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1,432 Reviews of Prescott Honda - Service Center
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June 23, 2015
Excellent. The friendly and welcoming atmosphere were truly welcome. The explanations were clear, the loaner car was a great 'extra,' and the service was done o The friendly and welcoming atmosphere were truly welcome. The explanations were clear, the loaner car was a great 'extra,' and the service was done on time (on a Saturday, no less). Everyone we dealt with could not have been nicer or more professional. More
by J and C MN
Employees Worked With
Service desk personnel and technicians on Th., Fri., and Sat. ( June 18, 19 and 20)
June 21, 2015
Everything was great everyone was friendly and courteous vehicle only took 20 min to get done , Great job and to my service advisor Joe.I also talked to my salesman on new everyone was friendly and courteous vehicle only took 20 min to get done , Great job and to my service advisor Joe.I also talked to my salesman on new Honda Pilot . More
by Bigdog
Employees Worked With
Joe service advisor Great Job
June 21, 2015
Top-notch Professional friendly service all the way around from service intake employee, service techs, cashier, and vehicle delivery gal. Great crew that enjo Professional friendly service all the way around from service intake employee, service techs, cashier, and vehicle delivery gal. Great crew that enjoys working with one another. More
by Iris
Employees Worked With
Service intake
June 21, 2015
Great service, always more than I expect. Prescott Honda always goes above and beyond. In addition to completing the arranged service, they replace little things like light bulbs without bein Prescott Honda always goes above and beyond. In addition to completing the arranged service, they replace little things like light bulbs without being asked, always wash the car and point out any concerns they may have. In this case, they found a nail in our tire and although they could not repair it, they sent us straight to Discount Tire where it was promptly taken care of. Prescott Honda's attention to detail and care may have prevented a real problem down the road. Thank you! More
by FD4732
Employees Worked With
Not sure
June 20, 2015
Air conditioner began blowing warm air, would no longer cool Service Adviser took us in right on time. A diagnostic analysis was done quickly and the parts and work required to fix the problem were explained to Service Adviser took us in right on time. A diagnostic analysis was done quickly and the parts and work required to fix the problem were explained to us in detail, Loaned us a brand new Civic for over night. Called the next day when our car was ready. We picked our car up and the air conditioner is working just fine now. We felt cared about and taken care of in a friendly professional manner. More
by Plein Air Painter
Employees Worked With
Chrys Harris
June 18, 2015
Excellent Service Manager Kelly Hill, Service Manager over saw our service on replacement of Door Actuators in our CRV the work was done with some oversight by Noble Jones too Kelly Hill, Service Manager over saw our service on replacement of Door Actuators in our CRV the work was done with some oversight by Noble Jones too the car was ready as promised . I must also compliment Mike the customer van driver for his driving and punctual timing on returning me home and picking up back to the shop. I have been a customer of Prescott Honda since 2006.I believe under the leadership of Toby Carlson who trained Kelly and Noble on customer's standards and relationships has brought the Prescott Honda Service Department to its creditable standards of service today for me and my wife. Thank You, Jerry Kohler 7&Robbie Nicol... More
by JerBer
Employees Worked With
keiiy Hill, Noble jones,and Mike(Custermer Van Driver)
June 16, 2015
Paint update and oil change service All items to be serviced were done in amazingly short time Key scratches near door handles were removed. Car exterior assumed it original appearance All items to be serviced were done in amazingly short time Key scratches near door handles were removed. Car exterior assumed it original appearance. Car was ready ahead of schedule. More
by 4carole2
Employees Worked With
service manager
June 15, 2015
Excellent Service My family has always had excellent outcomes with Prescott Honda staff. We have had a couple of instances in which we needed emergency work done and t My family has always had excellent outcomes with Prescott Honda staff. We have had a couple of instances in which we needed emergency work done and the work was completed very quickly. The staff listens to the customer, answers questions completely and honestly. Appreciate the staffs' professionalism. More
by Traveler
Employees Worked With
Kelly
June 15, 2015
went extra mile I brought my fit in for seat belt repair. It was discovered the wrong part had been ordered. When I explained I could not return the next day for repa I brought my fit in for seat belt repair. It was discovered the wrong part had been ordered. When I explained I could not return the next day for repair, and was leaving on road trip the correct part was taken from a new fit and all was well. More
by road runner Honda
Employees Worked With
don't remember
June 14, 2015
Very pleased A/C problem and stuck glove compartment problem solved. I specially appreciated the free pre-trip checkup. All was done in a reasonable time and ex A/C problem and stuck glove compartment problem solved. I specially appreciated the free pre-trip checkup. All was done in a reasonable time and expense. More
by Bealie
Employees Worked With
I don't remember her name, but she was great.
