Premier Toyota of Amherst

Its been over a year since I purchased my 4RUNNER, but I remember distinctively my experience with the sales-lady N. Peters. She was very courteous and made me feel at ease with the whole deal. The facility remember distinctively my experience with the sales-lady N. Peters. She was very courteous and made me feel at ease with the whole deal. The facility does alot for the attitude of everyone involved; extremely comfortable. Kudos to Ms Peters! More

The dealership experience started off positive through initial contact through the website. When I was told of the one vehicle of interest was still in stock, and with the internet pricing, I decided to initial contact through the website. When I was told of the one vehicle of interest was still in stock, and with the internet pricing, I decided to make the 45 minute drive out there to check out the vehicle. Once I test drove the vehicle, I decided that I wanted to talk numbers. When I wanted to speak with the salesperson that I was dealing with on the internet was not there, they gave me someone else who was not as friendly. When it came time to discuss the bottom line, they told me that the quote I was given on the internet was wrong, and that it was a mistake in their posting. After arguing, they would not move, but I should have figured as much to gain traffic into the dealership. After an hour of so of the "back and forth" game, we came up with the terms and conditions that were agreeable. One of the things that were supposed to be thrown into the deal was the installation of fog lights, for a set price added onto the cost of the vehicle, that was to be installed at a later time. When I set this appointment up after a month of waiting for them to get the part in, taking a day off work to do such, I was given the "run-around". I set the appointment to be at the first available time slot in the morning. I ended up waiting 3 hours in the lobby. This would have not been a problem if they were doing the work on the car, but there was an issue. They informed me after this wait, that my car could not have fog lights installed. The told me that it was a mistake, and they would have to issue me a refund. So, following their suggestions, I called a week later to give my information for the refund. I called again a week after that, and after that. After waiting a month and a half for a refund for the work that I was going supposed to receive was negated, it took four calls, twice a week, to straighten out the details and to have the check issued. So I started to go to the Toyota dealership that was located a bit more conveniently to my house. When getting routine service done, I asked if it were possible (out of curiosity) to have fog lights installed. I explained my previous experience and they said that it was possible, it takes a bit of time, but can be added to the vehicle (and they were charging less). In hind sight, I was sorely disappointed with the experience, the communication, and the lack of care of what happened to my purchase. It was a shame too because after I picked up my car, three friends purchased Toyota vehicles, but not here because of my experience. More

Everyone at the dealership I spent time with, was extremely helpful. They were extremely polite and courteous. One of the salesmen even helped me pair up the Bluetooth, and went over the navagation extremely helpful. They were extremely polite and courteous. One of the salesmen even helped me pair up the Bluetooth, and went over the navagation system in my Highlander. As far as my service visits, they have provided me with great service and have taken care of all problems to my satisfaction. More

This was my first experience with a non-Detroit auto dealer. While there were some significant differences in pricing and negotiating Ms. Peters was very helpful and knowledgeable, and I was ultimatel dealer. While there were some significant differences in pricing and negotiating Ms. Peters was very helpful and knowledgeable, and I was ultimately very pleased with my purchase of a Toyota Prius. She was also very helpful with introducing me to the dealership's service department and procedures. I was completely satisfied, and have already sent good friends to Ms. Peters to purchase their new cars. More

After shopping around for a new car at many dealers and leaving them frustrated and not satisfied , my husband and I were so happy we came into premiere. The service we recieved was wonderful.Our salesman leaving them frustrated and not satisfied , my husband and I were so happy we came into premiere. The service we recieved was wonderful.Our salesman mr.Vandersommen was kind & friendly . He was very patient with us while we decided. My son is thrilled with his yaris . when we purchase a new car again, we will come back to premiere because of the service we recieved and will ask for Gregory Vandersommen to help us. More

I was looking to get my first car and was afraid of having to deal with a pushy salesmen. I watched my older sister get her first car at a Honda dealership and the dealer was extremely pushy. I was s having to deal with a pushy salesmen. I watched my older sister get her first car at a Honda dealership and the dealer was extremely pushy. I was so relieved that my salesman at Premier Toyota did not push me into anything. He made sure I was getting the car that I wanted, not the one he wanted to sell me, and he made sure I was comfortable with the deal that I was getting. Overall I would highly recommend anyone looking for a Toyota around the Amherst area to go to Premier Toyota. More

Found the vehicle I wanted to purchase, agreed upon an acceptable price, made down payment, and was told 4 days later that Premier Toyota had no obligation to fulfill the agreement. They couldn't obtain acceptable price, made down payment, and was told 4 days later that Premier Toyota had no obligation to fulfill the agreement. They couldn't obtain the vehicle from another dealer so I was out of luck. I was, however, welcome to come back to the dealership (40 miles away) and discuss a new, higher price on a different vehicle. At best, these people are morally bankrupt. I have not shopped for a new vehicle in 11 years and have now been reminded of one of the reasons for the span of time: lying sales departments who use carefully crafted legalese to help them sleep at night. My salesman - Bob Malee - seemed like a decent guy. He checked to see that the car we wanted was available before we put money down. It was and we set the process in motion to have the car delivered to Premier in a few days. Four days later, Doug Masterson called me to say that, in fact, there was no deal and they were not obligated to me in any way. This dealer quite effectively made me feel embarrassed, disappointed, and furious in one fell swoop. I'm pretty certain that the dealership's owner, Mr. Bob Fisher, has never felt these things when attending to the process of purchasing a new vehicle. He clearly has no concept of what a time consuming and financially difficult process it is for the average customer. If he did, I'm pretty sure he would feel badly about a "deal gone bad" like ours and do what it takes to make it right. More