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Prestige Toyota of Ramsey

Ramsey, NJ

4.6
4,816 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,816 reviews

July 26, 2021

The level of service received at Prestige in unparalleled. From drop off to pick up, the process is seamless. I always feel satisfied after having my car serviced here, knowing that they take th More

by CSARITI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Jul 27, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! It's a pleasure to know you had such a great experience working with our team and we hope to see you again soon!

July 26, 2021

Friendly and attentive staff, clean and professional facility and always a pleasant experience. I know my vehicle is in good hands and will come back to me with any work completed promptly. More

by susane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Adler, Ron Gwinnett, Brian Gregory
Jul 27, 2021 -

Prestige Toyota of Ramsey responded

Susane, thank you for taking the time to share your experience! It sounds like our staff went above and beyond to assist you and make your experience a memorable one!

July 26, 2021

My Service Rep Jim was phenomenal- he handled everything exceptionally well and helped divert a disaster by not having my car over the weekend - he exemplifies what your customer service should always be !! More

by FRANKLBARKERIV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Jim!

July 26, 2021

Please place diet soda in your vending machine.Estimated Please place diet soda in your vending machine. Estimated time for work 90 minutes. Took 2.5 hours because running tests on issue I noted. No update, More

by jlkreiman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147.

July 24, 2021

I bought a certified van and shortly I bought my van’s floor was wet. When I took it to get checked out I was told it developed the leak after I bought which I did not appreciate. The service team told me More

by nurjan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter Iuculano
Jul 27, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. It seems you are in current contact with our Pre-Owned Manager Ed Ruela. We will have him follow up to address any more concerns you may have. His contact is 551-777-5224.

July 24, 2021

I would like to thank Krystal from the service department she was very helpful and explanied every thing to me. Krystal.also kept me updated in a timely matter. I would recommend prestige service center to a More

by sig1911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal Nugent
Jul 26, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! We truly appreciate your kind words!

July 24, 2021

Excellent team, the Prestige dealership, I appreciate the professional and dedicated attention of Ms. Krystal, she understood what I needed and helped me in every step to get my truck, I especially loved tha More

by antoniocastellano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal Nugent
Jul 26, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback, Antonio! It sounds like Krystal and our team went above and beyond to assist you and provide you with outstanding service. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark!

July 23, 2021

I hate the new service location versus the old one. The wait area is too tight. The driveway is too small. A a a a a a a a a a a a a a a More

by BOB.WANG30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147.

July 23, 2021

I usually wait for my car to be serviced as I live at a fairly good distance from Ramsey--and I like to read. The car service on Wednesday took even less time than I had been told! I've been very happy wit More

by catherinebcontey
Customer Service
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience! It sounds like you had an exceptional experience working with our team and they were able to provide you with outstanding service. We look forward to seeing you again in the future!

July 23, 2021

Great job on time and on point. Much appreciated. Peter was clear as to what was being done at my Service appointment. He delivered vehicle back to me when requested. More

by JLAMANNA2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Gwinnett
Jul 26, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Peter! We're so pleased he could assist you and make your experience a memorable one!

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