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Premier Toyota of Amherst

Amherst, OH

4.8
1,377 Reviews

47190 Cooper Foster Park Road

Amherst, OH

44001

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Showing 1,377 reviews

June 18, 2021

I have always had the idea that car buying would be the lengthiest process in the world, but with Tariq, I literally inquired about a brand new vehicle and then bought it all within the span of 3 days. THR More

by krcczatt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tariq Muqeet
Jun 19, 2021 -

Premier Toyota of Amherst responded

Thank you for the wonderful review! Tariq is magnificent at his profession. We are very happy to hear of this experience but are not surprised at the results. We appreciate you taking the time to share this publicly and look forward to servicing your vehicle for years to come. Thanks again and enjoy your vehicle.

June 17, 2021

This was my first time buying a car. Tariq was super helpful and friendly. He didn’t pressure me into a decision. He was able to answer all my questions and he treated me as a respectable buyer even tho More

by twinhawks0314
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin , Tariq Muqeet
Jun 21, 2021 -

Premier Toyota of Amherst responded

Thank you for the terrific review. Tariq is truly a sales professional and wears that title well. We hope that the next time you are in the market for another vehicle you will give Tariq a call. Enjoy your vehicle and congratulations! Thanks again for sharing your first time buying experience with us.

June 14, 2021

Agreed to used vehicle purchase on Thursday, 6/10.Was Agreed to used vehicle purchase on Thursday, 6/10. Was told it would be delivered to me on Friday, 6/11. 6/11 came and went. Was then told it would More

by 007jat
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grant Spieth, Michael Sayler, Werley
Jun 14, 2021 -

Premier Toyota of Amherst responded

This vehicle is a non-Toyota vehicle and there was an open recall attached and has been taken to the proper dealership to perform recall(could not be performed here) and that there were parts that had to be ordered for this recall, causing a delay in it being repaired in a timely fashion.. We are sorry that it has taken this long to complete and we will deliver this vehicle to the customer's home once the vehicle has been repaired properly. Our sincere apologies for any delays and hope that you enjoy your vehicle for years to come. Sincerely yours, Premier Toyota.

Jun 14, 2021 -

007jat responded

And this evening, the vehicle was still not fixed. To their credit, Premier let me out of the deal. The point of the complaint was not about the fix or who had to perform the services. It was about the lack of communication and being proactive and being transparent about what was going on. First two delays were for detailing/ cleaning. Turned into a parking sensor and then the recall. To be told that 'I was busy and with customers' minimizes my busy schedule and that I was with my own customets for my job yet I found time to ask for updates. It was the lack of concern towards me as a customer and my satisfaction after explicitly telling a sales manager that I wanted proactive communication and still didn't get it.

Jun 15, 2021 -

Premier Toyota of Amherst responded

I am very sorry that you had a less than exceptional experience with us. We appreciate your feedback and will review with all parties involved. We certainly hope that we can win you back in the future. Thanks again for giving us the opportunity to assist you.

June 10, 2021

Have invalid spouse at home. Needed airbag recall done Have invalid spouse at home. Needed airbag recall done quickly. Octavius was great. Got my car in and finished quickly so I could get home. More

by bshing1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Octavius Leftwich
Jun 10, 2021 -

Premier Toyota of Amherst responded

Thank you for the wonderful review and the great shout out for Octavius! We are very happy to hear that Octavius was able to get you in and out quickly. Thank you for sharing your experience with us and wish you both good health in the future.

June 04, 2021

Tariq made the process of buying my 2003 Corolla quick and easy. Vary transparent and open. 👍 I would recommend Premier Toyota to anybody looking to buy their next car . More

by W.J. Avon Lake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tariq Muqeet
Jun 04, 2021 -

Premier Toyota of Amherst responded

So glad to hear of your great experience with Premier Toyota and Tariq Muqeet! He is the ultimate sales professional! Thank you for sharing your experience with us. Have a wonderful weekend!

June 04, 2021

Tariq was the salesman I dealt with at Premier Toyota. I found him to be friendly, professional, and knowledgeable. He made the car buying experience pleasurable. I appreciated his expertise in going over t More

by Rls2k
Recommend Dealer
Yes
Employees Worked With
Tariq Muqeet
Jun 04, 2021 -

Premier Toyota of Amherst responded

We are very happy to hear that you had such a wonderful sales experience! Tariq is the consummate sales professional and we are not surprised that you had such a great experience! Thank you so very much and we look forward to your next visit to Premier Toyota. Congratulations thank you for sharing your experience!

June 01, 2021

Grant, our salesperson was new, but very helpful. He supplied us with a video of the 4 Runner we ended up purchasing. Also, he highly suggested a deposit before our appointment, which turned out to be t More

by Bill
Recommend Dealer
Yes
Employees Worked With
Grant Spieth
Jun 01, 2021 -

Premier Toyota of Amherst responded

Thank you for the fantastic review. So glad to hear that Grant provided you with a wonderful purchasing experience. We stand at the ready to service your vehicle when it is ready for maintenance. Thank you again for the kind words! Enjoy your vehicle.

May 18, 2021

So many things went right with this purchase. It’s great dealing with people of Tariq’s character. Straightforward, honest and he under promised and over delivered! Highly recommended for sure. More

by Happy FJ owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tariq Muqeet
Jun 04, 2021 -

Premier Toyota of Amherst responded

Thank you for the glowing review about Tariq! He is a true sales specialist and we plan on keeping him around for a long time to come! Enjoy your FJ!! Thank you.

May 17, 2021

My spouse and I just bought a certified rav4. Phil was our salesperson, and he was very helpful; he even sent a video of the interior of the vehicle prior to our trip to the dealership since we had a long More

by Shannon
Recommend Dealer
Yes
Employees Worked With
Phil Makela
May 17, 2021 -

Premier Toyota of Amherst responded

Hello Shannon, thank you for the terrific review and we are very pleased to hear that your experience was a very good one form start to finish! Enjoy your Certified Toyota vehicle for many years to come. Have a great day and thank you again.

May 13, 2021

The work on my car was completed in a very reasonable time and staff was very friendly. Would definitely recommend this Toyota service to others, More

by casrcs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Fisher
May 13, 2021 -

Premier Toyota of Amherst responded

Thank you for the wonderful review! We look forward to providing you the same experience on every visit! Have a wonderful day!

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