Prescott Honda

Very disappointed with my experience. From the beginning JB was very short and unknowledgeable. There were many questions I had that ultimately were answered through my independent research. Which, alwa JB was very short and unknowledgeable. There were many questions I had that ultimately were answered through my independent research. Which, always helps but would surely would guarantee more sales for him. I had settled on going to another dealership , Kia, as I was so dissatisfied with JB only to find that Honda and Kia are subsidiaries. So ultimately I was stuck with him. Within three months of my used-care purchase of a 2013 Chevy Cruze I found: windshield wiper failure, ignition system failure, no windshield wiper fluid, no anti-freeze fluid, oil was really dark and gunky. Thankfully these experiences have only brought the opportunity for lessons as I am more aware of what to ask, check and prepare for when encountering a dealership/salesman going forward. Within the first month , I called the service department at Prescott Honda to ask for my next projected oil change as their was no sticker on the windshield or paperwork indicating the last oil change. The representative explained she did not know and that when it was time it “should show on your dashboard.” Hmm....OK! A month later , I am driving WHILE IT IS RAINING and my one of the wipers flies off on the interstate. To see if I installed it correctly I used the windshield cleaner setting and...THERE IS NO FLUID IN THE RESERVOIR. I full the reservoir and check the rest of the fluids only to find there is also no anti-freeze. A month after that and the ignition system is messed up. It had done it one time before but then it starts locking each time I try and take the key out. I go to the dealership as I have, ironically, this issue covered under my $100 deductible service contract. However , the Service department in Lamb Chevy have been PHENOMENAL: patient , direct, honest, knowledgeable and diligent in getting things done. I normally don’t invest in these reviews but..... I am hurt and disappointed that Prescott Honda (as a unit) would sell and treat me this way. They are a manifestation of the stigma attached to dealerships and salesman. More

All the employees I encounter at Prescott Honda are always very professional and courteous. The customer waiting area is very clean and comfortable. I appreciate the follow up phone calls after the Ser always very professional and courteous. The customer waiting area is very clean and comfortable. I appreciate the follow up phone calls after the Service. More

Ruth made everything so simple. Walked me through the process. Ruth spent the time to explain the details that I should know, Including service, resale. process. Ruth spent the time to explain the details that I should know, Including service, resale. More

Great dealership to work with. I had body side molding added to my Ridgeline and the work was done quickly and efficiently. I am very pleased with the quality of the work. added to my Ridgeline and the work was done quickly and efficiently. I am very pleased with the quality of the work. More

I was promptly greeted when I arrived for service on my 2020 Honda Passport and then directed to the Customer Service waiting area. The Service Technicians thoroughly checked everything under the hood and 2020 Honda Passport and then directed to the Customer Service waiting area. The Service Technicians thoroughly checked everything under the hood and rotated the tires. After the car had been serviced, my Service Technician, Paul explained to me in detail all the work that had been performed and I was on my way. I appreciated the car wash that was the final part of the service performed on my vehicle. More

Long but pleasant experience, Randy was very patient with us very helpful & nice, Kelly was very nice as well, look forward to a long term relationship w/this dealership. us very helpful & nice, Kelly was very nice as well, look forward to a long term relationship w/this dealership. More

Hats off to David in your Service Department he makes dropping off my car for service a pleasure he is informative and strides to give the very best customer service. I love my Honda Pilot and it was up dropping off my car for service a pleasure he is informative and strides to give the very best customer service. I love my Honda Pilot and it was up for its 100,000 mile maintenance service - David walked me through all the items on the check-list and I gave him a few concerns that I had and everything was taken care of in one appointment. Thank you David. More

No one else could have treated me with more respect than salesman, John Buitrago. He made the process of purchasing my new Honda Accord and trading in my Lincoln LS an enjoyable experience. salesman, John Buitrago. He made the process of purchasing my new Honda Accord and trading in my Lincoln LS an enjoyable experience. More

Thank you for all your help with my new vehicle purchase. Will recommend this dealer to all my friends and family. Randy gave exceptional service! Will recommend this dealer to all my friends and family. Randy gave exceptional service! More

Dave is always helpful, communicates clearly and is thorough. I was in for a routine oil change and to replace a tire that had been damaged. He saw that all was accomplished. The vehicle was returne thorough. I was in for a routine oil change and to replace a tire that had been damaged. He saw that all was accomplished. The vehicle was returned to me with the doughnut spare and the various tools stored properly in place. I appreciated it. More