Premier Volkswagen of Harvey

Amazing customer service From the time I walk in, the front desk greats me, asks me how I’ve been, they remember what I do for a living. They treat you better than you treat From the time I walk in, the front desk greats me, asks me how I’ve been, they remember what I do for a living. They treat you better than you treat yourself. And the service center is fast and reliable. More

Great experience this time I had a great experience with the dealership this time ... Vic was great and very pleasant to work with. I have had a couple bad experiences with Ama I had a great experience with the dealership this time ... Vic was great and very pleasant to work with. I have had a couple bad experiences with Amanda the service writer but as long as I deal with Vic I don’t have any problems More

Awesome service!!! Friendly staff....had me in and out!!! So happy with my Passat!!! My next car will be a Volkswagen and hope to bring my business to Ray Brandt!!! Friendly staff....had me in and out!!! So happy with my Passat!!! My next car will be a Volkswagen and hope to bring my business to Ray Brandt!!! More

In and out, top service! I had a dead battery. Amanda got me in and out in under 8 min. Barely had time to finish my free coffee and donut! 👌 I had a dead battery. Amanda got me in and out in under 8 min. Barely had time to finish my free coffee and donut! 👌 More

Fantastic service!! AAA+++ Great service team. Super nice and helpful. I brought my 2019 Beetle convertible for a window and a center console problem. Amanda had the mechanic Bi Great service team. Super nice and helpful. I brought my 2019 Beetle convertible for a window and a center console problem. Amanda had the mechanic Bill Scott go over the car issues with me and repaired the car very quickly. Very pleasant experience. More

Kim,Ashton and Mauricio Excellent Service throughout your facility, KIM WAS AMAZING AND SO WAS ASHTON.. I had the pleasure to meet Mr Mauricio and he was so professional and Excellent Service throughout your facility, KIM WAS AMAZING AND SO WAS ASHTON.. I had the pleasure to meet Mr Mauricio and he was so professional and AWESOME, VERY HELPFUL AND ACCOMMODATING... I PROMISE INWILL BUY AGAIN FROM VW.. I purchased a beetle for my teenage daughter from VW in Kenner I was not too pleased with the service and swore I would never buy VW again. Well I’m glade Kim reaches out to me via phone. He was very nice so I decided to send my daughter in and I went after her, Kim is very helpful and so is Mauricio. Ashton was so sweet and we were even impressed with the finance lady. The whole team was OUTSTANDING, I will buy again and recommend y’all to all my friends. THANKS FOR ALL YALL DO!!!! More

Amazing. World class customer service speedy and informative!!! Felt very welcome and comfortable while waiting....... A W E SO M E S E R V I C E World class customer service speedy and informative!!! Felt very welcome and comfortable while waiting....... A W E SO M E S E R V I C E More

Hassle free Maurico, Kim, and Byron were professional and treated us like family. There was no hassle in pricing and signing up was easy. The sales department Maurico, Kim, and Byron were professional and treated us like family. There was no hassle in pricing and signing up was easy. The sales department More

PERFECT YES - RECEIVED MY CAR BACK THE SAME DAY!!!! GAS CAP WAS REPLACED DUE TO MAYSELF NOT PUTTING THE GAS CAP BACK AFTER FUELING UP. ALSO HAD THE DO YES - RECEIVED MY CAR BACK THE SAME DAY!!!! GAS CAP WAS REPLACED DUE TO MAYSELF NOT PUTTING THE GAS CAP BACK AFTER FUELING UP. ALSO HAD THE DOOR LOCK MODULE CHANGED DUE TO WEAR AND TEAR DURING USE.. CAR WAS CLEANED UP AND READY FOR PICK-UP PRICE WAS VERY SATISFACTORY - SERVICE WAS IMPECCABLE!!!!! More

A little disappointed I am a little disappointed with the service I received from this dealership. I have been a loyal customer for 5 years now and have always had exceptio I am a little disappointed with the service I received from this dealership. I have been a loyal customer for 5 years now and have always had exceptional service. However, this time around I was not pleased. To start, when I dropped off my car, the service lady asked what type of service I was getting. I reserved my service online with exactly what I was getting and she had no idea what type of service I ordered. She also stated that the 40k mile service would be about $500. Which online it stated about $150. I went back online after I left and did not find anything that stated $500 for 40k or 50k?!! Wasn't too excited to leave my car there as I didn't know what they were going to do and what I would be charged. After it was finished, I arrived at the dealership to pick up my vehicle after being service and as I walked in I was never greeted by any of the employees and I stood at the front desk for about 15 minutes before I was even acknowledged. They got my last name wrong and that took about another 10 minutes to locate my invoice and keys (they never asked ME what my last name was). I eventually got my keys and invoice and went to my car where there were black marks all over the inside. I also never received the service check sheets that show the green, yellow, red dots on where the vehicle was checked (brakes, etc.) just the invoice with payment. So not sure if it was even checked. Overall, I have always been very pleased with the service and employees. Not sure if there has been new management or new employees put in place but I am not sure if I'll be back. More