Premier Volkswagen of Harvey

Premier Volkswagen of Harvey responded

Thank you for your positive feedback about your experience at Ray Brandt Volkswagen! We're delighted you found our atmosphere pleasant and our facilities clean. It's wonderful to know that Bailey made a great impression on you with her service. We are committed to maintaining a welcoming and efficient environment for all our customers, and it's reassuring to hear that our efforts are resonating with you. We greatly appreciate your continued trust in us for your service needs and look forward to welcoming you back again. Thank you for choosing Ray Brandt Volkswagen! Ray Brandt Auto Group #WeMakeItEasy

Premier Volkswagen of Harvey responded

Thank you for taking the time to share your positive experience with us! We're very glad to hear that our team provided you with timely and efficient service during your visit. We appreciate your five-star review and are grateful you chose Ray Brandt Volkswagen for your automotive needs. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Premier Volkswagen of Harvey responded

Thank you for taking the time to leave a review. We apologize for the inconvenience you've experienced with your new 2022 Jetta. Manufacturing defaults, while rare, can be frustrating, and we understand the impact of repeated service visits. Regarding the oil change incident, we acknowledge that this did not meet our standard of service. Rest assured, we are looking into this to prevent it from happening again. We are committed to providing the best service and support to all our customers. Your review has been forwarded to Management, and our service manager intends to reach out to you regarding your review. Your satisfaction is our priority, and we're here to help with any concerns you may have. Sincerely, Ray Brandt Auto Group

Premier Volkswagen of Harvey responded

Thank you for sharing your experience with us; we appreciate the feedback. Can you please respond privately to this message with your full name and contact information so that our service manager can reach out to you regarding your review? Thank you! Sincerely, Ray Brandt Auto Group

Premier Volkswagen of Harvey responded

Thank you so much for your wonderful review! We're thrilled that Aaron provided you with an amazing and easy experience. His knowledge and dedication to making the car-buying process smooth and enjoyable really stand out, and it's great to know he made such a positive impact on your visit. We're delighted you're considering us for your future automotive needs. Aaron and the rest of our team will be more than happy to assist you whenever you're ready. Thank you for choosing Ray Brandt Volkswagen, and we look forward to welcoming you back in the future! Ray Brandt Auto Group #WeMakeItEasy

Premier Volkswagen of Harvey responded

Thank you so much for your glowing review! It's fantastic to hear that Aaron and Brandon were instrumental in making your car-buying experience seamless and enjoyable. We pride ourselves on attentive and open communication, ensuring our customers' needs are always at the forefront. We're ecstatic to know you're loving your VW Atlas Cross Sport – it's a fantastic vehicle! Please know we're here for any future needs or questions you may have. Safe travels, and enjoy every mile in your new ride! Ray Brandt Auto Group #WeMakeItEasy

JBrad responded

I did expect this kind of answer. It would be ok if the person selling me the car hadn’t told me that everything was checked on the vehicle after I asked if he was sure the Jeep was ok. I know I signed all the “as is” paperwork and nothing can be done. He said they checked so maybe he didn’t understand the codes! I don’t think so. I just want you to know that I know you took advantage of me. Hoping you don’t do it to anyone else.

Premier Volkswagen of Harvey responded

We're sorry to hear about your dissatisfaction and feelings regarding your experience. It's important that our customers feel confident in the vehicles they purchase, and we apologize for falling short and that your experience did not reflect our commitment to top-tier service. Please know that we take your feedback seriously and continuously strive to improve our communication and service. Your review has been sent to Management; we consider this a growing opportunity for our team. Your satisfaction is important to us, and we hope to have the opportunity to restore your confidence in our service. Best Regards, Ray Brandt Auto Group

Premier Volkswagen of Harvey responded

Thank you so much for your positive review. We love to hear that our commitment to excellent service and professionalism resonates with your experiences at Ray Brandt Volkswagen. Our team works diligently to ensure every guest leaves completely satisfied, and it's truly rewarding to hear that we've achieved that with you. We appreciate your wonderful five-star review, and we're here for you anytime you need us in the future! Ray Brandt Auto Group #WeMakeItEasy

Premier Volkswagen of Harvey responded

Thank you for taking the time to share your experience with us, Wendy. We're very glad to hear that our team left a positive impression on you with their excellent and speedy service. Your satisfaction is our top priority, and we're pleased we were able to meet your expectations. We appreciate your trust and loyalty and are grateful you chose Ray Brandt Volkswagen for your car needs. We look forward to welcoming you back on your next visit! Ray Brandt Auto Group #WeMakeItEasy

Premier Volkswagen of Harvey responded

Thank you for sharing feedback about your visit to Ray Brandt Volkswagen with us. We're very glad to hear our team left a great impression on you with their friendly and prompt service and comfortable and inviting waiting area. Your satisfaction is our priority, and we're pleased we were able to provide you with an enjoyable experience. We appreciate your five-star review and hope to assist you again in the future! Ray Brandt Auto Group #WeMakeItEasy