Prestige Subaru of Turnersville NJ

"Gold" coverage plan doesn't cover anything I purchased a used vehicle on 2/21/20 and it is now only 1 1/2 months later. The batter and a battery cable are bad and there is supposedly a crack in I purchased a used vehicle on 2/21/20 and it is now only 1 1/2 months later. The batter and a battery cable are bad and there is supposedly a crack in the A/C (which obviously has not been used yet). They are telling my daughter that NONE of it is covered under the "GOLD PLAN" and it will cost over $600 to fix. If they really did an inspection of the vehicle, why was none of this found BEFORE I purchased the vehicle? The young man who sold us the vehicle was wonderful, but this situation is just ludicrous. More

I would rather not give any stars because I’ve been dealing with the service department at Prestige for over 2 years now, and it has gone downhill dramatically. I brought my car in for an oil change an dealing with the service department at Prestige for over 2 years now, and it has gone downhill dramatically. I brought my car in for an oil change and was told they needed to replace a rear differential axle part and it needed to be ordered. I bring it back and they replace the front and give me the car back with a broken lug stud, I drove it to work not knowing and it felt and sounded like the front wheel was about to come off, I was so scared driving it. I call to let them know and was told I should have the car towed there and the service department acted as if I was inconveniencing them and over reacting. The service department manager did apologize and offer to give me a refund for my deductible days later but then I never heard back from him so don’t think he was actually trying to refund me anything. As far as I’m concerned, they don’t care if they mess your car up as long as they get money out of you. Wonder if their techs even know what they’re doing. The car should’ve been test driven, and they should’ve offered to get the car when I called to let them know the issue especially since they have recently offered pickup and delivery service. I will never go to this service department ever again or purchase a vehicle from Prestige, I’ve had nothing but issues with this so called pre certified vehicle they sold me in 2017. Time to go elsewhere, they lost a very good customer! More

getting a used car Mr Guzman was very helpful in getting me and owners manual for this used car and also getting us the third key. He also arranged to get the ac fixed t Mr Guzman was very helpful in getting me and owners manual for this used car and also getting us the third key. He also arranged to get the ac fixed that was not working when we picked up the car. Much appreciated.. More

This is the 2nd car I’ve purchased from Tom. As always his wealth of knowledge about the product line as well as his ability to keep the sales process seamless are top notch. Love my new ascent, thanks To his wealth of knowledge about the product line as well as his ability to keep the sales process seamless are top notch. Love my new ascent, thanks Tom. See you in 3 more years. More

Everyone was very polite & professional at Prestige....My salesperson Daniel Carey was exceptional in helping me get into the car I wanted , I would encourage anyone that I know that’s interested in a Subaru salesperson Daniel Carey was exceptional in helping me get into the car I wanted , I would encourage anyone that I know that’s interested in a Subaru to go & see Dan , Sandra Lawrence More

I was looking for a used car for my son online and came across a nice used VW. Scheduled a time to test drive and was net by a lot of pleasant and helpful people. No pressure at all. I knew what I wanted a across a nice used VW. Scheduled a time to test drive and was net by a lot of pleasant and helpful people. No pressure at all. I knew what I wanted and Justin Barner help me complete the process. It was very seamless and out of all the cars I have purchased in my life,it was the shortest amount of time to complete the transaction. Thanks again More

Great experience shopping, no pressure or haggling. Taylor was great and knew the different features that the car had and was able to explain what they do. Taylor was great and knew the different features that the car had and was able to explain what they do. More

Great Experience Bob was great to work with. He was knowledgeable of the cars and which Subaru would be best for me. He was very patient and answered all of my questio Bob was great to work with. He was knowledgeable of the cars and which Subaru would be best for me. He was very patient and answered all of my questions. He didn't add any extra pressure throughout the whole process. I'm very happy with my Subaru. Thank you Bob and the team at Prestige! More