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Prestige Toyota of Ramsey

Ramsey, NJ

4.6
4,813 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,813 reviews

December 04, 2021

Staff are very helpful n always good to accompany me in any n all situations. More

by cconstan59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tae Kwon, Mohammad Ghazoul, Emir (Miro) Besic
Dec 06, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive five-star review! We're so happy you had such a great experience at our dealership.

December 04, 2021

Great service and support. Chris is great, helpful, knowledgeable and good with his follow up and communication to us. More

by SCONNORS_3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris D'Onofrio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tae Kwon, RYAN STEWART
Dec 06, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Chris!

December 03, 2021

It was excellent experience to work with Mohamed Kenawi.Everything was great and fast. I will highly recommend this Toyota center in Ramsey. More

by Palex502
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Kenawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback! It sounds like Mohamed was able to provide you with excellent customer service and we look forward to working with you again in the future.

December 03, 2021

Excellent salesman Chris D’Onofrio . But dealership would not honor miliary rebate as advertised when we financed car even with proof of service . Very disappointed in false advertising More

by ggerrystock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris D'Onofrio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tae Kwon, Mohammad Ghazoul
Dec 06, 2021 -

Prestige Toyota of Ramsey responded

We are sorry for your recent experience. As mentioned to you we honor all rebates offered by Toyota. However, Toyota does require certain documentation that they will accept to honor these rebates. You were not able to provide those documents and therefore we couldn't give you Toyota's military rebate. If you have any further questions, please feel free to reach out to Tae Kwon. We thank you for your business.

Dec 06, 2021 -

ggerrystock responded

THis is not true -I came to the appointment with Chris D'Onofrio with a copy of my husband's discharge papers which was one of the required documents. I went to management and they told him to tell me to contact corporate.. Now corporate told me contact you. we are getting the runaround. Why? we can not give youthe DD214 because the govt, due to covid, is not providing them. What do you want now to give us the military rebate of $500? This is terrible Geraldine Garfinkle 845 706-3355

December 03, 2021

Service rep Kristina was very accommodating in giving me a same day appointment. Great service. More

by CAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristina
Dec 06, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Kristina!

December 03, 2021

Friendly service. Also appreciated the assistance getting a ride home while I waited for my repair to get done. More

by Teri123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive five-star review! We're happy our team could assist you and provide you with outstanding service.

December 03, 2021

I bought a 2021 RAV4 and the next day I went to pick up the vehicle and the all weather floor mats that were in the vehicle were taken out. Salesman told me new ones were ordered and would arrive in a cou More

by mikearone
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : RYAN STEWART, Kamal Elsehely
Dec 06, 2021 -

Prestige Toyota of Ramsey responded

Mike, we apologize for the lack of communication from our department. Based on the recent conversation you had recently with our manager Ed, it seems everything has been taken care of. We thank you for your business and if you have any more questions, please feel free to reach out to Ed Ruela.

December 03, 2021

The staff have excellent customer relation skills. Personable n accommodating. They accommodated me in duplicate copies, friendliness n care. More

by cconstan59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miro, Tae Kwon, Mohammad Ghazoul, Emir (Miro) Besic
Dec 06, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

December 02, 2021

A good experience. Necessary service was explained and work was completed in the estimated time. More

by JACKHAEGELE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Iuculano, Ron Gwinnett, Gabi Samman, Stephen Attardo, Brian Gregory, Jonathan Vazquez, Glenn Morato
Dec 03, 2021 -

Prestige Toyota of Ramsey responded

Jack, thank you for taking the time to provide such great feedback! It sounds like you had a wonderful experience at our dealership and our staff was able to provide you with outstanding service!

December 02, 2021

Wonderful place to bring my car for service. Love the waiting areas and the coffee machine. Everyone is so friendly… Would recommend to anyone! More

by cowteacher34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Attardo
Dec 03, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

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