Prestige Toyota - NY

Noah O’Byrne was great! He explained everything in detail and was very thorough in getting car set up for me and explaining how to use all the features. This is the 6th vehicle we have bought from Prestige and was very thorough in getting car set up for me and explaining how to use all the features. This is the 6th vehicle we have bought from Prestige Toyota in Kingston. More

I have bought or leased at least fours cars from I have bought or leased at least fours cars from Prestige. Most recently I dealt with Susan and she was amazing. So helpful, knowledgeable and easy t I have bought or leased at least fours cars from Prestige. Most recently I dealt with Susan and she was amazing. So helpful, knowledgeable and easy to talk to. Noah was very helpful also. I would highly recommend Prestige Toyota for both sales and service. More

Friendly, clean, followed Covid policy. We were welcomed as soon as we walked in the door and how could we help you. He was kind enough to let our sales rep. know that we were here for our scheduled appoint as soon as we walked in the door and how could we help you. He was kind enough to let our sales rep. know that we were here for our scheduled appointment. Our sales rep met us right on time. More

Noah was incredibly knowledgeable and helpful throughout the whole process. I was a bit hesitant at buying a used car before visiting Prestige, but Noah dispelled any worries by being upfront and profession the whole process. I was a bit hesitant at buying a used car before visiting Prestige, but Noah dispelled any worries by being upfront and professional the entire time. More

Just bought my first Toyota! Joe Rodelli was great to work with. He was easy going and worked numbers to find something that would work for me and would be a great fit. I recommend heading to Prestige an work with. He was easy going and worked numbers to find something that would work for me and would be a great fit. I recommend heading to Prestige anytime. The staff there is great! More

Noah was an outstanding salesman!! From the minute he walked in the door, he was by our side. Over the span of the days of searching he was always quick to answer the phone and provided us with the best walked in the door, he was by our side. Over the span of the days of searching he was always quick to answer the phone and provided us with the best quality of service. He had every answer to every question and never left us wondering or confused. Looking forward to doing business with him again! More

Gabby is so patient and Kind. If you want someone who is going to listen to you and not be a pushy sales woman go see Gabby. She listened to exactly what we wanted, said she knew the perfect vehicle and sho going to listen to you and not be a pushy sales woman go see Gabby. She listened to exactly what we wanted, said she knew the perfect vehicle and showed us the RAV4 she felt was perfect for us. She was right! I had a deposit on a RAV4 at another dealer. I decided to cancel and buy from Gabby because she didn’t harass me or bulky me to buy from her. More

It is very well kept and was an amazing visit, I am very happy with my first car and I want to thank Joseph Rodelli for his work in helping me pick out my car. happy with my first car and I want to thank Joseph Rodelli for his work in helping me pick out my car. More

First let me say I’ve been a customer of Prestige Toyota in Kingston, NY 12401 since 2002. On 05/19/2021, I brought my 2018 Tacoma that I bought from them brand new, for a NY state inspection. I got home an in Kingston, NY 12401 since 2002. On 05/19/2021, I brought my 2018 Tacoma that I bought from them brand new, for a NY state inspection. I got home and noticed someone hit my truck. I called Prestige they said they saw a mark on it when it came in on there pictures. I reviewed my dash cam videos, to find out that was a lie. I then called Eric Eisgruber, and told him I had video showing one of there employees damaging my truck. I went back I calmly and discreetly asked him to come outside, so no other customers could hear us talk. After showing him and another adviser the damage, Eric said that’s not what they saw, they saw a small mark that’s no longer there. He said that they damaged the truck, and would fix it. I then went home, got an estimate, sent him the videos not only showing his employee damaging my truck, but telling other employees, and NO one reported it. The videos also show the employee saying xxxx the customer he will never realize we did it. Eric then said that he would only pay $300.00 to fix my truck, when my estimate was for $618.52, I told him that’s not expectable and I will be sending the videos to my insurance company and they can go after him. About an hour after I reported this to my insurance company, low and behold I get a call from Eric, now he wants to get the part and pay my body shop $300.00 for the fix. My body shop spelled out exactly what the cost were with and with out the replacement part, and they were more then $300.00. So I told Eric they damaged my truck and tried to cover it up, now I want it fixed by someone I trust, since the truck cost my $44,000.00 and had not even a tinny scratch till they damaged it. I also told him that since 2002, I myself and 6 other family members have bought multiple vehicles from them costing over $500,000.000, not to mention service repairs, tune ups and maintenance. Now after the way I was treated non of them will be returning to them for anything including new vehicles. I’ve bought 3 Tacoma’s, my brother bought 2 Santafa’s and others have bought corolla’s, and Camry’s. So over $300.00 this dealer ship which was 100% video proven at fault, has lost more then $200,000.00 in return business not to mention possible new business, and regular maintenance. I tried to keep this between me and Prestige Toyota and not involve insurance companies, but now there involved, and Prestige will get this story posted anyplace I can, and in the end they will have to pay the $618.52 anyway. I’m so glad that after 19 years this is the way Prestige Toyota of Kingston, NY 12401 treats so called valued customers. I trust and believe in the Toyota name, but this dealership is not trust worthy nor believable. PLEASE make sure you do your home work if you use this dealer, and make sure you inspect your vehicle before you get there and before you leave. More

I want to thank the Prestige team of Gerry and Kayla, they were awesome. Gerry Fraenkel was professional, knowledgeable and patient. There was no pressure at all and he was able to walk me through the they were awesome. Gerry Fraenkel was professional, knowledgeable and patient. There was no pressure at all and he was able to walk me through the Camry models to help me find the model that most suited my needs and my finances. Kayla worked with me to get all the car technology set up and explained all the safety features and bells and whistles to me. I would highly recommend Prestige Toyota to anyone looking for a great car buying experience. More