Prestige Toyota of Ramsey

Elena was very helpful, acted in a very professional manner, listened well too my Questions and responded well to our needs. I felt very comfortable during my visit to Toyota Service visit Thank you manner, listened well too my Questions and responded well to our needs. I felt very comfortable during my visit to Toyota Service visit Thank you Elena and Toyota services More

Wayne was great. Only negative is that I had to stay there for 6 hours for oil change and TPMS fix. Wish I would have known it would've taken that long so I could've Only negative is that I had to stay there for 6 hours for oil change and TPMS fix. Wish I would have known it would've taken that long so I could've have gotten a ride or even a loaner for few hours. More

Fast and reliable service. Service person was informative, knowledgeable, and also friendly! I know I can count on this dealer. Service person was informative, knowledgeable, and also friendly! I know I can count on this dealer. More

Prestige is an excellent dealership. Staff is friendly; work is done in timely manner; well performed. Staff is friendly; work is done in timely manner; well performed. More

Elena was Very professional, friendly, knowledgeable, prompt, and very service oriented. She presented herself well. prompt, and very service oriented. She presented herself well. More

Every person I encountered was courteous. They answered all of my questions. The loaner car was spotless, and all of the repairs were completed to my satisfaction. They answered all of my questions. The loaner car was spotless, and all of the repairs were completed to my satisfaction. More

The salesmen was efficient and helpful. Happy with purchase.Will recommend your dealership to friends. Happy with purchase.Will recommend your dealership to friends. More

I’ve used Toyota dealerships for years and moving to Mahwah in recently, Ramsey Toyota has helped me my past few services. I’m never in doubt as to who I’m taking my vehicle to for service because Toyot Mahwah in recently, Ramsey Toyota has helped me my past few services. I’m never in doubt as to who I’m taking my vehicle to for service because Toyota is THOROUGH and ACCOUNTABLE. No excuses. No turning a blind eye to issues because a random mechanic is having a bad day. None of that nonsense. They are trained to find issues, evaluate severity and communicate that severity honestly and let you make the decision that suites your needs. No scare tactics. That’s one of the things I find so comforting about Toyota is that I know they make their living by being thorough and finding potential concerns and giving you the opportunity to intercept those issues before they become unmanageable. Some other mechanics have the tendency to impose their opinions on what constitutes tolerable risk and what doesn’t, sometimes leaving things that really should have been addressed. I don’t want somebody working on my vehicle who thinks because they would take a gamble with their vehicle that I would have to feel the same way. I’ve only ever had one problem years ago after an appointment and that was due to manufacturing defect and not poor workmanship. They didn’t hesitate to make the situation right and gave me upgraded product to sweeten the experience. They are accommodating and transparent about all services to be performed beforehand. They charge a premium and I believe they earn every penny because they deliver on VALUE! Toyota must have a heck of a training program because it doesn’t seem to matter which branch I go to, I always have a positive experience and leave satisfied with a working vehicle. Great work Toyota team and thanks James for making the process smooth for me. Until next time. Cheers! More

This was a plesent experience dealing with this dealership they did not pressure us ,the seemed truthful. I do not know who the other 2 names were in the survey so I did not want to rate them , but dealership they did not pressure us ,the seemed truthful. I do not know who the other 2 names were in the survey so I did not want to rate them , but the finance guy who ever he was was good to. I would recommend this dealership to others. More

Salesmen's I encountered, especially supervisors,and also finance department not very professional and lie's finance department not very professional and lie's More