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Prestige Toyota of Ramsey

Ramsey, NJ

4.6
4,787 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,787 reviews

July 21, 2023

Chris D’Onofrio provided my wife and I with an excellent experience. He was helpful with answering all our questions about the vehicle and its accessories. Kept us updated with the vehicles building progres More

by Bill K
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris D'Onofrio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Prestige Toyota of Ramsey responded

Chris D’Onofrio is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

July 20, 2023

Service advisor Kristina was very knowledgeable. Technician was very thorough & worked efficiently while I waited. My overall service experience was great! More

by BLUBIN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystina Sinjari
Jul 20, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that Kristina and our team members were able to take care of your vehicle in a timely manner!

July 20, 2023

Very attentive and Great service. Happy to see video of my car problems and get recommendation on what needs to be fixed immediately More

by ERICA305
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER
Jul 20, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

July 20, 2023

Everything was just right! It was an amazing, attentive and expeditious service. I highly recommend. More

by Bianca C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Ammar
Jul 20, 2023 -

Prestige Toyota of Ramsey responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

Jul 20, 2023 -

Prestige Toyota of Ramsey responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

July 20, 2023

Good service but did not get an loaner car for one day warranty job was shuttled with Uber which wasn’t my preference More

by KATAJ1198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Ammar
Jul 20, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback for our service team. We will share your comments with our management team.

July 20, 2023

Always communicate well and since I live over 30 miles away I wait for my service. Staff keeps me informed and works to get me out as fast as possible. They are friendly and the facility is very clean. More

by squire828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair, Mohammed Ammar
Jul 20, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

July 20, 2023

I have already written to you all. Anyway, you did an excellent job in eroding my trust in your dealership in particular and Toyota in general. And I’ve only been buying Toyota since 1 More

by patterson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Prestige Toyota of Ramsey responded

We apologize for your experience. Please contact Tom Carrino at ThomasCarrino@driveprestige.com to discuss this further.

July 19, 2023

Super! Super super super super Great service !nice people! Like early appointments!l Love my car! Have great day! More

by BURTMA607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair, Mohammed Ammar
Jul 19, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback! We appreciate your kind words.

July 19, 2023

I am livid over my experience with Prestige. They quoted me 2 hours at $500 to unclog the car's sunroof drainage. I was able to take care of this myself in a few seconds with a q-tip. They also More

by JFUCHS0
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Prestige Toyota of Ramsey responded

We apologize for the experience and lack of explanation on what is being performed to clear out clogged sunroof drains. We would like to discuss this in detail. Please contact Thomas Carrino at ThomasCarrino@driveprestige.com when you have some time.

Jul 31, 2023 -

JFUCHS0 responded

If this were sincere you would have contacted me directly.

July 19, 2023

I have purchased 2 vehicles from this dealer and have been pleased. The service when I bring my car in has definitely improved as far as time to wait goes and Jeff Cicero is wonderful!! He keeps me up to More

by katheeren.rn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your experience with Jeff Cicero! We appreciate your kind words.

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