Prestige Toyota of Ramsey

The maintenance on my car was completed quickly and on time. Peter was professional, and gave good advice about car maintenance. I am happy with the completed maintenance and will definitely schedule wi time. Peter was professional, and gave good advice about car maintenance. I am happy with the completed maintenance and will definitely schedule with Prestige again. More

They are professional and proactive to inform customer for any additional service or repairs are important to be carried out either now or very soon. for any additional service or repairs are important to be carried out either now or very soon. More

it was new and clean facility and very kind staffMr. it was new and clean facility and very kind staff Mr. Pena was updating the status of the vehicle. it was new and clean facility and very kind staff Mr. Pena was updating the status of the vehicle. More

Pleasant and helpful some what programmed a little inflexible determined to complete the transaction quickly inflexible determined to complete the transaction quickly More

I love dealing with the service department. I always deal with Caroline Siderias who is always knowledgeable and a pleasure to deal with! I only service my cars at your dealership. I will always be a r deal with Caroline Siderias who is always knowledgeable and a pleasure to deal with! I only service my cars at your dealership. I will always be a repeat customer!! More

The staff was very friendly and personable, they were quick to answer any of my questions as needed as well. quick to answer any of my questions as needed as well. More

Great to work with helped with all issues I appreciate Great to work with helped with all issues I appreciate your help! Looking forward to my next service Great to work with helped with all issues I appreciate your help! Looking forward to my next service More

Jonathan is a true asset, very helpful and knowledgeable. Everything went exactly as scheduled! Thanks Everything went exactly as scheduled! Thanks More

Walked in without an appointment but was quickly met and taken care of. The selection of vehicles were more than what was expected. taken care of. The selection of vehicles were more than what was expected. More

I brought my hybrid highlander in for a fuel pump recall. My service coordinator created a very unpleasant experience. She initially asked if I was staying or leaving the car. I said leaving it. Then I asked My service coordinator created a very unpleasant experience. She initially asked if I was staying or leaving the car. I said leaving it. Then I asked if she thought it would be done by three to be told, “Well, you’re late”. WOW. That is not kind or answering the question. I took a breath and said, “Okay, do you think the car will be done by three?” She guessed five. So, if I had elected to wait for the car would they have had me wait the seven hours? If waiting is an option, clearly you’d assume the car could be done in less than 7 hours, so where is the harm in a customer asking if a repair would be complete by a certain time? There was incredibly poor communication about the service throughout. I asked for status update calls that never came. So I called them and was told with attitude “like I said this morning, it’ll be done by five”. In this call I asked to book a pickup time for the next morning because I wouldn’t make it at five. She was very put off by this for some reason. I learned in this call that they needed to remove my second row seats which include two carseats that I would need to reinstall. Not a big deal, but I would have taken them out at home to avoid having to do it at the dealer; again, poor communication. The coordinator then said she would call at 4:15 to let me know if five was still realistic. No phone call. I called at 4:50 and asked to speak to a manager. They put me on hold only to place me with the same coordinator who said she “literally just got a call it was ready one minute earlier!”…..hmm. I picked up the car the following day. I saw as I was driving home that they siphoned my gas to bring it to half a tank without telling me or replacing it! Again, poor communication and poor service. If I could have had the recall fixed outside of the dealership I would have. Avoid this dealership if possible. More