Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Prestige Toyota of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.6
4,815 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
Contact Dealership
View Awards

1096 NJ-17

Ramsey, NJ

07446

Directions

By Type

Showing 4,815 reviews

September 21, 2021

Service on 9/10 was excellent. Unfortunately I couldn’t get on this site to rate it. On 9:17 I brought my car back for a trim replacement on the drivers seat it was not done because you had been sent th More

by vlavalle0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Vazquez
Report | Print
Sep 21, 2021 -

Prestige Toyota of Ramsey responded

We appreciate your feedback and apologize for the mix-up on the trim. We will be sure to get it done right tomorrow. Thank you.

September 21, 2021

Steve was very helpful and informative. I was very happy with how my repairs came out More

by MATTHEW GILBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Attardo
Report | Print
Sep 22, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Steve! We look forward to working with you again in the future.

September 21, 2021

Will never go there again. No response to concerns. Haven't received my tags. Temps expire tomorrow. More

by Lfinelli
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Blankenship
Other Employees : Victor Torres , Christopher Dumont
Report | Print
Sep 24, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147.

September 21, 2021

Courteous service technicians and helpful employees at the reception desk. Car wash service is a nice touch. More

by JMWILKINSON
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

September 20, 2021

Good customer service, friendly staff. Nice place, spacious, organized, courtesy snack and with business facilities. 👍🏼 More

by johanny1281
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tae Kwon, Michael Garcia, OSIRIS CRUZ
Report | Print
Sep 21, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

September 20, 2021

I was kept updated throughout my service appointment and given options for work to be done. Thank you More

by smeliyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Gregory
Report | Print
Sep 21, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

September 20, 2021

Very pleased with Jonathan and the staff at Prestige Toyota. Service was exceptional and they did a great job. More

by b_stoehr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Attardo, Jonathan Vazquez
Report | Print
Sep 21, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Jonathan! We're so pleased to hear he was able to assist you and make your experience a memorable one.

September 20, 2021

Took advantage of my situation and charged me over list. My car was a total loss and they didn’t help. Furthermore I over heard the sales managers telling the sales people how to manipulate the customers. I More

by KJ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed. Sales manager
Report | Print
Sep 21, 2021 -

Prestige Toyota of Ramsey responded

We thank you for your purchase and for your business. As our manager Tae Kwon explained to you, the meeting you heard was in fact the opposite. Due to limited supply and dealerships charging some type of market adjustment on vehicles, we were explaining to our team to make sure customers are treated with the utmost respect during these difficult times. Our nameplate has been a staple in the community for years and we strive to provide 100% complete customer satisfaction.

Sep 21, 2021 -

KJ responded

This is not true at all. First of all your manager Tae Kwon said “I don’t know what you heard since I wasn’t in the meeting and I’m sorry you overheard it”. This comment is telling because he’s apologizing for the fact that I heard, but not the context of what was said. What I heard was “if you are going to get the customer to pay over MSRP you have to make them love the car”. Well, that has nothing to do with being empathetic to “difficult times”, exactly the opposite is true. This statement proves that you don’t “need” to make market adjustments and you are taking advantage and manipulating the customer in spite of these difficult times. There was nothing of any comment about ensuring the customer is treated with utmost respect. Once again, the manager Tae Kwon said he was unaware of the meeting and did not know what was being told to the salespeople so he was of zero help. It seems that you will do what you can to price people higher than what is required to make a legitimate profit. This process in unethical in “difficult times”.

September 20, 2021

Carlos our sales rep was wonderful ! We went in looking for a Tacoma and with his expertise and respectful way of doing business he was able to help us buy one that same day. We were happy with the vehic More

by BH.RIVERA
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
EZ helped us with the financial thank you!!, Carlos DaSilva
Report | Print
Sep 21, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your feedback! It sounds like Carlos went above and beyond to assist you during your car buying process and was able to provide you with outstanding service. We truly appreciate your kind words and look forward to working with you again in the future!

September 19, 2021

Excellent service from everyone I worked with at Ramsey Toyota. Miro and Osiris were a pleasure to deal with. They both made the experience very enjoyable. More

by Kevcece
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osiris Cruz
Report | Print
Sep 20, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Miro and Osiris! We're so happy they could assist you and provide you with excellent service.

1
...
244
245
246
...
482