Prestige Imports - Service Center

We experienced very friendly service and accomodating efforts by Dave. The waiting area is nicely stocked and there is wifi while you wait. I felt confident in the work done on my car and he took the t efforts by Dave. The waiting area is nicely stocked and there is wifi while you wait. I felt confident in the work done on my car and he took the time to explain it to me, since I don't know much about cars. I didn't feel like I had to be concerned about the validity of what was being done. Very clear that they know a lot about what they do and they do it well! More

I took my TT in for service. There were several warning lights on (EPC, ABS, etc) and the wiper fluid tank was leaking. I have an extended warranty. The warning lights were be caused by an old battery that lights on (EPC, ABS, etc) and the wiper fluid tank was leaking. I have an extended warranty. The warning lights were be caused by an old battery that needed to be replaced. I requested parts be returned (the only other Audi Dealer in Denver violates this request every time and often times doesn't do the work, but charges for it). The warranty wouldn't cover this so Amber told me I would pay 1/2 the total diagnosis and the cost of the battery. I confirmed all of this in email and told them to proceed with the battery with the understanding that I would only pay 1/2 the diagnostic cost if the warranty company covered the wiper fluid issue. They replaced the battery and the warranty company covered the wiper fluid issue. Despite this, both Amber and Scott insisted that I had to pay full diagnostics because there were no diagnostic costs on the wiper fluid issue. After discussing my written authorization for the battery, Scott said he would look into it and call me back. When he called back they honored what they told me and charged me 1/2 the diagnostics. Less than a week after picking the vehicle up the ABS light was on again. Scott did a great job taking care of me. He offered to come pick the vehicle up and give me a loaner vehicle. He also said I wouldn't pay diagnostics as I had already paid them to diagnose this. I dropped the vehicle off and left with a loner vehicle. That afternoon the vehicle was ready. A sensor was bad and the warranty company covered all charges. I recommend Prestige because they honored what they said and provided great service. I rate them a 4 for quality of work only because I had to return within a week to have the same problem taken care of, but they did fix it. More

Superb Dealership for Servicing-by Far! Rob E. is always courteous, friendly, knowledgeable, and helpful. Rob E. even helps educate when one asks about certain mechanics, so the consumer better understands courteous, friendly, knowledgeable, and helpful. Rob E. even helps educate when one asks about certain mechanics, so the consumer better understands their vehicle. Manfred is also a wealth of information and Friendly! This dealership is Valuable when it comes to maintenance/servicing ones vehicle(s) for those folks not ready to give up their Vehicle yet... (and why... another reason to swing by, and see what is ont he market--as German-Manufactured Vehicles last forever...)-- so another reason why the servicing professionals at this facility are so valuable to us! Thank you Prestige! A Happy Consumer . (Martina) More

I came in to have my brake light replaced. Manfred and Gerhard were efficient, friendly and a pleasure to work with. I Always know that when I come to Prestige Audi, I will be well taken care of. Gerhard were efficient, friendly and a pleasure to work with. I Always know that when I come to Prestige Audi, I will be well taken care of. More

I had a great leasing experience with Dave. He is very friendly and knowledgeable. He remembered me when I was back for my 5000 mile check in. I have worked with Scott a couple of times for routine servic friendly and knowledgeable. He remembered me when I was back for my 5000 mile check in. I have worked with Scott a couple of times for routine services with my Q5 and he has been great as well. He outlines what they will be doing, any costs, length of time, and provides me with a loaner vehicle if necessary. He calls me when my vehicle is ready and reviews again what they have done. Everyone has been very courteous to me during my experience with Prestige. This is my 3rd Audi and Prestige exemplifies what Audi expects of their dealerships. More

What great place to get your car serviced. The staff is very helpful. They always let you know what the problem is and make the best recommendations to fix car issues. The service dept. has to be the best very helpful. They always let you know what the problem is and make the best recommendations to fix car issues. The service dept. has to be the best in the west! I would give Amber Churches, service consultant the highest ratings! More

Paid $224 for Pre Purchase Inspection on 996 and all I received was a list of problems with no indication of cost to repair or recommendations on the purchase. When I emailed Rebecca for a follow up and received was a list of problems with no indication of cost to repair or recommendations on the purchase. When I emailed Rebecca for a follow up and explanation of repairs, I received no response. I then emailed the General Manager, Don Adis, about my concerns about the Inspection and lack of response from Rebecca and received no response from Mr. Adis. Based on the lack of customer service and follow up, I would not recommend this dealer. More

I dealt with Mike Sorenson, the service manager. He does his best to try and blow steam up me. I was asking him about the new 997. He said that is a really great car. Going on and on about how he had a test his best to try and blow steam up me. I was asking him about the new 997. He said that is a really great car. Going on and on about how he had a test car for a couple months. Then I asked how it would compare to the 996. He flat out said that it had nothing on it and wouldn't even touch a 996. The handling was poor.When this was going on we were standing in front of my 01 996. I would think that he wouldnt talk bad about the previous generation 911 from PORSCHE. I think that they should get someone else in there to manage the service dept. Rick Schneider and Billy Lindauer do a GREAT job. I would recommend them to anybody and everybody. Don't talk to Mike Sorenson, he does a poor job More