Prestige Chrysler Dodge Jeep

Dealership Is Going Downhill Fast I have been a loyal customer of Prestige for years and have purchased many vehicles from them. I called to talk to my normal sales person and the gal I have been a loyal customer of Prestige for years and have purchased many vehicles from them. I called to talk to my normal sales person and the gal that answered the phone tells me, "he was forced to retire." I talk to a new gal and find a truck that I want to purchase. I was given a price on the truck, but when I went to "firm up the deal" I was informed the price was actually $8000 more because she didn't include the price of the lift. What? If the truck is already lifted and I ask the price then of course I want the total price to buy the truck. Later on I called the same sales person and decided that instead we would like to buy one of the new Jeep Gladiators. I was given a price of $59,900. After much back & forth I tell her I want to buy it and what deposit amount does she need? She says, "we need 5k down, oh and by the way, this truck is going for 10k OVER sticker price." WHAT? I was a loyal customer but this bait and switch on pricing should be illegal. I called to speak with the sales manager but waited all day and never received a return call. I have spent tens of thousands of dollars at this dealership but will never be back. I hope Jeep is aware of what they are doing. More

Frustrating I have purchased 5 cars in 5 years from this dealership and Tony Sigfid in sales is the absolute BEST!!!! With that being said, the service departmen I have purchased 5 cars in 5 years from this dealership and Tony Sigfid in sales is the absolute BEST!!!! With that being said, the service department is unfortunately is the exact opposite. We have had nothing but issues with our service. Including not properly securing the oil drain plug after an oil change. Luckily we didn't drive the vehicle very far and woke up to a puddle of oil under my Jeep. My motor could have seized had we taken a trip after the service. I scheduled a recall on my Jeep several weeks out and when my wife arrived for our scheduled appointment at 10 that morning, they had run out of the part they needed. How do you not have the part? 3 weeks outs how do you not have the part? So what should have been a 45 min fix turned into a 4 1/2 hour wait. I have worked in both a car and motorcycle dealerships as sales and service. When we made a mistake we would offer some sort of service for our customers. A free, an oil change (No thanks), a car wash, a car detail, a percentage off service or parts coupon, something to help the customer feel valued. Something that acknowledges our mistake and that we took ownership. Not "Oh the person who made the appointment was fired". How is that the customers' problem? Even if that was the case, why wouldn't they have gone over that persons work orders and appointments with a fine tooth comb to ensure their customers didn't suffer for someone they felt was bad enough they had to be fired. Again back to the ownership piece. I have had a few other issues with the service department but I feel my point has been made. Buy vehicles ALL DAY LONG with Tony and this dealership but in my opinion get it serviced somewhere else. More

Superb experience...worth the extra drive! After shopping the inventory on-line, I was contacted by Ricky and he was extremely helpful and knowledgeable from the first conversation. I found the After shopping the inventory on-line, I was contacted by Ricky and he was extremely helpful and knowledgeable from the first conversation. I found the exact Jeep Rubicon I wanted down to the last detail - I wanted all the bells and whistles! Ricky followed up with me through e-mails and texts which is convenient for me. I made the trip up from Denver and had to have it! I had to wade through some insurance details before pulling the trigger but he kept in touch with me all throughout. We closed the deal with his brother Ponlue who picked it up right where we left off - Team Pimm Bros! Ponlue even programmed my system and synced my phone - not my strong point! Closed the paperwork with Matt - another awesome guy. Fantastic experience...love my new Jeep! P.S...Already recommended a co-worker who is on his way to buy a Dodge Journey. More

awesome service Jason and the service team went above and beyond. Had my truck in for a recall. Dropped it off around 8am and came back at 250 to find out they were s Jason and the service team went above and beyond. Had my truck in for a recall. Dropped it off around 8am and came back at 250 to find out they were still not completed. Jason promptly put me in a rental car so I could get my daughter from school. Made it there and then my truck was done. Trucks always covered with these guys love my team at prestige. I will be in when I'm ready for a new truck:) More

Good communication Mike communicated well throughout. about potential items needed and items not needed that I though I did got 4 recalls, full service, 2 extra neede Mike communicated well throughout. about potential items needed and items not needed that I though I did got 4 recalls, full service, 2 extra needed services all in less than a day! However if I had one concern, it was my seat position changed, radio station changed, petals changed, and had to reset all the computer preference settings. More

Unhappy Customer I brought my truck in for 1) Oil Change, 2) Three recalls and 3) Repair of side mirrors that did not operate correctly. Prestige had my truck for ful I brought my truck in for 1) Oil Change, 2) Three recalls and 3) Repair of side mirrors that did not operate correctly. Prestige had my truck for full day. When I came to pick up truck, Oil change was not done. Parts (new mirrors) had to be ordered for mirror repair. One of recalls was not completed properly and 5 warning lights were lit on my dash (Stayed lit for next three weeks). I was told the technician could not complete recall and I would have to bring truck back. I asked to be called when new mirrors were in so I could do mirror work and recall completion together. Never received call from Prestige on mirrors. I went to dealer to ask and was told mirrors were in. Brought vehicle back for another full day at dealer. My wife picked up truck at dealer as I was out of town. When I returned and looked at truck, the truck seat selector buttons were installed backwards and when I pressed to select the seat position the switch dislodged from its mounting and fell back into the door. I have not returned to Prestige. I do not trust their work and do not want to give my truck up for another full day. Just today I received another recall notice... It always takes a week to schedule any work at Prestige. This fiasco has been going on for a month and still my truck is not repaired. More

Great buying experience This is the second new vehicle we have purchased from Prestige Dodge this year. Both times, we worked with John. He and the rest of the team made th This is the second new vehicle we have purchased from Prestige Dodge this year. Both times, we worked with John. He and the rest of the team made the experience pleasant and seamless. More

Bought an amazing Ram Promaster! Cindy was amazing! She spent two days getting me information and answered all my questions. We spent a total of 1 hour in the dealership as everything Cindy was amazing! She spent two days getting me information and answered all my questions. We spent a total of 1 hour in the dealership as everything was done and ready when we arrived. I love my new van. More

Recent Oil Change The oil change was terrific however I was told that I needed brand new tires based off of the nail and that it was unable to fix. I took it to an exte The oil change was terrific however I was told that I needed brand new tires based off of the nail and that it was unable to fix. I took it to an external tire shop and all was fine. They patched it for free and then proceeded to tell me that I did not need tires for quite some time. I felt taken advantage of given my "lack of experience" when it came to maintenance with cars. I will not be buying my tires from Prestige when it comes due time. More

It was fast and convenient Saw the car online. Put in an online request for more info. Tony called me first thing the next morning. Went to test drive during lunch. Came back Saw the car online. Put in an online request for more info. Tony called me first thing the next morning. Went to test drive during lunch. Came back at 5 to sign paperwork took about 2 hours in and out. More