Premier Toyota of Amherst

When I first entered the Dealership I was met by Mark Hudson. He exceeded my expectations. He was polite and very helpful. He ended up finding me the perfect car. I purchased my car on a Sunday and that Hudson. He exceeded my expectations. He was polite and very helpful. He ended up finding me the perfect car. I purchased my car on a Sunday and that next Tuesday I received a phone call from Chad Engle, the financing manager. He told me that they had made a mistake and entered the wrong Vin number on the paper work and needed me to come back and resign. So that same day I went back only to find out that he was too busy to see me. So I told him I would be back Saturday. Well on Saturday, I woke up with some health issues and had to see a doctor immediately, so I called and let Chad know I could not make it in. Monday morning I received a very threatening message from a man calling himself Major Harrison who claimed to be a sales manager there. He said that this problem had been going on for 2 weeks and I was avoiding them and if I didn't call back right away that they would send someone to pick up the car. This really angered me because it had not been 2 weeks and I already went in once to fix a mistake on their end only for them to be too busy to deal with it. So I went in Monday and asked Chad why I needed to resign the paperwork and once again he said it was because the Vin number was wrong and everything else would be the same. So I signed and left. Well when I got home and compared the 2 car notes, the Vin number on both papers was the same, the only difference was my car payments had gone up because of extra warranties they added! So the very next day I called Chad back, but of course he did not answer, He made one attempt to reach me again, in the middle of my work day. After many phone calls on my part that week, I finally got to speak with Major Harrison. Well he told me he didn't understand why anyone told me the Vin was wrong and that I had needed to come back in because of the Financing, so naturally I asked him why I was lied to. He claimed he was going to get to the bottom of it and the reason they added the warranties is because the financing company didn't feel comfortable lending me so much money, yet in the end I was being lent more? So then he insisted that I should come back in again so he could explain. I told him that I would call him back. So 2 hours later I did, no answer so I left a message. This was on Saturday, it is now Thursday and I have yet to hear anything back. This is by far the worst customer service I have ever received. As far as I am concerned this dealership is full of scam artists and needless to say they will not be receiving any more of my business or my families. More

Jennifer Brockway's customer service and attention to her customer's needs is A+. She is never pushy and listens well to her customers. The service department is great. I came in with a flat tire close customer's needs is A+. She is never pushy and listens well to her customers. The service department is great. I came in with a flat tire close to the end of their service day on a busy Sat, and the car was ready in an hour. They are always helpful and up front with all repairs needed on the car. Overall, I will continue to take my car to Premier, recommend them to people I know, and wouldn't think of buying a car from anywhere else. More

wow is the only word that i can use ! it was a totaly great time jenn and major were great and i will return when its time to buy again and i will tell everyone that i can that the dealership is top no great time jenn and major were great and i will return when its time to buy again and i will tell everyone that i can that the dealership is top notch clean and a pleasure to work with best feeling i have ever had buying a car More

High rating based on leasing new 2010 Camry with Fred Tucker as the Premier Toyota salesman. Fred went out of his way to ensure an excellent purchasing experience. He spent a lot of time explaning featu Tucker as the Premier Toyota salesman. Fred went out of his way to ensure an excellent purchasing experience. He spent a lot of time explaning features in detail before and after my test drive. This is the best sales experience I've ever had in over 40 years of owning/leasing cars/trucks. More

I purchased a 2009 Prius in October 2008 at Premier Toyota after researching and shopping at several dealerships. Premier was head and shoulders above the others in all areas of customer service. Ser Toyota after researching and shopping at several dealerships. Premier was head and shoulders above the others in all areas of customer service. Servicing the vehicle has been competent and thorough. We will keep going back to Premier even though there are other dealerships closer. Last Friday my wife noticed the right front tire was flat as she pulled out of the garage. I called at 4:00pm. Nicole gotme in for a 5:00 appointment. I took off the tire, did the 40 minute drive, Heather met me at the service door, took the tire and in about 30 minutes she expained the plugging process, the tire was fixed, and I was on my way home. Heather was outstanding. She was friendly, courteous, and very efficient. She is a real asset to Premier. Everyone we have dealt with at Premier has been top notch. More

I had been shopping for a good deal on a lightly used 4 Runner for months in my home state of Texas without success. I contacted Premier Toyota through a web search and received a response form Brian Romel Runner for months in my home state of Texas without success. I contacted Premier Toyota through a web search and received a response form Brian Romell shortly after. I explained to Brian that I was out of state and he was still respective to working with me. I told him what I was looking for and within two weeks, Premier Toyota was able to find two different 4 Runners to choose from. Brian and the Premier team did an exceptional job of taking care of all the paperwork and had it in my hands within days. The 4 Runner was shipped to Texas days latter. I would highly recommend Premier Toyota to any person who values honesty, integrity and great pricing. Steve More

I purchase a used VW Beetle, I drove it for 3 days and the transmition went bad. I thought I would have to pay to have it fixed. I called the dealer they told me to bring it in, I was really surprised the the transmition went bad. I thought I would have to pay to have it fixed. I called the dealer they told me to bring it in, I was really surprised they had fixed it a no cost. I really appreciate the thoughtfullness. There really are company's that care about there customers. The salesman Fred Tucker who sold us the car was very thoughtful an helpful. Everyone at Premier is very friendly it is pleasant to shop there for a car. We also have purchased a Tundra there a couple of years ago, I will always purchase my cars there Linda Smith More

I used to be a loyal Toyota owner until my experience at this dealership. I own both a 2004 Toyota Sienna XLE Limited and a 1999 Toyota Corolla CE. Unfortunately, Premier Toyota/Scion is absolutely worst d this dealership. I own both a 2004 Toyota Sienna XLE Limited and a 1999 Toyota Corolla CE. Unfortunately, Premier Toyota/Scion is absolutely worst dealer I've ever dealt with in my life! I've bought many cars in my life, and this is the worst dealership by an astronomical margin. The dealer wouldn't negotiate below the retail price and wasted six hours of my time. Major Harrison, the Gen. Manager, was nothing but a bold face liar. When challenged, he wouldn't back up his words by putting them in writing on the sales contract. Dan Acres, the sales mgr., acted like he was doing me a favor by charging me the full retail price of the car. He stated that I was lucky to be paying retail. I would have normally walked away but Brian Romell was a great kid, salesman. I really wanted to go through with the sale because of Brian alone. He was both very professional and helpful. I would hope that he could find work with another respectable dealership. In the end, I walked out because Brian incorrectly promised me a 50 dollar credit for my trade-in car and Dan refused honor it. Fifty dollars! Just FIFTY DOLLARS! Instead of siding with the customer since it was their salesman's (Brian's) mistake, Dan absolutely refused to provide me the credit and lost this sale (of which I was going to pay the full retail price). This dealership exemplifies greed, arrogance, and horrific customer service. I strongly suggest you find another dealer that doesn't charge more than 4-5% over dealer invoice (not MSRP). In this case, Premier Toyota, wouldn't even negotiate 1% below MSRP. They acted very unreasonable and just plain greedy. For that, they don't deserve anyone's business. Worst of all, as I was getting ready to exit the dealership; the general manager, Major Harrison, shouted that he didn't care to do business with jerks like me. This was on the showroom floor in front of other customers. Really classy! This is the primary reason I'm so adamant about writing this review. No one should be treated like this. I was very professional with all of them at every moment and as such would have expected nothing less in return. But instead, Major turned to name calling and unnecessary defamation. The next day, I went to Jack Matia Honda in Elyria and got a great deal! In one hour, I had a negotiated for a great car at an outstanding price. With Honda's end of year clearance, I got an exceptional value. This deal was much better than any I could have ever gotten at Premier Toyota from my experience. Honda treated me as a valued customer, not just for the one time sale but for life. I would suggest you do the same. Run away from Premier Toyota/Scion and don't let them waste your time and hard earned money. They act like they don't want/need your business and they definitely don't deserve it. Although, I recommend any other dealership except Premier Toyota, Jack Matia Honda exemplifies customer service to me thanks to Bob Zimmerman, Rob and Jerry Draga. Give them a try as Honda cars have great build quality, fuel efficiency, reliability, residual value, and safety. JAA More

The Amherst Toyota Dealership was great! We went their because my parents just bought a car from them and had a great experience too. And Fred was wonderful. He was knowledgeable, not pushy at all, but go because my parents just bought a car from them and had a great experience too. And Fred was wonderful. He was knowledgeable, not pushy at all, but got us to buy the perfect car for our lifestyle. We have already recommended to several people to go to Fred. We love our new Camry! More