Prestige Chrysler Dodge Jeep

Ricky and Ponlue are Rock Stars We had the privilege of working mostly with Ricky. We felt that he was attentive even though he was very busy. He made sure that we were taken care We had the privilege of working mostly with Ricky. We felt that he was attentive even though he was very busy. He made sure that we were taken care of while we waited and answered all of our questions. GREAT GUY! With that said, it took hours to finish the sale due to the car being detailed? Lots of opportunity in this area! More

The mess I was in I was online looking at vehicles, I had come across prestige Chrysler Jeep dodge saw a few cars I liked but unfortunately I was felt as though I was u I was online looking at vehicles, I had come across prestige Chrysler Jeep dodge saw a few cars I liked but unfortunately I was felt as though I was unable to get out of the car I was in as I had already been turned away 3 other times by other dealers. Ricky Pim called me and his exact words “you need to let my used car guy look at your trade.” Something told me to trust this guy! He was confident in his words and his voice! I went in, I sure am glad I did, I walked away with a 2019 need compass trailhawk, these guys sure did take care of me through the entire process. I highly recommend these guys and we will be returning for our next purchase. More

A very fine dealership here I was fortunate enough to have worked with Yianni, in getting a car, after three years with a previous used car that was a nightmare. He exceeded my I was fortunate enough to have worked with Yianni, in getting a car, after three years with a previous used car that was a nightmare. He exceeded my expectations in what vehicle I thought I would end up with. He was genuine, professional and great to work with. I really appreciate his efforts. More

Tried twice - HORRIBLE Started working with Anthony after making an appointment to test drive a manual Rubicon JL. Anthony told me he had one on the lot for me to drive, whe Started working with Anthony after making an appointment to test drive a manual Rubicon JL. Anthony told me he had one on the lot for me to drive, when I showed up, none could be found. He said driving a sport was the same.... wrong. also called to test driving a Rubicon 4 door with a manual transmission, Anthony said they had 2 on the lot I could test drive, when I showed up, again, none could be found. Not withstanding, the similarities between the models are close, but don't lie to your customers just to get them on the lot. While we sat down and started discussing price and financing, Anthony use derogatory and curse words which was extremely unexceptionable. We ended up getting up and leaving after the extremely disrespectful attitude. While we were leaving he said "good luck with another xxxxing dealership." No thanks. More

Amazing customer service Amazing customer service!! They where fast and on top of everything!! And very easy to deal with! This was of the best dealership Iv been too! I would Amazing customer service!! They where fast and on top of everything!! And very easy to deal with! This was of the best dealership Iv been too! I would highly recommended them! I will also be coming back in the future for any other car needs! More

Very helpful staff Worked hard to find the vehicle I wanted Looked for rebates and kept me informed as to what was going on. I would come back Worked hard to find the vehicle I wanted Looked for rebates and kept me informed as to what was going on. I would come back More

Never again I Bought a brand new vehicle here on a Thursday without being able to see or drive it which is fine for me. I was promised the truck would be there to I Bought a brand new vehicle here on a Thursday without being able to see or drive it which is fine for me. I was promised the truck would be there to pick up the following day. On Friday called to make sure we were on schedule to be told it wouldn’t arrive till Monday. On Monday I did the same thing only to be told it wouldn’t be till Tuesday by six. On Tuesday I arrived at 5:30 and sat till 9 before the truck was finally ready. At this point I’m given the keys and go out to the truck to find an empty tank of fuel, two scratches on the side of the truck, and a spot that had been covered with touch up paint. Up to this point I never received a call on any of these days. I felt as though after signing the papers I was no longer Ricky’s concern. I had to call every time myself to find out what was going on. After finding the scratches I spoke with Randy the sales manager and was given a fuel voucher to fill up the truck and told I could bring it back to have the shop try to buff out the scratches and touch up paint. Now today a week after buying the truck I actually have it but can still see the scratches and touch up paint spot. Randy offered to have the part repainted but I don’t want to have my brand new truck already repainted. So I guess my options at this point are deal with it or get repainted and be without truck again. I will say Randy and Jason in finance were great to work with but for the way everything else has gone this is my first and last time I go here. More

Appalling customer service I brought my Jeep in for a tune up and some fluids to be replaced. During the oil change my oil cooler assembly was broken; I drove the Jeep there jus I brought my Jeep in for a tune up and some fluids to be replaced. During the oil change my oil cooler assembly was broken; I drove the Jeep there just fine that morning. I then shockingly received a call where the service guy laughed and said I hate having to make these calls but it’ll be 800$. At no point and time did the manager get on the phone, I had to call back and ask to speak to him. When I did get to talk to the manager, it clearly couldn’t have mattered less. He laugh as he causally told me there was a design flaw and how “lame” it was that Mopar didn’t issue a recall. He also said that anyone who had changed the oil could have broken it, he blamed everyone but who actually broke it. At no point and time was there any blame taken by Prestige, just a nonchalant not really my problem, and bunch of blame passing. The fact of the matter is, it worked when I dropped it off and I was charged 800$ for a part broken while the vehicle was being worked on by them. It also meant that I couldn’t get the work the vehicle was there for done. The part that makes it so much worse is that the oil cooler assembly retails for 247$, it’s cost is 75% labor and they still didn’t step up to fix what they broke. More

Great service and sales I Received great customer service purchasing my new car, would highly recommend this dealership to anyone . Levi was very professional and easy to wor I Received great customer service purchasing my new car, would highly recommend this dealership to anyone . Levi was very professional and easy to work with. More

service on my 2006 Town and Country Professional and speedy service. This is the only place I trust to work on my car. They do not push unnecessary repairs and thoroughly explain what Professional and speedy service. This is the only place I trust to work on my car. They do not push unnecessary repairs and thoroughly explain what is needed and why. More