Prescott Valley Kia

After buying a used car from these crooks my loan was recalled, not upset about that, but the next day they took 1000 dollars from my bank accout after the deal was canceled, after 4 calls to prescott va recalled, not upset about that, but the next day they took 1000 dollars from my bank accout after the deal was canceled, after 4 calls to prescott valley kia i was told by a woman they had call me to tell me I would not get my money they never shoiuld have taken in the first place for a few days, mean time my bank account is now messed up because these morons dont have a clue what they are doing, to top it off I am handy capped and lost my job without a car, my problem of cource. But does Prescott Valley Kia even care about who they hurt. More

Place is a total scam. Bought a used car from them a couple weeks ago and finally go around to rereading my paperwork. Looks like they put a $700 line item in the invoice f Bought a used car from them a couple weeks ago and finally go around to rereading my paperwork. Looks like they put a $700 line item in the invoice for "luxcare". This is some kind of interior/ exterior protection product that they supposedly applied. I asked them more about it and basically they fell back on saying it's my fault for not reading the documents better on signing. They basically insitnuaed they can and will sneak in any extra charges they can unless you call them out on it. While luxcare may be a real product it is hard for me to believe anything like this was done to the vehicle. The car I bought had exterior spots where the past owner spray painted the car. Why would someone put a protective coating over that? The interior had spilled coffee and pet hair all over it. It's really hard to believe that the dealership applied a protective coating to the car when they didn't even clean it. Beyond this, the car was within view the entire time except 15 minutes where they took it in back to install the floor matts. Not sure how long "Luxcare" takes to apply but it's hard to believe it happened in that amount of time. When I went to buy the car I rode there on my bicycle just coming from the scene of a bad breakup. I needed a car in a bad way and PVK totally took advantage of that. Lean from my $700 scam lesson. Buy elsewhere. More

Avoid this dealership at all costs. DO NOT BUY ANYTHING HERE. Go to any other dealer anywhere before going here. DO NOT BUY ANYTHING HERE. Go to any other dealer anywhere before going here. More

We worked with both Tara and Manny and both were transparent and amazing during the car buying process. We were satisfied and over all happy to make this purchase. They were detailed, kind and very transparent and amazing during the car buying process. We were satisfied and over all happy to make this purchase. They were detailed, kind and very informative about the whole process. We choice Prescott valley because of the employees. Manny went above and beyond to sort everything in order to make this happen. Manny we appreciate you! Mike the general manager was top notch professional and friendly and made it happen. Thank you to everyone at Prescott valley Kia. We love our new whip! More

I had a very positive experience with this dealership. Gerald was a very knowledgeable, transparent sales consultant, and he very patiently answered all of our questions and was very interesting to talk Gerald was a very knowledgeable, transparent sales consultant, and he very patiently answered all of our questions and was very interesting to talk to. I would recommend this dealership, and specifically Gerald Harrison. More

this place was awful. bought a car recently. reversed sale. had to give back now without a vehicle. horrible customer service do not recommended at all!!!!!!!! side note i was told to give the car back sale. had to give back now without a vehicle. horrible customer service do not recommended at all!!!!!!!! side note i was told to give the car back after 45 days of having it.. More

Horrible experience. Would not recommend. I bought a 2020 Kia Forte brand new from them and the wipers and headlights do not work. Left the car with them for 13 days had my sister pick it up for me because I Kia Forte brand new from them and the wipers and headlights do not work. Left the car with them for 13 days had my sister pick it up for me because I work out of town and she calls me to ask how the lights work because they are still not working. They told me that the car works fine and that it is a user issue. That it isn’t a prescott valley Kia issue. They do not stand behind the product they sell and now I am dealing with a brand new car that is not working. Randall Richman my salesman told me it isn’t his problem. I would avoid him for sure. Daniel the service manager saw the problem when I dropped off the car but allowed me to get it back with the same issue. More

I absolutely LOVE this dealership. A few months back, I looked into a car and the sales representative brought me a spoking deal on. This deal fell through on my end. I asked to keep their number for anoth looked into a car and the sales representative brought me a spoking deal on. This deal fell through on my end. I asked to keep their number for another time because they worked so hard with me. I called them a week ago and had a new-to-me car by the next day. I admire how each person took care of each other and the customers. There was cooperation among the sales representatives. They focused on my family's needs rather than making a buck. I worked with Diane Summers, Mike, and John Souter. I would recommend all of these wonderful people to purchase from. More

New Car I just bought a new Seltos from Prescott Valley Kia. Diane Summers was my sales consultant. She did a great job. Thank you for your hard work, Dia I just bought a new Seltos from Prescott Valley Kia. Diane Summers was my sales consultant. She did a great job. Thank you for your hard work, Diane! More

They think they're doing you a favor Only one star because there is no negative stars . My family and I have bought six Kia s and another car from this location under ALL the previous own Only one star because there is no negative stars . My family and I have bought six Kia s and another car from this location under ALL the previous owners . We wont buy another ! Went there to meet with the salesman who I had made an appointment with to buy ANOTHER Soul . He shuffled me off to another salesman (not interested in my business) , she shuffled me off to another salesman (not interested in my business) . Ask the salesman (3rd one) if he wanted to appraise my trade in while I was there . He said no (not interested in my business). Two days later I sent a message to him but he was off . He had sales person #2 text me the next day . I sent and offer for a new car late in the day and her reply was , I'll check with my manager tomorrow (not interested in my business) , well tomorrow at 4 pm I sent a message that said (not interested in my business) she said she had been so busy all day ... (not interested in my business) Then she wants to know if salesperson #3 had my car appraised while I was there ! Sales manager calls me at 6pm with an unacceptable offer and when I told him that won't work , he said have a nice day and hung up . (not interested in my business) > The worst dealership experience I have ever had . My motto is , If you want my business , you xxxx well better act like it . The entire group there acted as if they were doing me a favor . HA ! They need to sell cars , I DON"T NEED TO BUY ONE ! 90 % of new car buyers DON"T NEED to buy a new car . It's a want thing , not a need thing . On the other hand , dealers NEED to sell cars . If you want or need a car SHOP WHERE YOUR BUSINESS IS APPRECIATED . Prescott Valley Kia is not the place . ALL KIA s SINCE 2008 HAVE A 10 YEAR 100000 MILE DRIVE TRAIN WARRANTY TO ORIGINAL OWNER . Robert in their service dept. told me my 2015 did not . Three dealers in Phoenix told me it did and they all do . Do yourself a favor and look elsewhere . I really try to patronize local businesses but if they don't deserve and act like they want my money , they're NOT going to get it . More