Prestige Auto Mall

made a deal, paid over phone, w good faith they would do all things agreed upon and when we got car, not ONE thing was done! Called multiple times daily, kept getting the run around, no one would help us, n all things agreed upon and when we got car, not ONE thing was done! Called multiple times daily, kept getting the run around, no one would help us, no one would work w us to remedy it. I had proof from email what we agreed upon and no manager would call us back after they would say they’d look into it and get back with us. Do not buy without things being done first. THEY JUST LIE OVER AND OVER, ALL OF THEM - sales guy and several managers. More

This place has caused me nothing but problems and headaches! I would not recommend! Purchased a vehicle and the vehicle was taken back to their service dept 3x and the problem still wasn’t fixed. The headaches! I would not recommend! Purchased a vehicle and the vehicle was taken back to their service dept 3x and the problem still wasn’t fixed. Then I was told I would have to pay out of pocket for repairs that was already agreed to be fixed prior! Also they screen calls( Jeff, Spence) and will instruct employees (Emily) not to speak with customers regarding past promised repairs! Read their yelp reviews. Also they have a track record of lying on recorded lines. More

Need to be zero. . I recently Visit Prestige Auto Mall and was thoroughly unimpressed with the service I received. The salesperson Jemar and manager Tyler and other m . I recently Visit Prestige Auto Mall and was thoroughly unimpressed with the service I received. The salesperson Jemar and manager Tyler and other manager seemed more interested in pushing me to agree to a number than in showing me the car underneath when we ask or addressing my concerns. When I asked to see the car's under, I was met with resistance and told that we have to agree with number in order for him to show us the car underneath when we asked. . The salesperson didn't even bother to accompany me on the test drive, which left me feeling ignored and unvalued. Prestige hit the worst cold sales and manager experience, Do Not go to dealership , I told the manager that we need to see the car underneath and he response was the only has 5 bay and I told him he could just had a jack and have one of his mechanic to lift the car up but oh course he want to run our credit first . I am so disappointed with this dealership. To make matters worse, the manager was rude and dismissive when I expressed my dissatisfaction. It's clear that this dealership prioritizes making a sale over providing good customer service. I would not recommend Prestige Auto Mall to anyone. There are plenty of other dealerships that will treat you with respect and honesty. Customer comes first … Now I see why they have bad reviews . Do not come here please .Do not waste your time time More

Need to be zero. . I recently Visit Prestige Auto Mall and was thoroughly unimpressed with the service I received. The salesperson Jemar and manager Tyler and other m . I recently Visit Prestige Auto Mall and was thoroughly unimpressed with the service I received. The salesperson Jemar and manager Tyler and other manager seemed more interested in pushing me to agree to a number than in showing me the car underneath when we ask or addressing my concerns. When I asked to see the car's under, I was met with resistance and told that we have to agree with number in order for him to show us the car underneath when we asked. . The salesperson didn't even bother to accompany me on the test drive, which left me feeling ignored and unvalued. Prestige hit the worst cold sales and manager experience, Do Not go to dealership , I told the manager that we need to see the car underneath and he response was the only has 5 bay and I told him he could just had a jack and have one of his mechanic to lift the car up but oh course he want to run our credit first . I am so disappointed with this dealership. To make matters worse, the manager was rude and dismissive when I expressed my dissatisfaction. It's clear that this dealership prioritizes making a sale over providing good customer service. I would not recommend Prestige Auto Mall to anyone. There are plenty of other dealerships that will treat you with respect and honesty. Customer comes first … Now I see why they have bad reviews . Do not come here please .Do not waste your time time More

Great staff Mark is the man great selection. They do so much to work with everyone that goes in great people. They do so much to work with everyone that goes in great people. More

I bought my Dodge Ram from Prestige Auto Mall in Tallmadge Ohio. From the first conversation from Ron to the closing of the deal with Mark, this was the best experience I’ve had at a dealership. Wi Tallmadge Ohio. From the first conversation from Ron to the closing of the deal with Mark, this was the best experience I’ve had at a dealership. With this being my second vehicle and I recommend everyone to go see Ron and Mark thanks guys. You rock.!!! More

I bought a car through Prestige Auto Mall on cars. com in February 2024. The salesman I spoke to told me he had just driven the car and there was "nothing to apologize for". I am a single mother trying com in February 2024. The salesman I spoke to told me he had just driven the car and there was "nothing to apologize for". I am a single mother trying to buy my 16 year old daughter a fairly inexpensive but reliable car. I live several hundred miles from the dealership and did not test drive it (lesson learned). I naively believed the salesman when he told me it was a sound vegicle. Within about a month, I had to spend almost $7,000 on repairs! This car was EXTREMELY rusted throughout and had several issues. I had to get a new catalytic converter, brakes and roters, alternator, water pump, not to mention several other hoses, and items I cannot remember. I can't believe that dealership would sell such a piece of sh** to someone. I've had to max out my credit card to pay for the repairs on this vehicle. I wouldn't send my worst enemy to them for a car. They CANNOT be trusted!! More

I purchased a 2016 Lincoln MKZ from prestige auto mall on 6 - 22 - 24 . I was told that the car had a 6 month, 6k mile power train warranty . I had the car for 29 days and put less than 800 miles on it and t 6 - 22 - 24 . I was told that the car had a 6 month, 6k mile power train warranty . I had the car for 29 days and put less than 800 miles on it and the block cracked . I called the dealership that day, and they never returned my call, so I went there the following day, which was a Friday. They told me that they would send a tow truck to get the car on Monday. Monday rolled around and no tow truck showed up, and they didn't return my calls. So I went to the dealership again the following Friday, and it was the same thing, they told me that they would send a tow truck on Monday . This crap went on for 4 weeks in a row, tow truck promised , doesn't show up , no returns on my calls . Finally they told me that the warranty only covers internal lubricated parts, and doesn't cover cracked blocks or cylinder heads. I had to have the engine replaced at an independent garage and it cost me almost $ 5,600.00 after taxes. Since the car only ran for 29 days before the engine died the least they could have done was give me some of my money back . The fact that they left a 62 year old man with a heart condition hanging shows just what type of people they are . More

my nephew bough a car and WAS PROMISED and documented a WE OWE form. Afterwards, they not only didn't pay and screened his calls but THATS NOT IT . head person - jeff gave his number under the google revie WE OWE form. Afterwards, they not only didn't pay and screened his calls but THATS NOT IT . head person - jeff gave his number under the google review and STILL NEVER ANSWERED THE PHONE. we will continuously and PERFUSELY review, email and we WILL sue !!!!!! More