Prescott Valley Kia

That was the most outstanding care of customer service I have received in a long time. I had the most fascinating time, Randall is the most helpful person I had the pleasure of meeting and purchasing my ne have received in a long time. I had the most fascinating time, Randall is the most helpful person I had the pleasure of meeting and purchasing my new Kia. Thank you for all you do for all the Veterans, not just me. More

Auto purchase Diane Summers was a pleasure to work with. Never have liked the car buying experience but Diane made it easy. Recommend Prescott Valley Kia and Diane Diane Summers was a pleasure to work with. Never have liked the car buying experience but Diane made it easy. Recommend Prescott Valley Kia and Diane specifically. More

We got exactly what we wanted with great sales staff (Diane Summers was awesome!) and we drove away happy! No complaints here, Thanks so much! Phil and Susan (Diane Summers was awesome!) and we drove away happy! No complaints here, Thanks so much! Phil and Susan More

Sales experience at Prescott Valley Kia I went into Prescott Valley Kia on Thursday, May, 20, 2020. RJ Johnson was the salesperson that I sat down with. I told him I was interested in in I went into Prescott Valley Kia on Thursday, May, 20, 2020. RJ Johnson was the salesperson that I sat down with. I told him I was interested in information, so I could discuss a possible purchase with my wife. Not only did he answer all of my questions, he gave me brochures for the three models that we would be interested in. I am old school, I don't like doing all of my research online. I was pleased that RJ did not ask me for my name, phone number or email address, so he could "followup" with me. This is a common annoyance in the auto sale industry. I discussed the options with my wife that night. We decided to look at the Sportage. I called RJ the next morning, and said I would like to discuss a purchase with him. I told him that we saw a Sportage on their inventory that we were interested in. He said he would have it ready to test drive. We agreed to meet at 2 pm. When my wife and I arrived, the car was ready for us to look. He enlisted the help of Anthony Vega to get us setup for a test drive. We were given the keys, and were able to test drive without anyone going with us ! My wife loved the car, but didn't like the color. They reviewed with my wife other colors that she might like. They immediately brought out two other cars of different colors for her to look at. So we sat down with Anthony and RJ to write up a contract to buy the car. Again, with no pressure. RJ suggested two things that we might like to add to the contract. We told him we weren't interested in them. Again no pressure. They patiently sat down with us to discuss various financing others. Eventually, we reached a payment that would work for us. RJ and Anthony worked as a team to make sure we had the best and most comfortable buying experience possible. We will recommend to anyone Prescott Valley Kia is worth a look if you in the market for a car. Thank you RJ and Anthony. Review by Bill M More

Bob's Dream Car My husband has been researching cars for a very long time, and decided on the Kia Sorrento. During his online searches, he found the exact Kia Sorren My husband has been researching cars for a very long time, and decided on the Kia Sorrento. During his online searches, he found the exact Kia Sorrento that he wanted. We live in Tucson. He called Diane Summers and she had the car ready for us to drive and a lot of the process started before we got there 4 hours later. Diane was very easy to work with, very patient in answering questions and providing information and made an intimidating process (for me) fun. The whole team was great to work with! And extra thanks to RJ! More

Buyer Beware Six months ago my wife and I purchased a vehicle from this location. We wore very excited to make our first big purchase and have a nice, reliable veh Six months ago my wife and I purchased a vehicle from this location. We wore very excited to make our first big purchase and have a nice, reliable vehicle. We decided on a used 2014 Kia Optima with 61,000 miles. We wore informed during the purchasing process we would not be able to get an extended warranty. Being young and naive, we didn't think it would be a problem because it was a newer vehicle with pretty low miles. Five months later the engine stars making a knocking noise. I took it back to the dealership and inquired about the problem. The told me there is no warranty on it and nothing they can do. After a bit of research I have found the motor in my Forte has been recalled from other vehicles but not mine. So now we are looking at $3,000 to $4,000 dollars to replace the motor and possibly have the same issue down the road. The 2.0l motors are prone to have metal left in the engine during manufacturing and cause the engine to seize and even catch fire. This was a known problem at the time of our purchase and not brought to our attention. So long story short we got a car payment and no car. More

Great Experience buying a new car I shopped around for a new car and Big Bob was one who replied back. He worked with me through the entire process. No pressure, no games. He was strai I shopped around for a new car and Big Bob was one who replied back. He worked with me through the entire process. No pressure, no games. He was straight with me and provided me a written quote within our budget. The experience overall was great and he arranged everything that was needed until our car arrives. I recommend dealing with him when shopping for a Kia. More

Good & patient service for car purchase We first called this dealer, then drove in from from out of town because local dealers did not have a suitable car in their inventories. "Big Bob" ans We first called this dealer, then drove in from from out of town because local dealers did not have a suitable car in their inventories. "Big Bob" answered our call and made sure the car of interest was ready when we arrived the next day. He was very patient in demonstrating the car features and answering our questions. More

TREMENDOUSLY POSITIVE EXPERIENCE!! We were just involved in a collision and had to get a new car nearly immediately. Did some quick research on new and 'recently new' vehicles and sett We were just involved in a collision and had to get a new car nearly immediately. Did some quick research on new and 'recently new' vehicles and settled on the Kia Soul. Read all about the available trims and settled on hoping for the 'Plus'. We live in Phoenix, but drove up to Prescott Valley because of positive word of mouth and I have a friend working up there. We got up there literally just before closing on a Friday evening and felt bad about that. We spoke with Bob Haugland (the sales rep) and he took us to the Kia Soul (Base trim) and we looked at it, but immediately move over to the Plus. After driving it we were quite happy. By now, it was way, way after closing time. My wife saw a beautiful black Soul with red trim, but Bob pointed out that it was an 'Exclaim' and maybe not in line with our budget that we stated we wanted to maintain. He let us take it out for a drive anyway and we fell in love with it. The long and the short of this is that this dealership operates like a cohesive, well-oiled team - not a den of high-pressure salesmen, and is actually a joy to work with – from the GM to sales to finance…. Even the detailers! We met the general manager, Chuck Weesner. Now the picture made sense and things fell into place. Attitude reflects leadership. The positive attitude, the amazing level of customer service, coupled with the true goal of trying to match the customer's need with their inventory was demonstrated the entire evening… and after talking with Chuck, it was easy to see where that came from. These guys are all extremely proud of where they work and the product they provide. We did not get out of there until well over 3 hours after closing... and not a word, a look or innuendo was directed to us about 'moving it along' to wrap things up (it was a Friday night!)... Even when we asked additional questions, Bob Haugland was very patient and sat with my wife and thoroughly reviewed operational features as well as safety items (ask about the tow package). Ask about the LEASE options! I have already decided where I am getting our next two cars over the next 5 years, and the saleman that I want to conduct my business with. More

Not pressured and very happy Had a great experience buying my new Kia Soul.Big Bob Haugland was patient, listened to what I wanted and did a great job of working with me. I was ve Had a great experience buying my new Kia Soul.Big Bob Haugland was patient, listened to what I wanted and did a great job of working with me. I was very nervous about buying a car and he put me at ease. Now I'm an owner of a new Kia and very happy with it! More