Prestige Ford

This is a conditional review. The review is for Dave in the parts department. The rest of the dealership is questionable at best. Dave is a great guy that is very knowledgeable. H The review is for Dave in the parts department. The rest of the dealership is questionable at best. Dave is a great guy that is very knowledgeable. He has been able to look up and answer my questions like he could do it in his sleep. For the 1st time ever I felt like a valued customer at Prestige Ford and was working with a person that knew what they were doing and wanted to genuinely help me out. The pricing was back in line with other dealerships too. I mean in the past I would call there and the pricing for a part was $200 to $500 more than dealerships in Leesburg and Clermont. We had stopped going to the dealership because of issues in service. The last time we went we were given a quote and when we picked up the vehicle it was more. To make matters worse when we went to another Ford location to have the oil change we found out they didn't even use genuine Motorcraft parts. So why did I bother to go to a Ford dealership and pay the big bucks when I could have gotten the same thing at Jiffy lube for much less. For some reason they charge you way more for parts from Autozone. Seriously??? Dont you go to the dealership to get factory parts so your vehicle is covered under warranty? I was in Autozone when they were leaving with an order of them to take to the dealership. Thats pretty bad. So my suggestion if you want to go to this dealership.... make certain that they are using genuine Motorcraft parts if your getting the vehicle serviced there and get your estimate in writing and refuse to pay more. My girlfriend didnt do this and now we know they way they are taking advantage of customers. If you need parts call Dave. He is a good guy that cares about the customer and he knows his stuff. This guys needs to be the manager of the whole place. They would be much more successful with a guy like this in charge than with the way the place is being run now. More

Took 3 months to get car back. Had to get Ford Corporate involved. Still having issues. Had to get Ford Corporate involved. Still having issues. More

Best and easiest experience buying a vehicle in a very long time. Michael C. and Jonathan were beyond professional and delivered on taking care of any issues we addressed. long time. Michael C. and Jonathan were beyond professional and delivered on taking care of any issues we addressed. More

Yellow engine light stays on when ignition is on. Bringing vehicle on to be checked now. Bringing vehicle on to be checked now. More

Was treated with courtesy professionalism and outstanding delivery of services. I have all the faith and confidence in Prestige Ford and know that is why I travel 20 miles to get treatment. delivery of services. I have all the faith and confidence in Prestige Ford and know that is why I travel 20 miles to get treatment. More

Service department. :-( I will not return to this service department. Buy the car there, have had the car serviced there, both cats purchased there and serviced there, :-( I will not return to this service department. Buy the car there, have had the car serviced there, both cats purchased there and serviced there, but no more. Not service...not purchase. More

No pressure sales , good knowledge on vehicles . Very friendly staff and very helpful . Would recommend them Very friendly staff and very helpful . Would recommend them More

Went out there because they had an Escape I was interested in. Mike was great. Understanding and didn't give me the run around that we are all use to. the deal was done fairly quickly and was fair, interested in. Mike was great. Understanding and didn't give me the run around that we are all use to. the deal was done fairly quickly and was fair, I got Gap and tire protection tossed in the deal too. Also the Warranty Forever, that is a HUGE selling point. It's exclusive to Prestige (at least in the Orlando area). Now that this deal is made I'll be sure to give them a shot at any future car purchases as I'm big on loyalty. Thanks guys! More

I got great quality service from the service department. John is fantastic. He keeps you informed. John is fantastic. He keeps you informed. More

The salesperson was extremely helpful and knowledgeable,the manager took time to meet me and show new price drop incentives and the finance manger explained all my options allowing me to make knowledgeable,the manager took time to meet me and show new price drop incentives and the finance manger explained all my options allowing me to make an informed decision. More