Prescott Honda

Start to finish, they kept me at the pole position Let me start by saying that I hate car dealerships. I've walked away from many deals at the last minute when the sales manager pulled something out of Let me start by saying that I hate car dealerships. I've walked away from many deals at the last minute when the sales manager pulled something out of their hat to mess up what was agreed upon. With many decades of experience buying many cars - used and new - I've seen the dealership experience progress down a dark and non-consumer-friendly, shark-infested path. Lately I end up doing private party transactions, taking on mechanical risk instead of walking through the doors of a dealership. This all changed for me on May 3rd when I contacted Prescott Honda for a newly traded-in used truck I wanted to see. From the initial call to the final transaction, I was amazed at the professionalism and consumer-oriented approach. Steve greeted me and let me lead the transaction. I never even met the sales manager! They give their capable sales staff the tools to complete the transaction. At Prescott Honda, everyone I met, from sales (Steve), to finance (Karen) to service writer (Noble) were real people with customer service at the forefront of their approach. They all listened to my needs and answered my questions. Simply amazing. The reason that this dealership is so great can only be due to the ownership and management. Thank you so much for a great transaction! I encourage other dealerships to take note of how Prescott Honda runs a business. I think the auto industry would improve greatly if other dealerships were like this one. In the meantime, I plan to send anyone I know in the market for a vehicle to Prescott Honda first before anywhere else. My score: 5 out of 5 stars! More

oil change Noble Jones provided me friendly and efficient service.I appreciated how he took the time to show the service and charge for each.--and gave me a head Noble Jones provided me friendly and efficient service.I appreciated how he took the time to show the service and charge for each.--and gave me a heads up about my future service needs. More

Good review It was a good experience I liked how they showed you all the figures right in front of you didn't try to hide anything , The salesman was great I lov It was a good experience I liked how they showed you all the figures right in front of you didn't try to hide anything , The salesman was great I love how he did not pressure me . Also the finance manager is very excellent great how she showed all the figures right in front of you also Mike pitts sales manager was also available for a questions we had it was always straightforward with us through the whole process More

Recall Appointment I found the appointment I thought was set for my Van actually was not set as per phone call. However, my van was taken in, worked on, washed, and ret I found the appointment I thought was set for my Van actually was not set as per phone call. However, my van was taken in, worked on, washed, and returned in the three hours allotted for this particular type of repair. I appreciate and applaud the service I received. More

Friendly, courteous & helpful sales & finance No pressure to buy (lease). Helpful and informative on the decision I made which I was not completely certain about when I arrived. All staff friendly No pressure to buy (lease). Helpful and informative on the decision I made which I was not completely certain about when I arrived. All staff friendly & helpful. Salesman was knowledgeable and accommodating. Very pleased with trade in value, and payment plan I chose - with the help and assistance of sales and finance. More

Excellent sevice Very friendly dealership eazy to deal with Buying a car without any pressure made us feel like buying a car from a friend Got a good deal on our t Very friendly dealership eazy to deal with Buying a car without any pressure made us feel like buying a car from a friend Got a good deal on our trade in and drove very happy back home to Yuma Az Thank you Prescott Honda More

great service Needed a new starter after a 169,000 miles. They had the starter in stock and the the service done in the time frame promised, nice people Needed a new starter after a 169,000 miles. They had the starter in stock and the the service done in the time frame promised, nice people More

Poor online reservation system I made a reservation online but it did not show up on the service manager's (Noble Jones) computer. When I arrived at my appointment time (7:30 am), I made a reservation online but it did not show up on the service manager's (Noble Jones) computer. When I arrived at my appointment time (7:30 am), I was the only customer in the service area, but the routine service (oil change and tire rotation) took over an hour to complete. I assume the long wait was due to my not being on the service schedule. My car was then brought out before a necessary repair was completed (a screw was found in a tire), which required an additional hour long wait while the car was re-queued. I should add that Noble gave me a discount on the service provided due to the long wait, which I appreciated. More

Efficient Thank you for providing me with the best costumer service and handling my car needs so efficiently. I appreciate the promptness in providing transport Thank you for providing me with the best costumer service and handling my car needs so efficiently. I appreciate the promptness in providing transportation when needed to and from the dealership. More

Amazing Prescott Honda was amazing! I was not looking forward to purchasing a new car, but by the time I was done, I felt like I was part of their family. Prescott Honda was amazing! I was not looking forward to purchasing a new car, but by the time I was done, I felt like I was part of their family. Steve my salesman, listen to my needs and he never once pressured me to make a decision! He made the entire process fun and enjoyable. All the management were respectful and I am completely satisfied with my purchase. I highly recommended Prescott Honda and Steve Berg sales. More