Prestige Subaru of Turnersville NJ

horrible, dishonest Prestige employees damaged my car & lied Just wanted to pass along the experience I had with Turnersville, NJ Prestige Subaru dealership who reneged on my purchase agreement, vandalized my tr Just wanted to pass along the experience I had with Turnersville, NJ Prestige Subaru dealership who reneged on my purchase agreement, vandalized my trade in car and tried to gouge me on price of my trade in. Would love to hear about others who experienced similar issues: See my story below. To: Subaru Corporate Offices, Subaru Dealer Association, Subaru America Corporate Offices I am writing to you to demand an investigation into the behaviors and practices of your Prestige Subaru staff due to an incident that occurred on November 6, 2015, when I went to pick up the 2016 Forester Touring edition I had planned on purchasing. Specifically: Your sales staff violated the terms of our purchase agreement by refusing to honor the trade in price of my car Your used car manager vandalized my car, taking apart a piece of my back seat in an effort to force me to agree to a reduced price for my trade in. Below are the details. In October, 2015, I negotiated with your team for a trade in of a Buick Enclave (2011), the purchase of the Forester Touring edition and financing, going so far as to sign a purchase agreement with the dealership (attached). The trade in was negotiated and agreed upon, as was the price of the car. Your team had me put a $300 deposit down so they could locate a Forester Touring edition. All this information is included in the purchase agreement which was signed one month ago (car price based on your Consumer Reports Guaranteed Savings Program). When I arrived on November 6, 2105, I was told my car needed to be re-evaluated. Your used car manager, Ken Gumienny, then took my car out for a drive (he was alone, unaccompanied by me) and claimed that a piece of my rear passenger seat was broken and could not be repaired. Please note, I had just cleaned the entire car inside and out and there was no damage to the interior of my car whatsoever. This “damage” I was told was irreparable and would lower the cost of my trade in by $350. I stated that this was not acceptable. Also note, when I went out to look at the “damage”, it was clear that your used car manager had yanked a piece of molding off the bottom of the seat of my car. It was easily put back together by me. I am appalled that your used car manager vandalized my car before any papers were signed and Prestige took ownership of it! While I waited for your finance people to provide a formal breakdown of price, trade-in and fees, your sales manager called my insurance company to switch the insurance. I found this highly unusual since we had not completed the sale or signed ANY paperwork, but I let it go at the time. When I did sit down with finance person, Brian Smith, he did not have a prepared breakdown of the car price. Instead, he tried to up-sell me on a number of other things (warranties etc) and then informed me that because my car had an additional 1,100 miles on it from the month I waited for you to find me a car AND taking into account the damaged part your employee caused, the trade in was now only worth $13,000, not 13,800 that was agreed upon in writing by your team a month ago. This was an $800 reduction from our agreed upon price (again note, the “damage” that your used sales manager caused, was fixed by me in 20 seconds— see photo). When I asked to see your Dealership Executive, I was introduced instead to General Sales Manager Jim McKenna, an amazingly arrogant and unhelpful man, who tried to convince me that it was perfectly normal to break a purchase agreement due to extra miles and damage his team caused. When I told him I wanted to speak to the dealer Vice President not the sales manager, he said he was the top person in the dealership and there was no one more senior. Having met the Vice President of the Dealership a month earlier I knew he was lying. In the end, McKenna simply refused to honor our purchase agreement and refused to consider any change to his newly presented price for the car. When I told him we had an agreement of purchase, he said that was not the case as it took a month to get the car and so, the deal needed to be renegotiated. I have never in my life purchased a car where this was the case. So, I cancelled the deal and asked for my $300 deposit back (by the way, I have never been asked for a deposit for a dealership to simply find a particular make and model of a car). I also had to call my insurance company, Prudential, to have my car put back on my insurance and to take the Forester off. When they asked the reason why, I told them the above story. They informed me that they would also be putting Prestige Subaru on their Unsatisfactory Dealer List, which is distributed to all Prudential employees and offices nationally. But let me be clear, I emailed your salesperson, Larry, on Wednesday, November 4th to ensure all pricing, trade-in, fees and financing had been reviewed and approved by your management prior to my arrival. I am forwarding the email I sent outlining my request. Please note, I will be filing complaints with the Better Business Bureau and Consumer Reports, lodging a formal written complaint with Subaru Corporate Offices of the global and US offices, informing the South Jersey Courier Post newspaper of your behaviors as well as the South Jersey Chamber of Commerce and several other groups. I will also be taking to social media to share my experiences with as many potential buyers as possible. This will include comments on Facebook, Twitter, Yelp, and a wide range of auto-related sites. To be clear: your team tried to cheat me and damaged my car. They lied to me, misrepresented themselves and reneged on a purchase agreement, not to mention hold my deposit of $300 for 1 month. I would like the entire incident investigated by your corporate offices and the broader Subaru dealers association. Specifically, I want to lodge formal complaints on the following issues: Damage to my car done by Prestige Subaru’s used car manager, Ken Gumienny. Breach of purchase agreement contract by Jim McKenna Adding the new car on our Insurance without us signing the Final Purchase by Larry Werner Holding a deposit of $300 for 1 month just to locate a Forester Touring More

very good experience i had a very good experience at this dealer. i stopped in a few months ago and spoke with Tom Toppi . tom knowing i wasn't going to possible buy for i had a very good experience at this dealer. i stopped in a few months ago and spoke with Tom Toppi . tom knowing i wasn't going to possible buy for at least 6 months still answered all my questions and walked me around and showed me the outbacks on the lot in the rain. a couple months later i brought the wife in and tom pulled out two different cars for us to test drive knowing we still weren't ready to buy and explained the car up and down to my wife. now the end of October we walked in talked to tom and after a half hour of deciding on a color we put a deposit on the car we wanted. we were going away for the weekend so we had to way till the following Thursday to get back to the dealer. knowing we were on extended lunch hours tom had the car there ready and all the paperwork ready to go when we got to the dealer. he got us in and out faster then i have ever experienced, if/when i'm in the market for another new car i'll be in to talk with tom fist. good guy, patient guy and knows what he is doing.. More

New Car Purchase Antonio Guzman was a awesome sales representative, always willing to answer any questions I had. The Subaru that I wanted was In stock; friendly Antonio Guzman was a awesome sales representative, always willing to answer any questions I had. The Subaru that I wanted was In stock; friendly staff across the board. Overall excellent service. More

Great experience! We recently purchased our first Subaru at Prestige Subaru in Turnersville, NJ, from Antonio Guzman. It was a wonderful experience! Antonio could not h We recently purchased our first Subaru at Prestige Subaru in Turnersville, NJ, from Antonio Guzman. It was a wonderful experience! Antonio could not have been more professional, knowledgeable, or friendly in our effort to find a car that we would be happy with for many years to come. Our new Legacy is everything I was looking for in a new car and I am extremely satisfied with the purchase we made. I will recommend Prestige Subaru and Antonio to any family member or friend who is interested in buying or leasing a quality car! More

Excellent experience I had the good fortune of working with Antonio Guzman when I purchased my new Legacy. He was especially helpful in demonstrating all the new safety f I had the good fortune of working with Antonio Guzman when I purchased my new Legacy. He was especially helpful in demonstrating all the new safety features and the "bells and whistles" in my car. I also really liked how expeditiously he completed the paperwork. More

BEST Experience EVER Antonio Guzman was a fantastic Sales Representative! Jim McKenna was a great help during our purchase process as well. I would HIGHLY recommend seeing Antonio Guzman was a fantastic Sales Representative! Jim McKenna was a great help during our purchase process as well. I would HIGHLY recommend seeing them and when the time comes for us t get another new car we will be going back. Thank you guys! More

Excellent Experience Antonio Guzman was my Sales Representative and he was excellent. He listened to what I wanted and helped me through the process. He is retired milit Antonio Guzman was my Sales Representative and he was excellent. He listened to what I wanted and helped me through the process. He is retired military and he understood my situation. More

Worth the Wait! I haven't bought a new car in over 20 years. After driving a Honda all these years, I was ready to switch it up and try a Subaru. Thanks to Joe Roman I haven't bought a new car in over 20 years. After driving a Honda all these years, I was ready to switch it up and try a Subaru. Thanks to Joe Romano, it was worth the wait! Joe listened and delivered. He was knowledgeable, patient, courteous, and truly met all our needs. Joe really went above and beyond to make us proud owners of our new Subaru Crosstrek! Thanks for everything Joe! Antonio also gave us a wonderful demonstration of the features in the car. The entire staff was helpful and pleasant. It was a great experience! More

Very pleasant experience. Everyone was very courteous and professional. We felt very comfortable. They matched our price from another dealer and we were able to get the color w Everyone was very courteous and professional. We felt very comfortable. They matched our price from another dealer and we were able to get the color we wanted at the right price. More

Wonderful Experience We began our journey to discover the Subaru after owning our last car for 9 years. We had been to another Subaru dealer but felt no connection and re We began our journey to discover the Subaru after owning our last car for 9 years. We had been to another Subaru dealer but felt no connection and received little personal attention. We first contacted Prestige in late July, on line. We received a call back within a few minutes and our questions were answered and we made an appointment to talk to someone in person. When we arrived, Larry Werner met us at the door, introduced himself and welcomed us with a no pressure conversation that led us to our new 2016 Outback. He was knowledgeable, friendly, helpful, patient and in no rush to push us into a decision. We are now driving our new car and loving it. We continue to be in contact with Larry Werner by email regarding questions and appointments. He continues to make sure we know not to hesitate if we need anything, he will help. This was a perfect buying situation for us and we would not hesitate referring Larry and Prestige Subaru to anyone who asks about the car. Thank you Larry Werner for your help in making this a Wonderful Experience. More