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Prestige Toyota of Ramsey

Ramsey, NJ

4.6
4,812 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,812 reviews

June 23, 2023

See the rotten rating that I gave PRESTIGE on June 11, 2023. Plus I wrote a letter to the SERVICE MANAGER and did not receive a reply. Prestige could not care LESS! 6/26 on further review, Prestige def More

by ms589
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Mohammed Ammar
Jun 26, 2023 -

Prestige Toyota of Ramsey responded

We know that you are working with Thomas Carrino on the details of your estimated Repair Order. He is investigating further and will get back to you soon. Please call him or email him to discuss further.

June 23, 2023

Told me I needed a wheel alignment on a car with only 13k miles that still drove like it was brand new. They also wanted to charge me $160 to replace an air filter and cabin air filter. From now on I'll chan More

by Philip Descarfino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elena O'Hair
Jun 27, 2023 -

Prestige Toyota of Ramsey responded

We apologize for your experience. We would like to discuss this further by going over the alignment check report with you including the specifications. Please reach out to Thomas Carrino at ThomasCarrino@driveprestige.com or 201-762-7101. Thank you.

June 22, 2023

Mohammed was so helpful and friendly . Best Service I had in many years . Hope I can be lucky to deal with him every time I go there . More

by renataayob
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mohammed Ammar
Jun 22, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that Mohammed was able to assist you throughout your visit. We hope to see you again!

June 22, 2023

Jeffrey Cicero was very helpful and understood our need to have the service/repair resolved right away ! Thanks, Gene Frank More

by genefrank05
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

genefrank05 responded

Jeffrey Cicero was very helpful and understood our need to have the service/repair resolved right away ! Thanks, GF

Jun 25, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that Jeffrey Cicero was able to assist you with your recent purchase. Congratulations!

Jun 28, 2023 -

genefrank05 responded

Jeffrey Cicero in service dept was very helpful and understood our need to have the service/repair resolved right away ! Thanks, GF

June 22, 2023

Caroline is an experienced professional who knows what she is doing. It is a pleasure to work with her. She even scheduled my next service appointment and put me on the alert system so I will get a remind More

by deerman11
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience. We are so glad that Caroline was so helpful during your service visit!

June 21, 2023

Mohammed Ammar was very helpful and responsive towards my inquiries. I was very satisfied with his assistance. More

by Tania
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mohammed Ammar
Jun 22, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that Mohammed Ammar was able to assist you throughout your visit. We hope to see you again!

June 21, 2023

Courteous, Pleasant, Calm, quiet. I enjoy the text messages alert to help you decide which services you want or do not want. More

by Nikki
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

June 21, 2023

Jeff was a great help, easy to speak with, very communicative, and helpful I would tell her ther friends of ours when they go and service their cars, ask for Jeff. More

by CRISR2
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your experience with Jeff! We are so glad that he was so helpful during your visit!

June 20, 2023

Easy check in, Wayne was a knowledgable service advisor, and waiting for a part delivery More

by jopic77
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER
Jun 20, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that Wayne was able to take care of your vehicle in a timely manner!

June 20, 2023

My Experience was Awesome. Brent was a Blessing. I certainly look Forward to making My next purchase with Toyota Ramsey in the near future. More

by armandsmom
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brent Van Aken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your experience with Brent! We are so glad that he was so helpful during your visit!

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