Prestige Ford

I took my 2016 ford focus in for them to fix a transmission problem I had to them 3 times to fix. They refused to warranty they're poor work. Had my car for 2 weeks. Had to call repeatedly everyda transmission problem I had to them 3 times to fix. They refused to warranty they're poor work. Had my car for 2 weeks. Had to call repeatedly everyday to get anyone on the phone to update me on my car just for them to tell me they wouldn't fix it. I took it to sunstate Ford and they warrantied prestige fords terrible work and fixed my car in a couple days. More

First time dealing with Prestige Ford. Mike Cook is a good salesman and was very helpful. He represented your company with professionalism and was very courteous. If I had a complaint, it would be the ti good salesman and was very helpful. He represented your company with professionalism and was very courteous. If I had a complaint, it would be the time I had to sit and wait for powers be to get the paperwork done. More

Very good kept me informed called when service was done. Asked them to have it ready time I got off work and it was done They are very good done. Asked them to have it ready time I got off work and it was done They are very good More

EXCELLANT SERVICE, the service personal were very professional and quick in doing the full service I needed on my ranger truck. #great people # will come again professional and quick in doing the full service I needed on my ranger truck. #great people # will come again More

Excellent dealership from sales to service. This is the best place to purchase a vehicle. We highly recommend. best place to purchase a vehicle. We highly recommend. More

Our salesperson, Tyler, was very professional and explained everything in terms we could understand. There was no hassling and everything went very smooth. The biggest problem was the wait time aft explained everything in terms we could understand. There was no hassling and everything went very smooth. The biggest problem was the wait time after the deal was closed. This process could be done a whole lot quicker. Also Debbie got my wife’s address wrong. More

I went in to have a transmission issue checked out. I suspected that the fluid was low and asked them to check it and perform a oil change. At the end of the day they called and said it would be a few m suspected that the fluid was low and asked them to check it and perform a oil change. At the end of the day they called and said it would be a few more days before they can look at the transmission. I told them I had to have it back the next morning so would they make sure to check the transmission fluid before I pick it up. A few hours later they called and said the fluid level was fine and they think the transmission problem is electrical. So I picked it up. And waited till the next opportunity to have it in the shop. In the meantime I repaired my backup vehicle and then scheduled the transmission work at a different dealership. After diagnosis of the problem, the 2nd dealership found almost no fluid in the transmission and a leaking tail housing seal. They also said that no one had checked the fluid as the dipstick was covered in heavy dirt and oil. So I will not be going back to Prestige Ford because they Intentionally LIED to me. Zero stars for them. More

If there was a negative number...They have earned it. The Salesman was good. .all was good...until there was a problem...they keep your vehicle for weeks and do nothing to it, they do not accept responsibili Salesman was good. .all was good...until there was a problem...they keep your vehicle for weeks and do nothing to it, they do not accept responsibility for their mistakes and good luck getting the weasel General Manager to even return a phone call. i Called Ford Motor Company, thought they would help but at the last minute said "we don't get involved in that " You 've got to be pretty bad to get a sixth generation Ford guy to burn all his ford hats!! I will NEVER GO THERE AGAIN AND I WILL NEVER BUY ANOTHER FORD More

Reps were very helpful, both during ordering process and the delivery. Staff was knowledgeable and courteous. Manager was very helpful keeping us informed about the manufacturing delay, and what to expect the delivery. Staff was knowledgeable and courteous. Manager was very helpful keeping us informed about the manufacturing delay, and what to expect. The order tracking website was very helpful. More

Service did not find and fix my problem - this was my second time taking my car to them for the same issue. Nice people but frustrating that the problem was not resolved. Phone calls to service are not second time taking my car to them for the same issue. Nice people but frustrating that the problem was not resolved. Phone calls to service are not answered and calls are not returned so the frustrations mount...Not having loaner cars is a HUGE problem! More