Prescott Honda

Professional and my car was ready in a timely manner I was very happy with the service. I love that my car gets washed after a service appt. my last two vehicle were Toyota and they didn't wash my truck I was very happy with the service. I love that my car gets washed after a service appt. my last two vehicle were Toyota and they didn't wash my truck unless I requested it and they only did it during the week not on Saturdays.. Very pleased with the service. More

Car service Nino Zepeda explained clearly the repair needed and how the cost was determined. He was respectful and answered my question. The repair was done qui Nino Zepeda explained clearly the repair needed and how the cost was determined. He was respectful and answered my question. The repair was done quickly. More

Fast, friendly & efficient Very satisfied! Service rep was very knowledgeable and friendly. The wait wasn't bad either. Would recommend this dealership in the future. Love m Very satisfied! Service rep was very knowledgeable and friendly. The wait wasn't bad either. Would recommend this dealership in the future. Love my Honda Civic. More

Fast, Courteous and Efficient I love this Honda service center, as the people that work there are very friendly and courteous. My last service was finished faster than predicted as I love this Honda service center, as the people that work there are very friendly and courteous. My last service was finished faster than predicted as well, so less wait time. I highly recommend them. More

Typical Honda Experience Chrys Harris was a most pleasant young lady to work with. As with Noble (who assisted me last time), she was prompt, informative and accommodating. Chrys Harris was a most pleasant young lady to work with. As with Noble (who assisted me last time), she was prompt, informative and accommodating. It is folks like these that give confidence in the service that you are being provided. They followup in a timely fashion. Honda (and in particular Prescott Valley Honda) knows how to do customer service right! More

Recall For Defective Roof Rails on 2016 Honda Pilot Service provided as described by Service Associate. I am disappointed, not in the service provided, but in the product. This is the second recall Service provided as described by Service Associate. I am disappointed, not in the service provided, but in the product. This is the second recall on a 2016 Pilot within the first six months of ownership. Also was was notified via my factory installed Garmin GPS that the mapping system was already over a year old and needs to be updated. More

No problematic Wish everything else went that easy. Very organized and professional. Handled everything we needed done and answered all my questions about the airb Wish everything else went that easy. Very organized and professional. Handled everything we needed done and answered all my questions about the airbag recall. That's it. More

oil change, filters car good communication by Chrys Harris. car ready earlier than expected. everything explained. Waiting room clean and neat, water, hot tea, snack were all good communication by Chrys Harris. car ready earlier than expected. everything explained. Waiting room clean and neat, water, hot tea, snack were all good, and I appreciate this. the bathroom was clean. More

Start to finish, they kept me at the pole position Let me start by saying that I hate car dealerships. I've walked away from many deals at the last minute when the sales manager pulled something out of Let me start by saying that I hate car dealerships. I've walked away from many deals at the last minute when the sales manager pulled something out of their hat to mess up what was agreed upon. With many decades of experience buying many cars - used and new - I've seen the dealership experience progress down a dark and non-consumer-friendly, shark-infested path. Lately I end up doing private party transactions, taking on mechanical risk instead of walking through the doors of a dealership. This all changed for me on May 3rd when I contacted Prescott Honda for a newly traded-in used truck I wanted to see. From the initial call to the final transaction, I was amazed at the professionalism and consumer-oriented approach. Steve greeted me and let me lead the transaction. I never even met the sales manager! They give their capable sales staff the tools to complete the transaction. At Prescott Honda, everyone I met, from sales (Steve), to finance (Karen) to service writer (Noble) were real people with customer service at the forefront of their approach. They all listened to my needs and answered my questions. Simply amazing. The reason that this dealership is so great can only be due to the ownership and management. Thank you so much for a great transaction! I encourage other dealerships to take note of how Prescott Honda runs a business. I think the auto industry would improve greatly if other dealerships were like this one. In the meantime, I plan to send anyone I know in the market for a vehicle to Prescott Honda first before anywhere else. My score: 5 out of 5 stars! More

Air bag recall The service department was extremely helpful in resolving this recall matter. I would recommend Prescott Honda to any Honda owner. I have used servi The service department was extremely helpful in resolving this recall matter. I would recommend Prescott Honda to any Honda owner. I have used service and past and they continue to be very helpful and informative. More