Premier Toyota of Amherst

I purchase a used VW Beetle, I drove it for 3 days and the transmition went bad. I thought I would have to pay to have it fixed. I called the dealer they told me to bring it in, I was really surprised the the transmition went bad. I thought I would have to pay to have it fixed. I called the dealer they told me to bring it in, I was really surprised they had fixed it a no cost. I really appreciate the thoughtfullness. There really are company's that care about there customers. The salesman Fred Tucker who sold us the car was very thoughtful an helpful. Everyone at Premier is very friendly it is pleasant to shop there for a car. We also have purchased a Tundra there a couple of years ago, I will always purchase my cars there Linda Smith More

I used to be a loyal Toyota owner until my experience at this dealership. I own both a 2004 Toyota Sienna XLE Limited and a 1999 Toyota Corolla CE. Unfortunately, Premier Toyota/Scion is absolutely worst d this dealership. I own both a 2004 Toyota Sienna XLE Limited and a 1999 Toyota Corolla CE. Unfortunately, Premier Toyota/Scion is absolutely worst dealer I've ever dealt with in my life! I've bought many cars in my life, and this is the worst dealership by an astronomical margin. The dealer wouldn't negotiate below the retail price and wasted six hours of my time. Major Harrison, the Gen. Manager, was nothing but a bold face liar. When challenged, he wouldn't back up his words by putting them in writing on the sales contract. Dan Acres, the sales mgr., acted like he was doing me a favor by charging me the full retail price of the car. He stated that I was lucky to be paying retail. I would have normally walked away but Brian Romell was a great kid, salesman. I really wanted to go through with the sale because of Brian alone. He was both very professional and helpful. I would hope that he could find work with another respectable dealership. In the end, I walked out because Brian incorrectly promised me a 50 dollar credit for my trade-in car and Dan refused honor it. Fifty dollars! Just FIFTY DOLLARS! Instead of siding with the customer since it was their salesman's (Brian's) mistake, Dan absolutely refused to provide me the credit and lost this sale (of which I was going to pay the full retail price). This dealership exemplifies greed, arrogance, and horrific customer service. I strongly suggest you find another dealer that doesn't charge more than 4-5% over dealer invoice (not MSRP). In this case, Premier Toyota, wouldn't even negotiate 1% below MSRP. They acted very unreasonable and just plain greedy. For that, they don't deserve anyone's business. Worst of all, as I was getting ready to exit the dealership; the general manager, Major Harrison, shouted that he didn't care to do business with jerks like me. This was on the showroom floor in front of other customers. Really classy! This is the primary reason I'm so adamant about writing this review. No one should be treated like this. I was very professional with all of them at every moment and as such would have expected nothing less in return. But instead, Major turned to name calling and unnecessary defamation. The next day, I went to Jack Matia Honda in Elyria and got a great deal! In one hour, I had a negotiated for a great car at an outstanding price. With Honda's end of year clearance, I got an exceptional value. This deal was much better than any I could have ever gotten at Premier Toyota from my experience. Honda treated me as a valued customer, not just for the one time sale but for life. I would suggest you do the same. Run away from Premier Toyota/Scion and don't let them waste your time and hard earned money. They act like they don't want/need your business and they definitely don't deserve it. Although, I recommend any other dealership except Premier Toyota, Jack Matia Honda exemplifies customer service to me thanks to Bob Zimmerman, Rob and Jerry Draga. Give them a try as Honda cars have great build quality, fuel efficiency, reliability, residual value, and safety. JAA More

The Amherst Toyota Dealership was great! We went their because my parents just bought a car from them and had a great experience too. And Fred was wonderful. He was knowledgeable, not pushy at all, but go because my parents just bought a car from them and had a great experience too. And Fred was wonderful. He was knowledgeable, not pushy at all, but got us to buy the perfect car for our lifestyle. We have already recommended to several people to go to Fred. We love our new Camry! More

we had a good deal with premier toyota's manager as well as sales man.we got a good reasonable price for 2009 sienna LE model.your customer service was good and thank you for the cooperation. as sales man.we got a good reasonable price for 2009 sienna LE model.your customer service was good and thank you for the cooperation. thank you linu k varghese More

I was looking for a good honest deal over the internet. Talked to Rob and flew from Texas to Cleveland, Ohio. Rob went out of his way to make the experience a pleasure. I drove the car 1500 miles back wit Talked to Rob and flew from Texas to Cleveland, Ohio. Rob went out of his way to make the experience a pleasure. I drove the car 1500 miles back with not one problem. The car is a dream. Rob never pressured me, and I would recommend him as being honest and fair. In the next few years, I will be replacing my second car, and I have no hesitation flying again from Texas for a car from their lot. Thanks Rob for the wonderful experience. More

I have benn shopping for new/certified used for 2 months. I had it narrowed down to the Honda Accord and the Toyota Camry. I liked the attention I got at Premier and the fact that I told them I needed to t I had it narrowed down to the Honda Accord and the Toyota Camry. I liked the attention I got at Premier and the fact that I told them I needed to think about the purchase and I didn't want to be called for a few days. They listened and gave me that time. Honda continued to call and bother me. Todd took me on a test drive that was on a road that needed alittle work so I could feel how well the car handled it and then he took me to a highway where I coould feel the pickup the vehicle had. Premier also dealt with me as an individual, not a "woman" that really doesnt know alot about vehicles. I didn't feel pressured into purchasing something I really wasn't sure about. I highly reccommend Premier Toyota to anyone out there car shopping. More

My recent visit to Premier Toyota was one of the most pleasant truck buying experiences I've ever had. I felt welcome from the moment I arrived. I was greeted at the door then quickly introduced to Heath pleasant truck buying experiences I've ever had. I felt welcome from the moment I arrived. I was greeted at the door then quickly introduced to Heather with a hand shake and a smile. I was offered my choice of beverages while we discussed my purchase needs. I had found the truck I wanted on the internet which Heather was more than happy to show me. Heather was quite knowledgeable about every aspect of my Toyota Tacoma, telling me all the details and answering all my questions. By the time we arrived back from our test drive she had a price quote and a generous trade offer waiting for me. There was absolutely no reason to haggle. I drove home that day a very happy customer in a brand new 2009 Toyota Tacoma. Many thanks to Heather and the whole team at Premier Toyota! More

Overall I was very pleased with my contact with Brian and Premier Toyota. I feel that I was given a very good price for my traded van and over all deal and am extremely happy with the new 2009 Sienna van tha Premier Toyota. I feel that I was given a very good price for my traded van and over all deal and am extremely happy with the new 2009 Sienna van that I purchased. I have yet to have my new van serviced so I don't have any information to share about that part of the operation. More

All of the employees at Premier Toyota were up front, honest, and especially friendly. I went in there seeking a specific car advertised on the internet, which was no longer available, but they offered honest, and especially friendly. I went in there seeking a specific car advertised on the internet, which was no longer available, but they offered me a great deal, flat out, on another car, with no hassles or haggling. I ended up purchasing the car that they offered, and with no price hassling, I got a steal! I've taken my car back to them for routine maintenance, (oil changes, car washes, etc.) and the great customer service continues. I love my car (2007 Toyota Camry Hybrid) and I would recommend this car and dealership to anyone looking for a Toyota, or any other used car. Great people and great product! Great Job Premier Toyota! More