Prestige Ford

I will never go to Prestige Ford again. The service department worked on my Ford Edge replacing the torque converter in August 2024, it took them a month to fix the torque converter. Then i The service department worked on my Ford Edge replacing the torque converter in August 2024, it took them a month to fix the torque converter. Then in December 2024 my oil light came on, so I took it to Mullinax. It was 2 quarts low; the oil filter was loose with oil all over the felt piece at the bottom of the engine. Now I have a bad oil leak. I took it back to Prestige Ford on January 15, 2025; to fix the oil leak they caused on my Edge. I picked it up and now there is a whooshing noise and now my Edge is at Mullinax getting fixed I’m will not go back to Prestige Ford again they left 3 hoses off my engine and put some green putty on my left front boot to my steering. Obed doesn't treat customers with care, he is very unprofessional, sarcastic, arrogant and doesn’t communicate with customers at all. Obed cost me $350.00 for a rental that should have been covered by my warranty because he did not do his job on the rental car. They had my Edge for 13 days in that time I called 12 times with no one picking up my calls in the service department, I called 5 times to service manager (with no call back) and I talked to Obed 1 time to tell me it was an oil gasket leak, 1 time to tell me everything is covered under the warranty, 1 time to turn the rental in due to warranty doesn't cover non Ford vehicle's that’s a lie. I am very unhappy with this dealership I never had any leaks or noises till they worked on my Edge. So, this whole deal cost me $689.48 out of my pocket and I want my money back that’s sad. More

I left my car at this dealership to fix the clogged fluid in my windshield wipers. The service person said I needed a new motor. Then when the fluid still didn’t spray out he said he needed to replace them in my windshield wipers. The service person said I needed a new motor. Then when the fluid still didn’t spray out he said he needed to replace them and order a part. My car would be ready on Saturday or Monday. In the end, they had my car for 4 days and still didn’t’t have the part or fix the problem. I ended up paying for a wiper fluid motor and taking my car with the problem not fixed. Every time, I called the service department to check on my car, I couldn’t get anyone on the phone. This dealership is clearly poorly managed and I will not take my car for service here again. More

Let me start by saying I live roughly 2 hours (on a good day) from this dealership, but I was willing to make the drive because they had a truck that I wanted with the specs that I wanted. On my second tri day) from this dealership, but I was willing to make the drive because they had a truck that I wanted with the specs that I wanted. On my second trip there I reached a deal with Rick the sales manager. We agreed on the price of his truck and the price of my trade. I had to square some things away on my end such as financing with my bank and a pin code for D-plan pricing because I get employee pricing, so I returned home and then a couple days later I made the trip once again thinking we had a deal in place only to later deal with the general sales manage Jonathan Matthews aka the owners son who tried the bait and switch because he didn't like the numbers, he didn't like that I wasn't financing through them, he didn't like that it was a mini deal through D plan pricing, he didn't like that he wasn't going to be able to bend me over and not make a killing. Ford is very strick about employee pricing and the games dealerships play with the general public aren't supposed to go on with employees. They are a shady scummy dealership with children for sales people so they can mold and teach them all the underhanded tricks they play. DO NOT DO BUSINESS WITH THEM!! More

After in-depth communications with Rick we reached a deal for a 2023 F150 i even went as far to say it this your best and final and Ricks response was yes. I asked for the truck to be ready along with the pa for a 2023 F150 i even went as far to say it this your best and final and Ricks response was yes. I asked for the truck to be ready along with the paper work because i was driving 3 hours to the dealer. Once i arrived i was greeted by Sebastian who took me on a test drive. After returning to the dealer Rick came out to apologize because he made a mistake which equaled $5k this isn't what was agreed to. John the GSM greeted me and said they could do the deal but could put me into a much less expensive truck (bait and switch)! This isn’t what i agreed to which is why i drove over 3 hours. I was previously approved with Ford credit for 4.9 @ 84 months and the 2023 had a special rate of 3.9 @ 84 months one would think no issue. John came back after 45 minutes of waiting to go onto finance to sign everything only to tell me ford credit wanted an additional $4000 above the $3000 i was already putting down. This didn't make sense because i was already approved @ 4.9. I feel they messed up so bad they didn’t want to sell me the truck because of their mistakes. They made no attempt to salvage the sale and i wasted an entire day and 600 miles because of incompetence! More

Service department is nothing short of Garbage. .... every single time I take my truck for service , I can never get it back in a timely fashion..... days to do a oil change and general check up is .... every single time I take my truck for service , I can never get it back in a timely fashion..... days to do a oil change and general check up is ridiculous. Never again. More

JOE IN THE PARTS DEPARTMENT IS THE BEST, ALWAYS DEPEND ON HIM FOR ALL MY PARTS,2K-10 MONTHLY . HIM FOR ALL MY PARTS,2K-10 MONTHLY . More

This dealership is dirty the bathroom are disgusting, the employees are super rude not welcoming at all Shawn the sales person that help me has no manor and he is super rude not helpful at all management don employees are super rude not welcoming at all Shawn the sales person that help me has no manor and he is super rude not helpful at all management don’t care about customer and they don’t try to help you at all, very pushy I couldn’t even see the car cause it was raining and dark and they try to overcharge me. More

I will NEVER take my vehicle to Prestige Ford service department ever again! I made an appointment with John the service writer two days before I brought my truck in for service to have my trailer wiring department ever again! I made an appointment with John the service writer two days before I brought my truck in for service to have my trailer wiring plug fixed. My appointment was at 8:00am on Friday the 1st of December. They had my truck all day. I tried to call Friday evening to check on the progress and left a message with John, he never called me back. At 6:30 that night I called again and talked to John, he proceeded to tell me that a guy looked at it but hadn’t figured it out yet and was working on other things. My truck stayed at the service department until Monday at 6:00pm, they did not fix anything and did not say anything about what the problem was. I have called the service manager Rebecca and had to leave messages, she never called me back to discuss what was going on with my truck. I also called and requested to speak with the general manager of the dealership Michael Knox, left Two messages for him to call me back, again I received NO call back. They kept my vehicle for 4 days and did NOTHING and fixed Nothing. I WOULD HIGHLY RECOMMEND THAT YOU DO NOT USE THIS DEALERSHIP FOR ANYTHING!!! Very Very dissatisfied with the way I was treated! More

Service got me in and out. Friendly staff and also showed me my buying options while I waited. No pressure Friendly staff and also showed me my buying options while I waited. No pressure More

Raised price after sending final price quote, requested drivers license and insurance, and made arrangements for pick up the next day. Repeated attempts to contact the general manager have been ignored. C drivers license and insurance, and made arrangements for pick up the next day. Repeated attempts to contact the general manager have been ignored. Contacted Ford, and they submitted a feedback case, but it was not responded to. I bought the car because w inventory so low I could not find it elsewhere. Our salesman came in to finalize the sale and was very nice, but no one else spoke to us. More