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Prestige Toyota of Ramsey

Ramsey, NJ

4.6
4,770 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,770 reviews

May 13, 2016

Excellent Service I have to commend the Service Dept. They are very caring, professional and competent. They know how to treat customers. I brought my 2012 RAV4 in f More

by Ellen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon Mariano
May 31, 2016 -

Prestige Toyota of Ramsey responded

Thank you Ellen for your kind words. We are very happy to hear that you had an excellent experience with Prestige Toyota's service department! Sincerely, Prestige Toyota

April 13, 2016

Liars (Of course this is in my own opinion based on my deal) Full review to be coming soon, but in the meantime do not trust these guys. Just make sure you get everything in writing and review your contract 10 t More

by zug007
Recommend Dealer
No
Employees Worked With
Michael Chaitow
Apr 28, 2016 -

Prestige Toyota of Ramsey responded

Greetings, We would love the chance to learn more about your situation and attempt to work to make sure you are satisfied. Can you please reach out to our sales management team in order for a manager to best assist you with your concerns. sales@prestigetoyota.com. Thank you.

Apr 28, 2016 -

zug007 responded

Prestige- in response to your response... It is no shock your BBB accreditation was REVOKED on 09/22/2015. I would love to reach out, but that ship has sailed, your GM, Nelson Fong, has chosen to ignore all phone calls from my attorney and we will be resorting to litigation, along with a filing with Attorney General Lougy. The short of it is you guys, among other things, practice fraud and theft by deception. I was told GAP insurance was included in my quote from Mr. Chaitow, only to get home and realize I had no paperwork for my GAP policy, upon requesting it I was informed I never had GAP coverage, and your dealership sent me a supposed sheet which indicates we declined GAP coverage. Not only did we never decline it, the signature on the sheet is clearly forged, as it was never even offered to us. There are also discrepancies between the sales data in the contract versus the sales data listed on this sheet which supposedly declined GAP coverage. Even more disturbing than the lying about the GAP insurance by your salesman is the fact that he told me my old lease, which was expiring in a couple weeks, had no value beyond the buyout of $24,430.00 (which included 400.00 for final payment on the old lease), but the great news was he could still give me the new lease at price he quoted me and make my final payment on my old lease, and I could just leave my old lease there and turn it in. After getting home and getting ready to file away my contract, I noticed that they actually bought out the old lease for an "agreed upon value" of 25,000.000. there was no agreed upon value, I was told it had no value. Funny, the old car had no value, but you still wanted to steal it from me, and a few days later it was for sale on your lot for $32,000.00. Come to find out the trade-in value should have been greater than 27,000.00. So you guys basically told me the car had no equity and then snuck it into the contract as if we agreed to sell it to you for 25,000.00 and then turn around and try to sell it for 32,000.00. If you put it up for 32,000 obviously Mr. Chaitow knew it had value when he clearly told me it had no value. Plus, the deal was supposed to be 1599 out of pocket, but as a result of your thievery, the final payment you made on my behalf was my own xxxx money, and you put another 569.00 from the old car's equity toward my new car, so basically I laid out an extra 965.00 of my own money. That is enough for now. It is no wonder you guys lost your BBB accreditation (http://www.bbb.org/new-jersey/business-reviews/auto-dealers-new-cars/prestige-toyota-in-ramsey-nj-16005235/), and from what I read you have also lost a lawsuit a few years back for discriminating against Jewish employees (http://law.justia.com/cases/new-jersey/appellate-division-unpublished/2007/a4629-05-opn.html). Seems like quite the upstanding dealership that people should want to do business with.

May 03, 2016 -

zug007 responded

Prestige, Did not think you would respond. People can do their own research and come to their own opinion as to if they want to deal with you crooks or not.

Jun 30, 2016 -

zug007 responded

Here we are over 11 weeks later and I still have no paperwork that they said was kept "offsite", and would get to me shortly. Obviously a lie to cover up other lies. Oh what a tangled web we weave..... If they lie about paperwork, why wouldn't you think they lie about other stuff. I will stay far away from these characters, too many other dealerships around to have to deal with these schmucks.

March 20, 2016

Experience buying a used car at Prestige Toyota Mike Mangano was a very professional and attentive salesman. He was very patient and took the time to walk us through all the paperwork/processing and More

by am12087
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mangano
February 22, 2016

Mike mangiano is the best bought 2nd car from him awesome ex Mike mangano from prestige toyota is an awesome car sales man. He is quick and understanding and seems to care alot about what his customers needs are More

by kikiizzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mangano
January 29, 2016

Buying a new car. Toyota Highlander. Mike Mangano really helped me out. He is a first class salesman. A really caring person. Took me through the whole car selection experience. Very hone More

by The artist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mangano
January 26, 2016

There are honest and decent people out there I could not be more thrilled about my experience w/ Prestige Toyota. Michael DiGiacomo, Jason Casale and Nalda Duran are a true dream team. Prestige s More

by F. Bisone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Casale and Nalda Duran, Michael Digiacomo
January 11, 2016

January 11, 2016 Visited Raymond Lee on Saturday, January 9th to lease new car for our daughter, Perfectly helpful and knowledgeable service was offered by Mr. Lee. More

by SEV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Lee
January 04, 2016

Excellent Service, thanks to James Zaku & Co.. My husband and I were looking into leasing a second car, and being that we already had wonderful experience at Prestige Lexus, we figured the service More

by RFKahn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Zaku
December 27, 2015

Excellent experience I had an excellent experience at Prestige Toyota with my salesperson, Mike Mangano. Mike was very responsive to all my questions and did not pressure More

by sholmes463
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mangano
December 07, 2015

Brad Aiello review My contact at Toyota service, who i worked with for 5-10 years moved to another dealership. So, i was hoping to work with someone just as good as him More

by plachman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Aiello
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