Prestige Toyota of Ramsey

Bought a certified 2020 Toyota Highlander with 29000 miles with bad breaks. Sales man promised they will be changed and it’s part of the certification. 3 days later picked up the car with bad breaks. F miles with bad breaks. Sales man promised they will be changed and it’s part of the certification. 3 days later picked up the car with bad breaks. Finance manger faked my signature on the we owe form and delivery form as I refused to sign it. The Desk manger ran my 780 credit score to 6 banks when I mentioned I want only Bank of America. Worst Toyota dealership More

Chris D'Onofrio is an excellent sales associate I've bought 4 cars from over the years. Very knowledgeable, responsive and upbeat. Highly recommend him and this dealership. bought 4 cars from over the years. Very knowledgeable, responsive and upbeat. Highly recommend him and this dealership. More

Beware of Prestige Toyota in Ramsey, NJ. I purchased a 2018 Lexus RC 300 from Prestige Toyota in Ramsey, NJ. on 8/23/23. When I traveled from Connecticut to pick the vehicle up it was comple I purchased a 2018 Lexus RC 300 from Prestige Toyota in Ramsey, NJ. on 8/23/23. When I traveled from Connecticut to pick the vehicle up it was completely unwashed & filthy intentionally hiding many paint defects (deep etching from neglect) on the hood & roof as well as other various dings & scratches. The vehicle has deep gashes in two of the tires sidewalls which is obviously a serious safety hazard, it did not even have tire valve stem caps on any of the four tires, it had a large hole in the splash shield under the engine as well as engine oil leaking from the rear main seal which I had to have a local Lexus dealership repair. After I signed the paperwork I was not even brought out to the car to inspect it. After all of the unnecessary additional time and money that I already have into this vehicle I still do not even have my permanent registration after more than 6 weeks and a temporary plate that expired more than two weeks ago leaving the vehicle illegal to drive with not even an offer from Prestige Toyota to renew the expired temporary plates while this unknown delay is being resolved to obtain my permanent registration & license plates which Prestige Toyota charged heavily for. I have been reaching out to Ed Ruela and his staff repeatedly for well over a month now to find out when the vehicle will be registered but am receiving little to no response from them. Prestige Toyota sold me a vehicle that is now unregistered and illegal to drive with little to no communication or care on their end. As soon as they have your money they want nothing to do with you even when it means fulfilling their commitment of the purchase agreement. I have never dealt with a company that is so unprofessional with very questionable honesty. I cannot stress enough that I would stay far away from this dealership. Don’t make the same mistake I did! More

Had a great sales experience with Chris. He knew his stuff and helped get me into the exact car I wanted! He knew his stuff and helped get me into the exact car I wanted! More

Transparent and professional experience. I would definitely recommend. Andy Eagle was very knowledgeable and attentive. I would definitely recommend. Andy Eagle was very knowledgeable and attentive. More

Purchased my second vehicle in 2 years at Prestige Toyota. Mohamed Kenawi made the price negotiations easy and simple, he was very helpful in getting us a fair price. All of the staff made the whole Toyota. Mohamed Kenawi made the price negotiations easy and simple, he was very helpful in getting us a fair price. All of the staff made the whole process as seamless as it could be. I highly recommend Prestige Toyota. More

The staff was friendly and efficient. This was my initial service at dealership and the advisor walked me thru the steps that would be done. The overview was spot on and time frame I was This was my initial service at dealership and the advisor walked me thru the steps that would be done. The overview was spot on and time frame I was given was accurate. I am very pleased to be a customer More

Brett is a awesome sales guy, very knowledgeable accommodating and will go the the extra mile to get you what you want great experience at prestige Toyota Ramsey accommodating and will go the the extra mile to get you what you want great experience at prestige Toyota Ramsey More

This was by second Rave4 vehicle from Prestige/Ramsey. I had a great experience with my first Rave4 so why not again. Our sales guru Chris D'Onofrio is the go-to guy.He answer all questions that we had and I had a great experience with my first Rave4 so why not again. Our sales guru Chris D'Onofrio is the go-to guy.He answer all questions that we had and then some, He knows all about the product and it was a no pressure deal. Tested him a few times on certain questions and it was a no xxxxxxxx answer I have no time for the later. Also, he has a good sense of humor. So, thanks again to the Prestige team. More

Was taken on time. Courteous staff. Work was done and explained to me in an accurate manner. Dealership was clean and accommodating Courteous staff. Work was done and explained to me in an accurate manner. Dealership was clean and accommodating More