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Premier Volkswagen of Harvey

Harvey, LA

4.2
591 Reviews

4050 Lapalco Boulevard

Harvey, LA

70058

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Showing 591 reviews

November 02, 2020

They started out nice then would not help solve the problem had to go back a second time and sat and waited for hours. Not helpful. Lost a sale as Iwas going to buy a new vehicle. More

by RTYREE5
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Kim Prout, James Gibson, Daniel Smith
Nov 10, 2020 -

Premier Volkswagen of Harvey responded

We have attempted to contact you privately, but have been unsuccessful. We still would like to speak with you about your concern if you would, please contact us privately. Thank you. Ray Brandt Auto Group

October 29, 2020

I don't have any specific comments (good, bad or otherwise). My time there was spent working while they worked on my vehicle. The internet connection could be better. More

by bayou-techie
Recommend Dealer
Yes
Employees Worked With
Amanda Majorie
Nov 02, 2020 -

Premier Volkswagen of Harvey responded

Thank you for your review. We do appreciate your recommendation and will send it to Management. Thank you for choosing Ray Brandt Volkswagen. Ray Brandt Auto Group

October 26, 2020

This is the best place Price is good ,friendly service. I will definitely recommend this place. They are way better then Walker VW sorry had to say it 😊 More

by JESSICARDENAS1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashton Allen, Amanda Majorie
Oct 26, 2020 -

Premier Volkswagen of Harvey responded

Thank you Jessica for your review of your service visit and your kind words. We are happy to be your choice for VW service needs. Thank you for trusting Ray Brandt Volkswagen. Ray Brandt Auto Group #WeMakeItEasy

October 26, 2020

Michael Vincent and Kim Prout are great guys they knows how to make you feel relax and at home, I recommend these two anytime, they are very patient as well. More

by NICHOLASLAZARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Prout, Michael Vincent
Oct 27, 2020 -

Premier Volkswagen of Harvey responded

Thank you for sharing your sales experience. We appreciate your kind words about our Team Members, Mike and Kim. Thank you for choosing Ray Brandt Volkswagen. Ray Brandt Auto Group #WeMakeItEasy

October 25, 2020

Very nice service until I bought a car. The lady on the phone was very rude and didn’t care that I had my car towed for days. Manager was also very belligerent. Surprised at the level of service from a rep More

by YBOULARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Lombardino, Amanda Majorie, Devin Johnson
Oct 27, 2020 -

Premier Volkswagen of Harvey responded

Although this is not what we want to hear, we are glad you shared your experience. We can only get better if we know where we need to improve. I have spoken with Mike Lombardino, our Service Manager. He did let me know that he reached out to you. We do apologize for your experience and will meet with these Team Members to address your concerns. Again, Thank you for allowing us to improve. Ray Brandt Auto Group

October 23, 2020

The staff is great Kim Prout, Amanda, and Devin very professional and helpful. They work diligently to satisfy the customers by providing service in a timely manner. More

by ms.minnie86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Majorie, Devin Johnson
Oct 23, 2020 -

Premier Volkswagen of Harvey responded

Thank you for sharing your service experience. We appreciate your kind words about our Team Members. Thank you for choosing Ray Brandt Volkswagen for your vehicle needs. Ray Brandt Auto Group #WeMakeItEasy

October 16, 2020

I was greeted outside by Devin with a good morning to have my car serviced. Quick and efficient so I was in and out quickly to get to work. More

by crstar02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Johnson
Oct 16, 2020 -

Premier Volkswagen of Harvey responded

Thank you for your review! We are thrilled to hear that Devin provided you with an exceptional experience! We hope to see you next time! Thank you for choosing us! Ray Brandt Auto Group #WeMakeItEasy

Oct 16, 2020 -

crstar02 responded

Your service department is by far the best :)

October 15, 2020

Prompt service upon request fir a refund on service that took place in Canada! Volkswagen Headquarters directed us to Ray Brandtvznd they took good care of us! More

by HUGPARENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaliyah Chopin, Michael Vincent, Ashton Allen, Malcolm Bridges, Daniel Smith
Oct 15, 2020 -

Premier Volkswagen of Harvey responded

Thank you for sharing your experience. We are glad to hear that our Team Members too good care of you! We hope to see you again! Thank you for choosing Ray Brandt Volkswagen. Ray Brandt Auto Group #WeMakeItEasy

October 09, 2020

They really worked with me and what I wanted!! The financial team really worked and explained everything to me. I didn’t have to wait along time for answers. More

by PAMJONES355
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The financial person , Kim Prout, James Gibson, Daniel Smith
Oct 09, 2020 -

Premier Volkswagen of Harvey responded

Thank you Pam for sharing your sales experience with us! We are thrilled you were able to get what you wanted! We are glad to hear that our Team provided you with an exceptional experience. Thank you for choosing us! Ray Brandt Auto Group #WeMakeItEasy

October 09, 2020

Very kind and warm caring people. They walked me through every step and listened to what I wanted. Just like family👍🙏 Very satisfying experience. TY More

by TAYSLADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Prout, Michael Vincent, James Gibson
Oct 12, 2020 -

Premier Volkswagen of Harvey responded

Thank you TAYSLADE for sharing your sales experience. We appreciate your kind words about our Team Members. Congratulations and welcome to the Ray Brandt Family. Ray Brandt Auto Group #WeMakeItEasy

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