Prestige Auto Mall

Runnnnnnn Don't even walk in the door! Your best bet by far is to go else where. Don't NOTTTTTTTTTTTT purchase anything from here. Not even a cup of coffee! The Don't even walk in the door! Your best bet by far is to go else where. Don't NOTTTTTTTTTTTT purchase anything from here. Not even a cup of coffee! The list is endless. More

My personal experience @ Prestige Ok so first this is kind of long but bear with me… This is my personal experience with Prestige Auto. Seen a nice 2015 Chrysler 200 w/ only 23K mile Ok so first this is kind of long but bear with me… This is my personal experience with Prestige Auto. Seen a nice 2015 Chrysler 200 w/ only 23K miles. I been looking for awhile now and the price seemed right, so I travel 2+hrs to get to Prestige auto. Got there drove the car and found some immediate issues with it (some small) including: Taillight out, front headlight out, interior dome light falling down, touchscreen didn’t function, oil needed changed, brakes shimmy when slowing down and it was dirty. So we were told that the screen needed only recalibrated and a dealer could do it. They then took the car in the back to fix the other issues. They bring the car out take a look at it and all they did was jam the dome light back in place (it started to fall down immediately ), they just reset the oil life monitor (didn’t change it), didn’t change the rear bulb, replaced the headlight bulb with the wrong one, and didn’t clean it worth a xxxx. My 4 year helps me detail cars better than these guys and fix them. Sent it back in for more cleaning and to look at the headlight and dome light. Comes back out and dome light had some adhesive on it and barely holding into place and they said they cannot replace the headlight bc they didn’t have one that would work and I would have to go to Chrysler. By this time I wanted to leave (against better judgement bought the car anyway and they stated that screen only needed calibrated and that the headlights they would pay for if we took it to a local dealer). So a week later now at the local dealer they tell me that the touch screen had been vandalized and punched and the headlights are aftermarket and been modified and then billed me for the diagnosis. Well I ended up fixing the headlight and rear light myself and talked to prestige on the touchscreen. They had no loaner car available, so I asked to send me a new touchscreen. I would put it in. They did and the first one didn’t work.. The plugs in the back didn’t match up to my old one… so another few weeks and I get another screen. Got it in and now it needs a Chrysler dealer to program it (my local dealers didn’t want to hassle with it bc I didn’t buy it from them) so back to Ohio and go to a local Chrysler dealer near prestige auto. They fixed it finally and I have a car that is now working properly yes prestige payed for it, but this whole hassle took almost two months to straighten out, lots of phone calls, txts, and emails, and I never received to check to cover the bill for the local Chrysler dealer which I was promised. So in summary these people will feed you any line of xx to get you to buy the car and provide little support afterwards. There local mechanics I wouldn’t trust to build a potato gun. More

BEWARE!!!!FRAUD AND SCAM ALERT!!!! BUY AT YOUR OWN RISK!!!!! BEWARE!!!! FRAUD AND SCAM ALERT!!! They will tell you everything you want to hear to make a sale. I purchased a vehicle on may 2016.. as soon as I lef BEWARE!!!! FRAUD AND SCAM ALERT!!! They will tell you everything you want to hear to make a sale. I purchased a vehicle on may 2016.. as soon as I left the lot not even 10 mins later all kinds of check engine lights started to turn on . I tried to return the car and they told me not to that it is not a big issue they can have the car ready in about a week. it is now jan 2017 its been 8months they still have my car and its still not fix... I would call them everyday only to be told the car is at this shop or the other shop or with some other guy .. when I mentioned I was getting an attorney involved since it has been 8 months I was told by Arthur that they will not fix the car if I did so. definitely having my attorney involved I will see you all in court .......YOU HAVE BEEN WARNED!!!! More

DO NOT trust their web site descriptions !!!!!!!!!!!!! inquired about a Lexus IS - asked rep to walk around it before spending hours on the road to see. Rep Shane said he will go to car and call me back ." inquired about a Lexus IS - asked rep to walk around it before spending hours on the road to see. Rep Shane said he will go to car and call me back ."in 10 minutes" He never called back as promised. Then after confusing me with another person, when I called HIM back, 2 hours later - tells me they know that this car needs a wiring harness. Diagnosed by a Lexus dealer, so very credible... Very expensive repair ! certainly NOT disclosed in their on line ad or web site listing ! Amazingly poor experience with Shane. UPDATE - two hours after all the above happened - another call from this dealership, not from Shane. Evidently the internet manager, with a weak apology, and an assurance that he.."had just corrected the ad.." Sheer curiosity led me to look online again - ALL HE DID WAS REMOVE THE 6 MOS WARRANTY PORTION - AND STATE "CAR NEEDS A LITTLE TLC.." NO MENTION of the known and serious wiring issues!!! I advised him that dealers often get sued for such actions and lack of disclosure - response to that fact indicated he clearly did not care! WOW RUN RUN RUN away from this place !!!!!!!!!!!! More

BUYER BEWARE!!!! IF YOU HAVE MONEY TO WASTE BUY FROM HERE. IF NOT-RUN, YOU WILL BE SORRY YOU EVER DEALT WITH THESE JOKERS. RUN. RUN. RUN. IF YOU HAVE MONEY TO WASTE BUY FROM HERE. IF NOT-RUN, YOU WILL BE SORRY YOU EVER DEALT WITH THESE JOKERS. RUN. RUN. RUN. More

Friendly Reps, Great Experience Great Experience. Beat my already good interest rate. Rep was professional and honest. Staff not working directly with me were friendly. No-pressu Great Experience. Beat my already good interest rate. Rep was professional and honest. Staff not working directly with me were friendly. No-pressure sales. Left with great car at affordable price. More

Professional staff! I'd like to once again thank the staff that assistant me and my wife in getting our 2010 Infiniti. Brittany , Ron , and John ( others) made us feel co I'd like to once again thank the staff that assistant me and my wife in getting our 2010 Infiniti. Brittany , Ron , and John ( others) made us feel comfortable on such a cold day outside. All though they were only doing they're jobs , they went above and beyond to help us get what we were trying to get. I've never experienced such professionalism and I recommend Prestige Auto Mall in Cuyahoga Falls to anyone in the market for a vehicle. Sincerely: Adonus Nickerson. More

Excellent Employees but poor pre delivery maitenace check I recently purchased a BMW X5 several months ago. My experience was mostly positive. I purchased the BMW from my home in Colorado. They made the entir I recently purchased a BMW X5 several months ago. My experience was mostly positive. I purchased the BMW from my home in Colorado. They made the entire process very painless and positive. The staff was wonderful for the entire process. They even drove out to the airport to pick me up upon my arrival. The only complaint I have is that the car had several small mechanical issues with the check light on which i stopped and fixed on the drive back to Denver. Luckily I am able to work on cars myself. The various parts cost me just over $600. They should spend some time doing a pre delivery check of the car. More

Great experience I found the car that I wanted online and called and they did easy financing options for me and I walked in approved and was able to get the car that I I found the car that I wanted online and called and they did easy financing options for me and I walked in approved and was able to get the car that I wanted More

Best place to get a car! My wife and I went to Prestige Automall in Cuyahoga Falls to just look at cars. We were helped by salesman, Moe Alghofari. He was the nicest, most sin My wife and I went to Prestige Automall in Cuyahoga Falls to just look at cars. We were helped by salesman, Moe Alghofari. He was the nicest, most sincere salesman I have ever met. He was definitely patient and stayed past close while we made our decision. All the people at Prestige were pleasant and understating. My wife and I will definitely go back and ask for Moe Alghofari. More