dealing with Rob. I met Eric the day I ordered the car when he helped me ensure that a walker would fit into the car. I met him again when I took delivery as he stepped me through the various features of the car and set up Bluetooth with my phone. I felt comfortable with the car when I drove it home even though the hybrid is a whole new experience. Back in the office, Nancy dealt with the paper work efficiently and competently and was pleasant to work with. One of the things I liked most was that, unlike other dealerships, I was never pressured to take the dealer financing or a lease. I stated how I would pay and that was it. Overall, an experience I dreaded turned into a pleasant one that had me looking forward to getting my new car. More

This was my first time buying a new car and went in there still a little unsure of which car I wanted. At first I thought I wanted a Rav 4 but after I drove it and went over the numbers I realized it was not still a little unsure of which car I wanted. At first I thought I wanted a Rav 4 but after I drove it and went over the numbers I realized it was not for me. I then drove a Corolla and knew this is the car I want so we talked numbers and that same day I drove off the lot in my new car. The transaction was easy and smooth with no pressure and they allowed me all the the time I needed to make my decision. Steve was great, he made my decision easy by working a great lease deal for me on my Corolla. In three years when my lease is up they will be the first place I go to get my next car. More

Absolutely the worst dealership I have ever visited all the sales people were rude and obnoxious and could care less about making a sale for me I would never go back to this dealership after visiting over the sales people were rude and obnoxious and could care less about making a sale for me I would never go back to this dealership after visiting over hundred and 50 dealerships in the past five years this is by far the worst! More

Had the TSB for my leaf springs on my 2011 Tacoma done. Rudy in service was great. It was smooth sailing getting this taken care of with him. I plan to try and use him for all of my service needs. Rudy in service was great. It was smooth sailing getting this taken care of with him. I plan to try and use him for all of my service needs. More