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Prestige Toyota of Ramsey

Ramsey, NJ

4.6
4,787 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,787 reviews

June 13, 2023

I recently just bought a Mazda 3 from this dealership. I had such a great experience. My sales person, Rob Rago, made everything run very smoothly. He made me such a great offer that I could not turn i More

by durdanah
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert Rago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hermes Peña
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Rob Rago is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

June 13, 2023

I arrived to Toyota prestige in Ramsey, NJ and the welcome, dialog, and deal were the best. More

by otayzawilder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Greenstein
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emir (Miro) Besic
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

June 13, 2023

Jeff was great. Explained what I should expect in details. Got my car out quickly. Car wash while complimentary wasn’t that great. More

by charlston_ang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was good. We appreciate your business and hope to see you during your next visit!

June 13, 2023

The service center is terrible. It's poorly managed. My lugs weren't tightened and my wheel nearly fell off. Cost me $253 for a tow. We also could have been seriously injured. The w More

by nickstix2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
2.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Carrino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Prestige Toyota of Ramsey responded

We apologize for the experience. Please reach out to Tom Carrino at ThomasCarrino@driveprestige.com to discuss details. Thank you.

Jun 15, 2023 -

nickstix2012 responded

Hello. I tried to come to a resolution but Tom the service manager, said he’s no doing anything for me. I reached out to Toyota and they are contacting the customer relations supervisor. I have to have my wheels rebalanced since the weights fell off. The steering wheel shakes significantly. I should be fully refunded for services, tow truck cost, and repair parts.

June 12, 2023

Excellent reservation, appointment, test drive opportunity. Brent Van Aken is sales was professional and very communicative throughout our purchase process. We were able to place a deposit and hol More

by DFanslau
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Van Aken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience. We are so glad that Brent Van Aken was so helpful during your visit!

Jun 13, 2023 -

Prestige Toyota of Ramsey responded

It is a pleasure to hear that Brent Van Aken provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

June 11, 2023

Nice place to have you car service,and the check in person was very helpful More

by GOUSA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER
Jun 11, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was good. We appreciate your business and hope to see you during your next visit!

June 11, 2023

A letter to follow to dealership regarding pricing problems. Work estimates seem to be excessive. More

by ms589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammed Ammar
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less-than-satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147 to discuss this further.

June 11, 2023

Always professional and service is fast! I love how they keep you informed and try to get you going as fast as possible. More

by kellsoinlove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Ammar
Jun 11, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

June 11, 2023

Genuinely great salesman! Showed up to look into a new 2023 Tacoma and was scooped up by Chris D'Onofrio. Great guy to talk to from a personal and business perspective. Doesn' More

by Darren
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris D'Onofrio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Prestige Toyota of Ramsey responded

Chris D'Onofrio is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

June 10, 2023

Caroline is wonderful- she is professional and knowledgeable and I always hope to get her as my advisor when I come in for service. More

by KUBLIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2023 -

Prestige Toyota of Ramsey responded

It is a pleasure to hear that Caroline provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

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