Prestige Ford

I wish I could give no stars. We had a very frustrating experience trying to purchase an F-250 diesel. We were quoted pricing four separate times in writing, and every quote was i We had a very frustrating experience trying to purchase an F-250 diesel. We were quoted pricing four separate times in writing, and every quote was incorrect—it was priced as a gas truck, not a diesel. The only reason they caught this mistake after two weeks of going back and forth and wasting my time shopping around was because another dealer called them out on why they were selling it so cheap. I had no clue, or I would have bought it the first day they gave me those numbers. After the sales guy, Mike Cook, texted me and told me that, they just made up all these excuses saying it was my fault because I was looking at gas trucks first and that I wanted the price to be cheaper, so they offered a gas truck. All of that was a lie. I came in knowing I only wanted a diesel. At the end of the day, all four quotes had the diesel stock number and VIN number, but somehow they put the gas truck price on it. The manager never called me to try to make it right or to apologize. After catching the mistake, instead of making it right, they refused to honor the pricing they repeatedly gave us. The salesperson was also not helpful and gave inconsistent information throughout the process. I had a bad experience from day one with these guys. The sales guy, Mike Cook, had no clue about the trucks he’s selling, and even after looking at his phone, he still gave me wrong information. I seriously wanted to make a deal with these guys, and I would never get a response back from them—it felt like they didn’t even want to sell the truck. This whole deal was made up of lies. I wouldn’t trust a word they tell you, even if it’s in writing. I called the next day to try to talk to the general manager, and a very unprofessional guy named Jonathon picked up. I really hope that’s not who they have running that place, because he is in the wrong line of work. He was very rude and just kept telling me the same lies the salesman told me—that it was my fault for confusing them and that people make mistakes. I understand mistakes happen, but four quotes and two weeks of back and forth is a huge mistake. After I suggested they make it right, he thought throwing in some free floor mats would make me happy and get me to purchase through them. I was being as professional as I could be on that phone call, and he hung up on me because they didn’t want to work with me at all. The “Prestige Rewards Package” the dealership has is an additional $3,000 for some warranty that I don’t want that they make you get. I told them I did not want these charges. They said fine—but they would reduce my Ford discount by that much, so my price would not change. Just beware—I would never buy from them. By the looks of the reviews they have, they do not make it right with anyone and do not care what their customers think. I ended up getting a more expensive truck for cheaper somewhere else. I get that most car dealers play games, but this place is a joke. This felt very unprofessional and misleading. We were serious buyers, but this experience completely lost our trust. More

By far the worst vehicle buying experience I have ever had. I purchased a brand new truck from this dealership and the engine failed after only three drives. The truck had to be towed back to the deale had. I purchased a brand new truck from this dealership and the engine failed after only three drives. The truck had to be towed back to the dealership where I was told the entire engine needed to be replaced. Throughout this process the dealership offered no loaner vehicle, no transportation assistance, and showed very little concern for the situation. After ten days I received a call saying the repair was completed. Since the dealership is over an hour away, I asked if they could have the truck delivered back to my home. I was told they could not arrange delivery for another week. Because of that, I had to use my own AAA service to tow the truck back to my house. Once it arrived I took it for a drive to confirm everything was fixed. Almost immediately during hard braking there were components shifting, making it obvious something was wrong. The truck is not safe to drive, which means I am now back to square one with a brand new vehicle that has to go back into the shop again. To make matters worse, while I was on the phone trying to find a resolution, the General Sales Manager had rap music blaring loudly in the background during the call. It was extremely unprofessional given that I was dealing with a serious issue involving a brand new truck that had already needed a full engine replacement. Between the engine failure after only a few drives, the lack of support, having to tow the truck myself, receiving it back in an unsafe condition, and the overall unprofessionalism, this has been an absolute nightmare. I strongly recommend that anyone considering buying a vehicle here think twice. More

Worst service experience for a recall I’ve ever had. Was told parts arrived and was scheduled to come in, truck was there for over 6 hours and when I called to check on it was told the tech didn’t even Was told parts arrived and was scheduled to come in, truck was there for over 6 hours and when I called to check on it was told the tech didn’t even know the truck was there, how when I handed the keys to the service advisor and they weren’t sure they had the parts. I actually don’t know if the recall issue has been resolved. This is the worst service department More

Excellent salesman, courteous and very accommodating. Highly recommendHoshawne Genas. He kept me updated on purchase. Highly recommendHoshawne Genas. He kept me updated on purchase. More

Very uneventful sales experience. Felt like they couldn’t care less if I bought from them or not. If you have X plan make them share invoice pricing with you because they won’t volunt Felt like they couldn’t care less if I bought from them or not. If you have X plan make them share invoice pricing with you because they won’t voluntarily. Also note the do add on a $2995 car care package to every car they sell…it’s at the end in the fine print. More

I will never go to Prestige Ford again. The service department worked on my Ford Edge replacing the torque converter in August 2024, it took them a month to fix the torque converter. Then i The service department worked on my Ford Edge replacing the torque converter in August 2024, it took them a month to fix the torque converter. Then in December 2024 my oil light came on, so I took it to Mullinax. It was 2 quarts low; the oil filter was loose with oil all over the felt piece at the bottom of the engine. Now I have a bad oil leak. I took it back to Prestige Ford on January 15, 2025; to fix the oil leak they caused on my Edge. I picked it up and now there is a whooshing noise and now my Edge is at Mullinax getting fixed I’m will not go back to Prestige Ford again they left 3 hoses off my engine and put some green putty on my left front boot to my steering. Obed doesn't treat customers with care, he is very unprofessional, sarcastic, arrogant and doesn’t communicate with customers at all. Obed cost me $350.00 for a rental that should have been covered by my warranty because he did not do his job on the rental car. They had my Edge for 13 days in that time I called 12 times with no one picking up my calls in the service department, I called 5 times to service manager (with no call back) and I talked to Obed 1 time to tell me it was an oil gasket leak, 1 time to tell me everything is covered under the warranty, 1 time to turn the rental in due to warranty doesn't cover non Ford vehicle's that’s a lie. I am very unhappy with this dealership I never had any leaks or noises till they worked on my Edge. So, this whole deal cost me $689.48 out of my pocket and I want my money back that’s sad. More

I left my car at this dealership to fix the clogged fluid in my windshield wipers. The service person said I needed a new motor. Then when the fluid still didn’t spray out he said he needed to replace them in my windshield wipers. The service person said I needed a new motor. Then when the fluid still didn’t spray out he said he needed to replace them and order a part. My car would be ready on Saturday or Monday. In the end, they had my car for 4 days and still didn’t’t have the part or fix the problem. I ended up paying for a wiper fluid motor and taking my car with the problem not fixed. Every time, I called the service department to check on my car, I couldn’t get anyone on the phone. This dealership is clearly poorly managed and I will not take my car for service here again. More

Let me start by saying I live roughly 2 hours (on a good day) from this dealership, but I was willing to make the drive because they had a truck that I wanted with the specs that I wanted. On my second tri day) from this dealership, but I was willing to make the drive because they had a truck that I wanted with the specs that I wanted. On my second trip there I reached a deal with Rick the sales manager. We agreed on the price of his truck and the price of my trade. I had to square some things away on my end such as financing with my bank and a pin code for D-plan pricing because I get employee pricing, so I returned home and then a couple days later I made the trip once again thinking we had a deal in place only to later deal with the general sales manage Jonathan Matthews aka the owners son who tried the bait and switch because he didn't like the numbers, he didn't like that I wasn't financing through them, he didn't like that it was a mini deal through D plan pricing, he didn't like that he wasn't going to be able to bend me over and not make a killing. Ford is very strick about employee pricing and the games dealerships play with the general public aren't supposed to go on with employees. They are a shady scummy dealership with children for sales people so they can mold and teach them all the underhanded tricks they play. DO NOT DO BUSINESS WITH THEM!! More

After in-depth communications with Rick we reached a deal for a 2023 F150 i even went as far to say it this your best and final and Ricks response was yes. I asked for the truck to be ready along with the pa for a 2023 F150 i even went as far to say it this your best and final and Ricks response was yes. I asked for the truck to be ready along with the paper work because i was driving 3 hours to the dealer. Once i arrived i was greeted by Sebastian who took me on a test drive. After returning to the dealer Rick came out to apologize because he made a mistake which equaled $5k this isn't what was agreed to. John the GSM greeted me and said they could do the deal but could put me into a much less expensive truck (bait and switch)! This isn’t what i agreed to which is why i drove over 3 hours. I was previously approved with Ford credit for 4.9 @ 84 months and the 2023 had a special rate of 3.9 @ 84 months one would think no issue. John came back after 45 minutes of waiting to go onto finance to sign everything only to tell me ford credit wanted an additional $4000 above the $3000 i was already putting down. This didn't make sense because i was already approved @ 4.9. I feel they messed up so bad they didn’t want to sell me the truck because of their mistakes. They made no attempt to salvage the sale and i wasted an entire day and 600 miles because of incompetence! More

Service department is nothing short of Garbage. .... every single time I take my truck for service , I can never get it back in a timely fashion..... days to do a oil change and general check up is .... every single time I take my truck for service , I can never get it back in a timely fashion..... days to do a oil change and general check up is ridiculous. Never again. More