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Prestige Toyota of Ramsey

Ramsey, NJ

4.6
4,787 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,787 reviews

August 17, 2023

Jeff was very through with explaining and also followed up to make the appointment for the parts that needed to be replaced and also checked to see the warranty because the part was replaced a year before. More

by roero18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that Jeff was able to take care of your vehicle in a timely manner!

August 17, 2023

Great communication and took the time to review all recommended service recommendations. Updates on vehicle progress were fantastic More

by Scantrony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystina Sinjari
Aug 17, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

August 17, 2023

Everyone is friendly. The waiting area is clean and has coffee and water. The shuttle is a big plus More

by DINORAHCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris D'Onofrio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : WAYNE SCHNEIDER
Aug 17, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

August 16, 2023

The people there were nice and friendly and helpful. The person that I made the appointment with, who I am not sure if he is part of the dealership or a subcontractor, gave me incorrect information. More

by DSX
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Prestige Toyota of Ramsey responded

We apologize for the inconvenience. If you wish to discuss this issue further please contact Tom Carrino at ThomasCarrino@driveprestige.com.

August 16, 2023

The service was complete but the message on the dashboard that I should Get to the dealership is still showing up on display. This needs to be fixed so that message doesn't show. The maintenance was not com More

by joannep.briglio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert Greenstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Borer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Landon Carpio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : WAYNE SCHNEIDER, Krystina Sinjari, Elena O'Hair, Daniel Veli, Mohammed Ammar
Aug 17, 2023 -

Prestige Toyota of Ramsey responded

We apologize for the inconvenience but thank you for your business. We invite you to come in to have the issue cleared up.

August 15, 2023

You did a great job. We are very appreciated. I’ll come back again. Thank you. More

by Suopeng Zhang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Ammar
Aug 15, 2023 -

Prestige Toyota of Ramsey responded

It is a pleasure to hear that our team provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

August 15, 2023

Jeffrey is the best - always communicative and extremely helpful ! The consummate professional - glad to be his customer More

by FRANKLBARKERIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Borer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Ammar
Aug 15, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that Jeffrey was able to assist you throughout your visit. We hope to see you again!

August 14, 2023

Unfortunately I was highly disappointed with the dealership attitude toward "customer satisfaction". I knew exactly what the problem was that needed to be fixed (sunroof water leak into driver side More

by elliotgoldstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
3.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Carrino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Prestige Toyota of Ramsey responded

We apologize for the inconvenience or misunderstanding. Please contact Tom Carrino at ThomasCarrino@driveprestige.com or 201-762-7101 to go over further details. Thank you.

Aug 20, 2023 -

elliotgoldstein responded

Dealership offered oil/filter change and tire rotation at $130 value probably cost $50. Still not happy.

August 13, 2023

I like to keep my car in good shape. Nothing causes more breakdowns and flat tires than not keeping on top of car problems. When I bring my car to Prestige Toyota, they always check fo More

by Noahsack92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that Caroline was able to assist you throughout your visit. We hope to see you again!

August 13, 2023

The service was the best as always. Rob provided us the best option for our budget and on time. This is our third car with Prestige Toyota of Ramsey and we are highly recommending it. More

by ITAI.WEISS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Rago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Blankenship
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Manzanilla
Aug 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that Rob was able to assist you throughout your visit. We hope to see you again!

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