Prescott Valley Kia

To Prescott Valley Kia General Manager Mr. Chuck Weesner and surrounding area citizens of Prescott. I was sold a pre-owned 2012 Volkswagon Toureg at the Prescott Valley dealership in which I f Chuck Weesner and surrounding area citizens of Prescott. I was sold a pre-owned 2012 Volkswagon Toureg at the Prescott Valley dealership in which I found that the steering wobbled left and right as I approached highway speeds of 70-75 MPH as well as it pulling to the right and I had mentioned the gash that was on the front left wheel rim where it may have smacked a curb or something. This is not good as I travel to Phoenix often and needed a good reliable, safe vehicle, so I made an appointment for service. After waiting 5 hours in the lobby, they said that they adjusted the front and rear camber and said the problem was corrected. It was not. The car was still doing the exact same wobble and pulling thing, so before it gets to be a dangerous situation, I made another appt and asked service to take it for a test drive. They indicated that it still wobbled and pulled but the symptoms were not noted on the paperwork I was given. The used car manager relayed to me that they weren't going to do anything about it. Not a tire rotation, not a balance, not even an attempt to find out which front tire was the culprit. After 3 1/2 hours, I was sent on my way. I wasn't attempting to get new tires, I just want the vehicle to be safe on the highway. I do have concerns about the many other pre-owned buyers that are sold what could be potentially unsafe vehicles, I don't believe that the car was not test driven at the time of trade in, otherwise it would have been addressed. After waiting a total of 8 1/2 hours in the lobby for nothing, I fully put the lack of responsibility on the used car manager for refusing to make this right. This is not the experience I was expecting from an pre-owned affiliate doing business dealing in used cars within the Prescott Valley Dealership. and this extremely disappointing experience will be continued to be conveyed to all in the area. BUYERS, PLEASE BEWARE OF THIS USED CAR DEALER!! If this is corrected, I will recap this review. Let's see if it happens. More

After buying a used car from these crooks my loan was recalled, not upset about that, but the next day they took 1000 dollars from my bank accout after the deal was canceled, after 4 calls to prescott va recalled, not upset about that, but the next day they took 1000 dollars from my bank accout after the deal was canceled, after 4 calls to prescott valley kia i was told by a woman they had call me to tell me I would not get my money they never shoiuld have taken in the first place for a few days, mean time my bank account is now messed up because these morons dont have a clue what they are doing, to top it off I am handy capped and lost my job without a car, my problem of cource. But does Prescott Valley Kia even care about who they hurt. More

Place is a total scam. Bought a used car from them a couple weeks ago and finally go around to rereading my paperwork. Looks like they put a $700 line item in the invoice f Bought a used car from them a couple weeks ago and finally go around to rereading my paperwork. Looks like they put a $700 line item in the invoice for "luxcare". This is some kind of interior/ exterior protection product that they supposedly applied. I asked them more about it and basically they fell back on saying it's my fault for not reading the documents better on signing. They basically insitnuaed they can and will sneak in any extra charges they can unless you call them out on it. While luxcare may be a real product it is hard for me to believe anything like this was done to the vehicle. The car I bought had exterior spots where the past owner spray painted the car. Why would someone put a protective coating over that? The interior had spilled coffee and pet hair all over it. It's really hard to believe that the dealership applied a protective coating to the car when they didn't even clean it. Beyond this, the car was within view the entire time except 15 minutes where they took it in back to install the floor matts. Not sure how long "Luxcare" takes to apply but it's hard to believe it happened in that amount of time. When I went to buy the car I rode there on my bicycle just coming from the scene of a bad breakup. I needed a car in a bad way and PVK totally took advantage of that. Lean from my $700 scam lesson. Buy elsewhere. More

Avoid this dealership at all costs. DO NOT BUY ANYTHING HERE. Go to any other dealer anywhere before going here. DO NOT BUY ANYTHING HERE. Go to any other dealer anywhere before going here. More

We worked with both Tara and Manny and both were transparent and amazing during the car buying process. We were satisfied and over all happy to make this purchase. They were detailed, kind and very transparent and amazing during the car buying process. We were satisfied and over all happy to make this purchase. They were detailed, kind and very informative about the whole process. We choice Prescott valley because of the employees. Manny went above and beyond to sort everything in order to make this happen. Manny we appreciate you! Mike the general manager was top notch professional and friendly and made it happen. Thank you to everyone at Prescott valley Kia. We love our new whip! More

I had a very positive experience with this dealership. Gerald was a very knowledgeable, transparent sales consultant, and he very patiently answered all of our questions and was very interesting to talk Gerald was a very knowledgeable, transparent sales consultant, and he very patiently answered all of our questions and was very interesting to talk to. I would recommend this dealership, and specifically Gerald Harrison. More

this place was awful. bought a car recently. reversed sale. had to give back now without a vehicle. horrible customer service do not recommended at all!!!!!!!! side note i was told to give the car back sale. had to give back now without a vehicle. horrible customer service do not recommended at all!!!!!!!! side note i was told to give the car back after 45 days of having it.. More

Horrible experience. Would not recommend. I bought a 2020 Kia Forte brand new from them and the wipers and headlights do not work. Left the car with them for 13 days had my sister pick it up for me because I Kia Forte brand new from them and the wipers and headlights do not work. Left the car with them for 13 days had my sister pick it up for me because I work out of town and she calls me to ask how the lights work because they are still not working. They told me that the car works fine and that it is a user issue. That it isn’t a prescott valley Kia issue. They do not stand behind the product they sell and now I am dealing with a brand new car that is not working. Randall Richman my salesman told me it isn’t his problem. I would avoid him for sure. Daniel the service manager saw the problem when I dropped off the car but allowed me to get it back with the same issue. More

I absolutely LOVE this dealership. A few months back, I looked into a car and the sales representative brought me a spoking deal on. This deal fell through on my end. I asked to keep their number for anoth looked into a car and the sales representative brought me a spoking deal on. This deal fell through on my end. I asked to keep their number for another time because they worked so hard with me. I called them a week ago and had a new-to-me car by the next day. I admire how each person took care of each other and the customers. There was cooperation among the sales representatives. They focused on my family's needs rather than making a buck. I worked with Diane Summers, Mike, and John Souter. I would recommend all of these wonderful people to purchase from. More

New Car I just bought a new Seltos from Prescott Valley Kia. Diane Summers was my sales consultant. She did a great job. Thank you for your hard work, Dia I just bought a new Seltos from Prescott Valley Kia. Diane Summers was my sales consultant. She did a great job. Thank you for your hard work, Diane! More