Prestige Auto Mall

Do yourself a favor, never buy a car from this dealer. I bought a BMW and in less then one month it broke a control arm. I took it to be serviced there since they claim they warrant their cars for 6 month I bought a BMW and in less then one month it broke a control arm. I took it to be serviced there since they claim they warrant their cars for 6 months. Two minutes into the dealer and I was told that the warranty would not cover the repair because I hit a hole with the car. The point is that the car barely left my garage and I was the only one that drove the car a couple of times and never hit any hole. Besides that, the mode of failure was not indicating impact. As an engineer with over 27 years of experience in the metal industry, I have the background to point that out. While expressing my dissatisfaction with the situation to the top management at the dealer, I was asked to never take the car there again and to never buy another car from them. Incredible but that was what I heard: “never bring the car here again and I will be happy if you never buy one of our cars again” .The car was fixed and last week (two months after the first event) another control arm broke with no reason while my wife was driving the car. So now, instead of talking about the technical aspect of the break, I ask: what is the odds of breaking 2 control arms in a period of 2 months in the same “good” car being that you have driven other cars for over 30 years without breaking anyone? Sorry to disappoint the experts at Prestige, but as an statistician (in addition to be an engineer I am also a statistician) I can tell that the probability is very very low. For the Prestige Auto Mall owner I would like to remind that employees tend to replicate the behavior of the top management. Behavior tells more than words. An employee that sees a boss disrespecting a costumer will very soon mimic his actions and this is definitively not good for the business… More

Very satisfied with the purchase of my Ferrari 458 Italia. Its a complicated deal, im an out of state buyer who traded in my Ferrari to a newer model. Mr Arthur Knight is the best sales advisor i’ve e Italia. Its a complicated deal, im an out of state buyer who traded in my Ferrari to a newer model. Mr Arthur Knight is the best sales advisor i’ve ever met, very knowledgeable and very nice person overall. If its not for him, the deal probably will not go thru. Thanks a lot Arthur, i wish all car sales advisor are like you! More

I live out of state and was looking for a lexus rc 350. This would be my first time buying a car online. I spoke to Peter and he answered all questions and concerns. So I went for it and I couldn't be happ This would be my first time buying a car online. I spoke to Peter and he answered all questions and concerns. So I went for it and I couldn't be happier with my new car. Shipping was a good price and Peter S was amazing to work with. Thank you Peter and the team at Prestige Auto Mall for a great experience. If I need another car from an out of state dealer, I will check you guys out first. More

Inquired on a car, was told it’s in service. y last inquiry was “is it out of service yet” got ignored, then the vehicle was gone and sold. Avoid using Tyler if you call in this dealership. y last inquiry was “is it out of service yet” got ignored, then the vehicle was gone and sold. Avoid using Tyler if you call in this dealership. More

Sold me a truck with rust holes damaged frame without disclosure, when asked them to fix it was told to suck it up. Truck won't pass inspection. disclosure, when asked them to fix it was told to suck it up. Truck won't pass inspection. More

We purchased a BMW 535i and could not be happier with the whole experience at Prestige. Peter was outstanding. He made the car buying experience easy. He was very helpful and knowledgeable. Thank you so much whole experience at Prestige. Peter was outstanding. He made the car buying experience easy. He was very helpful and knowledgeable. Thank you so much Peter! More

Terrible service throughout, car was not what was promised and no help to resolve their mistake. Many calls and emails with no response and thousands of dollars in repairs needed and several things m promised and no help to resolve their mistake. Many calls and emails with no response and thousands of dollars in repairs needed and several things missing from the car that were detailed from their sales person. Car was delivered on the side of the highway and that was the highlight of the experience. Service manager reported that this is not the first time a car was sold without them looking at it due to our sales person. GM tried to say that we somehow manipulated what his salesperson clearly sent us. They will not answer the phones, hang up on you when you call and the GM has no interest in trying to resolve an issue that they created. We still have not received the title and cannot license the car. More

I recently purchased a Jeep Cherokee from Prestige and had a great experience start to finish! This is my second purchase from them and I am just as pleased with the staff. I recommend going to Natalie Fi had a great experience start to finish! This is my second purchase from them and I am just as pleased with the staff. I recommend going to Natalie Fisher! She was knowledgeable, fast, efficient and really personable. She made the experience easy and fun with her great personality! I’ve already given her name to a few friends! Natalie, if you’re reading, Thanks again! I love my Jeep! More

Jon was great! Helped me through the whole purchasing process from afar and was waiting on me when I came to pick up my new car! Helped me through the whole purchasing process from afar and was waiting on me when I came to pick up my new car! More