Prestige Toyota of Ramsey

I have dealt with Prestige Toyota primarily through the internet. To that end, my major contact has been with Michael Muter, Prestige's primary internet salesperson. I have dealt with Michael on the purch internet. To that end, my major contact has been with Michael Muter, Prestige's primary internet salesperson. I have dealt with Michael on the purchase of two cars over th epast two years. He is extremely responsive -- he is always there and gets back to me with information in record time. Once you visit the showroom, the staff is knowledgeable and courteous. There is no high pressure, and there is no last minute deals -- you knoe everything upfront. I have had very good experiences with the sales staff and their finance personnel. I have also had good experiences with their service personnal. I highly recommend this dealership. More

I recently leased a new Sienna AWD Limited Edition and I had a very positive experience with all of the employees I encountered. Chris D'onofrio was my salesperson and he was very knowledgeable, profession had a very positive experience with all of the employees I encountered. Chris D'onofrio was my salesperson and he was very knowledgeable, professional, helpful, and courteous. There was an issue that arose when trying to lease the vehicle I had wanted and Chris and his sales manager, Michael Mutter, were wonderful. They really did all they could to make sure I was a happy and satisfied customer. I really feel Michael went that extra mile so it would all work out. Once we made the deal and I came in to pick up my car, Chris was with another customer so Ben Zimmer was kind enough to work with me to get all the paperwork done. Again, he was awesome and made the whole process very easy and pain-free. Eric Bielicka was the product specialist who reviewed the features of the car with me. He was extremely thorough and also told me not to hesitate to call him if I had any future questions. I don't have the name of the finance person who helped us, but he was also terrific. Each one of these individuals was a pleasure to work with and you should be very proud to have them representing Prestige Toyota. I wouldn't hesitate to recommend Prestige Toyota and each one of those individuals to my family and friends. I absolutely LOVE my new vehicle and I'm so thrilled to have had such a positive experience at Prestige. It was by far the best car buying/leasing experience I've had and I will look forward to a long future as a Prestige customer. More

Got a 2012 FJ Cruiser at the close-out 2011 price because my 2011 got sold post agreement. I knew what I wanted, so I dealt through the internet with Mike Mutter - who was FANTASTIC through and through. They my 2011 got sold post agreement. I knew what I wanted, so I dealt through the internet with Mike Mutter - who was FANTASTIC through and through. They bought my old FJ that was coming off lease with the difference then paying essentially for the taxes I had for buying the 2012. I got what I wanted at a HUGE discount from MSRP. At pick-up: the FJ had the auxiliary light package - a $450 option - which then was included at no additional charge. George Ikonomakos was the sales guy as well and was a total gentleman. Every step of this process was without doubt the single best experience I've ever had in the purchase of a car. Post-sale, I got an email from George asking if I have any further questions and I did have a small one... which he answered late that night. What more can you ask for from a dealer? I drove down from Massachusetts because I couldn't get this deal up here in New England and I am VERY glad that I did. I plan on being a repeat customer from Prestige Toyota of Ramsey, NJ - BEST OF THE VERY BEST! More

Let me begin by saying that 'if you shop anywhere else Let me begin by saying that 'if you shop anywhere else other than Prestige, you are making a mistake'. I am floored by the level of service I receiv Let me begin by saying that 'if you shop anywhere else other than Prestige, you are making a mistake'. I am floored by the level of service I received from Prestige Toyota. It all began with my salesman, Andy Eagle. Throughout the whole experience, one thing remained constant: his statement of, 'I just want you to be happy; I will give you all the time you need'. I never had a salesman like Andy; just focused on one thing, the customer. As we were completing the process, he even called my insurance company and got the new insurance card for me. I never had a salesman do that, before. Andy let me choose the vehicle that I wanted, and once I decided which it was, the process was streamlined. I don't know what other dealerships do to turn off customers, but this was by far the easiest and most rewarding car buying experience I have ever had. When I took the car for a test drive, Andy showed me the new state of the art service facility...beautiful...you drive right in, valet service greets you. When I met with Tony the business manager, he couldn't have been nicer; he explained everything to me, and went over every detail. I also had a nice conversation with Steve, another business manager, about some common interests; everyone was just the tops to work with. I can't say enough about the experience. For someone who is challenged by some credit issues, Prestige made my day by making those issues go away, and treated me like the most important customer. I am a local resident, a local teacher. They just found a customer for life. The service never ended. They had a seperate dept. to go over the vehicle with me, and all it's features, once I took delivery. This is the best place to buy a car...ask for Andy Dean, or any other sales rep. I now have a new Corolla that is beautiful. More

We were paying over 8% interest on a 6 year purchase of We were paying over 8% interest on a 6 year purchase of our 2007 Toyota Rav4 , which was purchased at the same dealership, that salesman is no long We were paying over 8% interest on a 6 year purchase of our 2007 Toyota Rav4 , which was purchased at the same dealership, that salesman is no longer there. Our new salesman , Rob Rago, pointed out how we could get the same level 2011 Rav4 with even more features it on at 36 month lease using the difference between what we still owed on the 2007 Rav4 , and it's present market value, AND NO OUT OF POCKET monies, and realize a monthly savings of $140.00/month. When closing with the finance depart,emt , i worked with Mr. Joe Cucuzza, who went point by point over all the money details, and made certain my paperwork copies were clear and concise on the amounts agreed to. More

This was my letter to Mr. Steve Reedy, the General Manager at Prestige. Mr. Steve Reedy, General Manager Prestige Toyota 1096 Route 17 North Ramsey, NJ 07446 Dear Mr. Reedy, I just purc Manager at Prestige. Mr. Steve Reedy, General Manager Prestige Toyota 1096 Route 17 North Ramsey, NJ 07446 Dear Mr. Reedy, I just purchased a beautiful black on black Trail 4Runner and I would like to take a moment to tell you how great my buying experience was at your dealership. The following people made my purchase a very smooth process, from the first time I walked into Prestige until I rolled that sweet truck out onto Route 17: Tony Bisognano, Craig Ferguson, Bethann Forhecz , Jeff Jafry, Leonard Mann and his detail crew, Nick Pak, and Julian Perez. Jeff was courteous all the way – I visited your dealership a few times over the last 6 months or so, and Jeff was never pushy, which is appreciated. Tony and Craig did a fine job of negotiating with me while Jeff was busy with other customers. I bet they wish they were driving my black 4Runner! By the way, this is the second truck I have purchased from Craig Ferguson and he can tell you the story about my first purchase. He was professional all the way. Don’t let that guy go! Nick Pak was also very helpful when I came in on a Saturday and your dealership was buzzing. He helped answer a few questions for me about options and was very courteous. Julian Perez swiftly helped me sign my life away as he went thru the lease documents, and Bethann was very welcoming anytime I called or entered the showroom. I have never had a dealership spend so much time explaining the new vehicle to me. Lenny very meticulously went thru all the controls on the truck, which was very helpful. The trail has some fairly intricate controls for 4 wheeling and he knew them all. He also took the truck in the back to buff out some tree sap, and clean off the roof a bit. He and the detail crew shined up that 4Runer so nicely. I can’t describe the joy I had going down Route 287 heading back to work that day. Not only was I driving the nicest looking truck on the road, but I felt like I could come back and bring up anything with your people and they would be willing to oblige. Thanks again, Mr. Reedy, for running a fantastic dealership and making the buying experience great. This is definitely not your average dealership. This is my first Toyota and so far and from the buying process to actually driving the truck away, it is the most satisfying brand yet. Sincerely, Pat Mullen More

When I realized that my 2000 Camry was on its way out on 8/15/11, I went to Prestige Toyota to trade it in and sign a new lease. I chose this dealership from the get go because of the outstanding service I' 8/15/11, I went to Prestige Toyota to trade it in and sign a new lease. I chose this dealership from the get go because of the outstanding service I've received in their Service Department. They've always been no-nonsense, courteous, time- and budget-conscious, and responsive. (I didn't purchase my 2000 Camry there as I was not living in the area at that time.) I completed an online form early in the morning, and received a call from Jarred, one of the Internet specialists, at 9:30 a.m. I gave him the situation on my current vehicle, my bottom line price point/monthly payment, and my two preferences in terms of model for a new lease. We scheduled an appointment. When I went in later that morning, I was greeted with a smile, coffee, and a "thank you for coming in." He introduced me to Rob Rago, my sales consultant, who took it from there. Rob had obviously read the background notes from Jarred, because the car he suggested (a 2011 Camry) was within budget and exactly what I was looking for. He didn't try to upsell me something I could not afford, and we worked out the price to make sure I had GAP insurance in the deal. The test drive was fine, and he gave me a brief overview of the differences between the 2000 and 2011 models while we were driving. He also made the smart suggestion to switch from my traditional white, and when I saw the sandy beach it was a done deal. We took care of all the insurance info (faxing back and forth) while we were working out the deal so I could drive off the lot that day. Throughout the transaction he was very friendly, courteous, respectful, helpful, low-pressure, no-nonsense. Of course he wanted to make the sale (that's his job after all), but my primary sense is that he wanted me happy because he knows a happy customer comes back. I got a fair trade-in value for my 2000 Camry given its condition, and had to put down less than I'd originally anticipated to get my monthly payment where I wanted it to be. Valeriano Sanchez handled the paperwork, and he was great to deal with as well. Again, very friendly, very professional, very conscious of time without seeming rushed. Andres did the vehicle run-through for me and he was also wonderful. He showed me all the new bells and whistles (several important changes since 2000) and made sure I was comfortable in the vehicle. So I drove in at 11 a.m. in my old Camry, and drove off the lot at 2:15 p.m. in my new one. The entire experience was well-paced, pleasant, and stress-free. The comments about staff in this review extend to everyone I interacted with that day. I didn't get everyone's name, but I very much appreciate the fact that I'm always greeted with a smile when I go to Prestige Toyota. I am a careful, risk-averse shopper. Normally when making any huge purchase I shop around. But there was no need for me to do so in this case. As long as I live in the area, Prestige Toyota will be the dealership for me. Great job guys! More

Made experience very pleasant & easy. Smooth transition turning in our old vehicle & was well informed when we picked up our new vehicle. I would highly recommend this dealership. Thank you transition turning in our old vehicle & was well informed when we picked up our new vehicle. I would highly recommend this dealership. Thank you More

Rob Rago and prestige gave me great service and the best price/deal of any dealer in the area. I would definitely recommend them. This is the second truck I bought from prestige. price/deal of any dealer in the area. I would definitely recommend them. This is the second truck I bought from prestige. More

Will Berardino was a pleasure to work with. He was responsive and friendly. Even after the sale, he continued to answer my questions and address any concerns. Having leased many vehicles previously, responsive and friendly. Even after the sale, he continued to answer my questions and address any concerns. Having leased many vehicles previously, this is the 1st time I can say I will be calling on Will again when my lease is up!!! I would highly recommend him to anyone looking to buy or lease a vehicle. More