Prestige Toyota of Ramsey

The most professional, courteous, helpful, friendly etc. group of people we have ever worked with in purchasing an automobile. We would recommend everyone to visit this dealership. There was not one negat group of people we have ever worked with in purchasing an automobile. We would recommend everyone to visit this dealership. There was not one negative step throughout the entire process. More

The Customer Service and Maintenance Depts. at this Toyota dealership are excellent. As soon as you walk in, it's clean and looks professional. The receptionists are friendly, and there is a positive Toyota dealership are excellent. As soon as you walk in, it's clean and looks professional. The receptionists are friendly, and there is a positive atmosphere. I went in for car service, and was assisted by the Assistant Service Manager, Rudy Espana. He was very professional, and explained to me, step-by-step and in detail, the things that my car needed to get done and why they needed to be done. I have been to other dealerships around the area where they lack the aforementioned. However, at Prestige Toyota I can honestly say that this dealership is by far the best in customer service and maintenance. I recommend this dealership to my family, friends, and anyone else I know who owns a Toyota. More

Since buying my car at Prestige five years ago I have brought it back there for every service visit it has needed -- which haven't been many! Every single visit has been a pleasure -- from the greeting brought it back there for every service visit it has needed -- which haven't been many! Every single visit has been a pleasure -- from the greeting I receive pulling into the service area to getting back into my shiny, vacuumed car to go go back home. Each memeber of the staff has treated me with professionalism and kindness. The waiting area is clean, comfortable and welcoming with complimentary beverages. My car has always been serviced quickly and for very reasonable costs. One time I needed body work done to repair a dent in one of my doors and while many of my friends warned that "the dealer is always more expensive", in this case the quote was very competitive and I had the work done at Toyota with the added confidence of knowing the work was being completed to Toyota standards with Toyota quality products. I would highly recommend this dealership and this Service Department to anyone interested in Toyota. More

They gave me a price that was higher than the dealership I first visited that day so I was first put off. They treated me with respect and told me that their price was a good price and included all taxes a I first visited that day so I was first put off. They treated me with respect and told me that their price was a good price and included all taxes and fees and there would be no surprises. Mike was very professional and told me to come back if something were to change at the other dealership and he gave his word the price was honest. I never believe the dealer because you never know who tells the truth. I went back to the other dealer who was a thousand less and thats where the dance began- a college grad rebate, a military rebate, a destination fee,and etch fee, and then i am sure there was a fee for being born on a monday too. To make long story short, they wouldnt honor Prestige price and i went back. When i return to prestige, there were no questions. they were happy to make my business. the paperwork was quick and there were no suprise. Mr. Prestige, you have a great team. More

I've leased several cars at Prestige; frankly, I was going to shop around this time to make certain I was getting the best price. I did my homework on the models we wanted (we were trading in two vehicl going to shop around this time to make certain I was getting the best price. I did my homework on the models we wanted (we were trading in two vehicles), and figured out what I thought was a fair price, and gave Prestige first crack. Was I glad I did! I worked with Rosalia Mann for the first time, who is the Client Retention Administrator. She's personable, and very high-energy. She doesn't waste your time. She was a real pleasure to deal with. With assistance by Mike Mutter, Sales Manager, they walked me through the pricing on the cars. I understood exactly where their offered prices were, in comparison to the invoice price. I knew that I was getting a great deal. Once the prices were locked in, Richard Mith, Business Manager, did a great job getting our paperwork organized and completed quickly. He described the service, maintenance and insurance options quickly and succinctly. Again, he was very solicitous of our time. Anyone who’s spent time trying to make a deal on two cars knows you can spend the whole day at a dealership, and this team from Prestige got us on our way as quickly as possible. Everyone at this dealership is helpful. We had an appointment with Rosalia, and when we arrived, we were greeted by a receptionist with an offer of a beverage. Rosalia and Mike checked up on us all through the process, and a half-dozen other employees, that I can’t even name, asked us if there was anything they could do for us, if they saw us waiting in between the various stages of the transaction. It was awesome, definitely the kind of experience I’ve gotten used to from Prestige. I have recommended Prestige in the past, and did so again after returning home with our two new Toyotas, to a friend looking for a vehicle. If you are shopping for a new vehicle, I heartily recommend that you give Rosalia a shot at your business. More

Rob was great, friendly sales person. Will be back in January for a new Camry. Love Prestige Toyota. this is my third purchase from prestige. Love them January for a new Camry. Love Prestige Toyota. this is my third purchase from prestige. Love them More

I was involved in an accident back in April. My service advisor, Caroline Kass-Elias, was courteous and walked me through the entire process. She kept me abreast of everything that was going on along with advisor, Caroline Kass-Elias, was courteous and walked me through the entire process. She kept me abreast of everything that was going on along with the cost associated. She kept in steady contact with my insurance company as well. She More

Everyone, and I mean everyone was so helpful. If someone was unexpectedly busy, there was always someone else that helped me in a seamless fashion. Pricing the car was very fair and void of intimidating tac was unexpectedly busy, there was always someone else that helped me in a seamless fashion. Pricing the car was very fair and void of intimidating tactics. I explained the pricing research I did to the sales person and gave him a bottom line number (with trade in)...... and stressed to him it was my bottom line, and because he was my local dealer he gets my business if we could agree. My offer was very fair for both parties in my opinion, and I knew the dealership incentives from the manufacturer were strong due to the dealership being price aggressive and moving many cars for larger manufacturer rebates. Outside of minor haggling ..... we settled at my price and we both walked away happy. I really liked everything about Prestige Toyota, and I hope to buy a Hybrid Camry with them next year for my business. All dealerships today are pretty good with customer relations, but my experience with Prestige Toyota prompted me to write a recommendation that I normally wouldn't do ..... I guess that should tell you something about Prestige? More

Rudy was very knowledgable about the repairs required on my car. He explained everything to me thoroughly and welcomed all of my questions. I am not very knowledgable about mechanics but he made me more tha my car. He explained everything to me thoroughly and welcomed all of my questions. I am not very knowledgable about mechanics but he made me more than comfortable with what his team would do to my vehicle. He also gave me a great price for the work and I even got a loaner car for the weekend! Awesome job! More

I hade a problem with a object hitting my car . So i drove it in to Toyota. (that was my first time there)& they were able to help me out right away and I got there an hour before they closed. They inst drove it in to Toyota. (that was my first time there)& they were able to help me out right away and I got there an hour before they closed. They installed new clips for my splash shield and I was good to go.It was annoying having that dragging and thank god i only needed a few clips and not the whole part. Excellent customer service and I will return for all my service needs. More